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“Expect what you pay. Lack of staff and facilities.”

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Marcan Resort Hotel
Ranked #44 of 102 Hotels in Oludeniz
Certificate of Excellence
Perth, Australia
Level 5 Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Expect what you pay. Lack of staff and facilities.”
Reviewed June 25, 2013

Stayed here at the Marcan Resort for 7 days. On arrival at 12:10 am there was one member off staff to sign in a group of us. This took a while. The bell boy was terrible, forgot our room number and just left me with the key knowing no tip was coming his way.

The hotel is brand new therefore teething problems were evident. 25% of staff were helpful and the rest were just miserable people that did not want to make your stay memorable.

The AI facilities are below average. The food is excellent however there are long periods of the day where no food is available. There's only 1 bar witch is frustrating to walk to from the other side of the resort. Drinks are only AI until 12.

Once drinks or food is up they will literally stop cooking or pouring drink once the time is up then say sorry we're closed and leave!

Cleaners leave doors open (purposely) to allow the room to air. Even on the ground floor when anyone could just walk into the rooms... Bad security. There's a people to sunbed ratio of 2:1 so be prepared to get up at 6am to get a towel over a bed or your stuck without all day.

Overall the hotel is nice, relatively clean, foods good and it was a present stay. Maybe in time the hotel will establish its self and be a great place to stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
  • English first
  • German first
  • Polish first
  • Russian first
  • Turkish first
  • Any
English first
Darwin, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 25, 2013

My partner and I stayed at the Marcan Resort back in May 2013 for 11 nights.
We were really apprehensive arriving and finding out what sort of hotel we booked as it had not long opened. We expected chaos but were greeted with the opposite. Check in was efficient and professional.
Rooms were smaller than I thought but ultra stylish and spotless.
The food was good and fresh. People did have gripes about it being same-y but I thought to myself- go out and eat a couple nights and mix it up. The breakfast though could be more adventurous.

The only slight irritation we had was that : our room was nearest the pool bar and for some unknown reason the hotel policy insisted that very loud music was played till 12pm at night. Like most I came away to relax and sleep well. I complained at reception and the very next day we were moved to a really nice quiet room further away. I am 27 years old so not like we were very old and was not to our preference it was just awkwardly loud.
The staff on the whole worked relentlessly to keep this place in check. Customer service was good and whilst dealing with the sound issue, the receptionist (the one with curly long dark hair) did a really good job.
The pool area was always clean but should really be bigger. We went to the beach most days as we felt like sardines on top of other people around the pool it was so crammed with beds. Plus that fact that other guests put their towels down at what seemed like 7am every morning to save their spot.
This hotel will do quite well. Being new there are a few things that need ironing out but once these are dealt with (i.e the loud music & pool area) it really should flourish. It has great surroundings (beautiful forestry area), it's really tranquil & the staff all add to the whole feel of the place.

Room Tip: Ask for a quiet block.
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank 507lisajones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 24, 2013

First of all, this was sold to us as a 5* by Thomas Cook whilst it was being built and were told whilst this couldn't be guaranteed it would have to be 5* to keep up with the surrounding hotels in the area. This isn't the case. I'd say 3*.

The holiday was fantastic. Great surroundings, surrounded by green mountains. Lazing by the pool watching the paragliders above was great.

- Pool is very clean, so is the surrounding area and the hotel itself.
- staff are pleasant, especially one lady on the pool bar, she was very polite and smiley.
- Snack bar is great! Made fresh to order so a little wait but worth it! Fresh pizzas, turkish bread made fresh out of a pizza oven (fab!), cheeseburger, burgers, chips, toasties. Ideal for kids too.
- ice cream was really nice and although only available for an hour, its not an issue, the poor bloke has to stand and serve it in the heat!
- the hotel decor and rooms are really modern
- the showers in the rooms are great. Really powerful, temperature can change and you actually feel clean afterwards!
- the entertainment team work hard to drum up participants but not many people were willing to join in the activities.
- Chefs cooked omelettes, pancakes and fried eggs fresh for breakfast on request.
- water slides fun for kids as well as adults! Although be careful if you choose sunbeds around there as you may get the odd douche who goes out to make a tidal wave to reach your sunbeds like we did (Shout out to the two "men" who i watched discuss & intentionally slide down hard to splash us to SOAK our beds then act like it was our fault for being there, then brag about it to some old man at the bar tip: GET A LIFE !)

About the mosque, it is loud, especially being in Block D. Your right next to it. But it's cultural and different; I enjoyed it. It did wake me up every morning except 1 I slept through it. But During the day its quite nice to listen to to be honest! So embrace the culture and be respectful of being in another country and its culture.

A few issues:
- On going to the bar for our first drink, we were charged. This took me aback as I thought all-inclusive meant all inclusive. Some spirits are chargeable, and so is apple juice, although it is fresh. Drinks are limited for choice Unless your willing to pay more.
There was no drinks menu to let you know what was available or making it clear what was inclusive and what was extra.

- We stayed in block D room 4203. Right above the pool bar. On the first night The music was blasted from a speaker until 2am on the first night. I wouldn't mind but there was no-one there other than the staff and found this really inconsiderate, especially after a long day travelling. We were later awoken by the call of prayer at half 4 so we didn't get much sleep night 1 after arriving late.

- it's a fight for sunbeds. There simply isn't enough of them. Had to get up early at 6ish to be in with a chance of getting one, and even then they were all taken. Even more frustrating when most of the beds are empty all day.

- food is repetitive, and I think kids would definitely struggle with it. I'm not picky but even I felt limited. A lot is salad/chips, rice, Brussels sprouts, chicken dishes, soup. We went for breakfast twice, lunch everyday, and evening dinner twice. We ate out 4 nights. However, the dishes we did try were nice.

- smelly toilets at times but keep the balcony & toilet doors open and the smell should disperse.

In all, we had a fantastic holiday.
Olu Deniz is fantastic, such a short walk from the strip. Nice and lively, but not OTT.
Plenty of shops to buy 'designer'.
Spoilt for choice for restaurants and bars.
Help! do great, fresh cocktails for around 17 lira. Best I had all week.
This was our first time in Turkey and will certainly not be our last.
I doubt we would return to this hotel but simply because we never do go to the same place twice.

Enjoy your holiday, you'll have a great time!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Victoria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 24, 2013

We stayed at the Marcan from 6th of june til 20th , first impressions very nice and clean as it should be for a new hotel , pool was cloudy on a few occasions which was'nt very inviting we mentioned this to the reception which i think they took on board.
Food was very good quality but not to much to choose from , plenty of salads which were nice and the puddings was very good , they snack bar very good deffo the pizzas.
The rooms was'nt that big really but it did'nt bother us , shower rooms was nice with plenty of hot water , the walls and floor were quiet thin as we could hear everything from above.
Staff on the main were very cheery a few looked stressed some of the time but all were polite and very helpful.
The walk to the main bars and the beach was'nt to bad around 700m.
If you want a good night sleep dont get the room in c block 3201 as you get the call to pray at 4.30 which woke me up nearly every morning (didnt bother us even started waking up for it at the end of our hols) not much of a view either.
Reception could do with a few more staff which speak a little better english as they struggled to understand to what you were saying but we managed.
All in all another fab holiday in olu deniz and carnt wait til next year!!!!
**** PS watch out for the hairdressers come barbers just down the road as the do rip you off!! my husband went in for a 4lira shave i ended up getting dragged in to watch ,then i ended up eye brows threaded tash waxed and nose all ended up costing 80lira not happy bunnies

Room Tip: block A is a good choice
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank terjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 24, 2013

Just back from 2 week stay at this hotel. The hotel is nice & modern and the staff are lovely. We had no issues with the food. We stayed All Inclusive but still ended up with a bar bill as there is no 'local' whisky or white rum equivalent and all fresh fruit juices were classed as extras too. There didn't seem to be enough cleaning staff as our room wasn't cleaned properly in the whole of our stay, the day we left there was only one cleaner in our entire block, also other areas within the hotel, eg reception floor and steps up to the dining area and entrance steps to our block, were beginning to look quite dirty. These criticisms are a shame as the staff really worked hard to make sure we enjoyed our stay. I realise that this is a new hotel and that there are bound to be a few niggles until it becomes established but the management really need to address the cleaning issue.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Louise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral
Level 4 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 23, 2013 via mobile

We stayed 11nights at the end of may beginning June. The hotel was lovely although they do need to sort out a few things. We were in block b 3rd floor-good room overlooking pool. Have seen reviews about noise but to be honest unless U were in block a at the back u wud hear some noise. The wake up call at 5 was not a problem at all it only lasts afew mins! Food generally good although small children may hav some difficulty with choice. Tea and coffee available all day till midnight from the restaurant or bar. The seating by the bar moved whilst we were there apparently because of noise but this didn't appear to make any difference to the noise just u had to walk further to the bar. Management did try to alter the drinks - instead of being able to get around of drinks they wanted everybody to get their own after 11pm the note on bar soon vanished after many complaints. the bar staff were good depending on whose shift it was. No rum in any form, did pay for a few bacardis. But mainly stuck to wine which was good. The snack bar is amazing, great pizzas, burgers and toasties from 2pm -5pm. Ice cream available for one hour only!
Pool was lovely, lots of people on water slides these are only open 2hrs a day.
We met some great people many from trip advisor and had a good laugh every night. The entertainment is ok it starts about 10pm so plenty of time to wander down the strip and visit few bars or shops only couple mins walk. We also booked a boat trip, brilliant day despite it being quite rough.
We did not struggle to get sun beds but as the Hotel filled up they did become scarce, I hated the fact that towels were put down early and then not used all day, I saw this a few times- very annoying! Pool towels are only supposed to be changed twice a week.
A trip to the fethiye market on tues is good, cheap bags and shoes, just go in the dolmus from the beach, we stopped at hisaranu on way back for few hours as well.
Overall excellent holiday met great people and would definitely go back.

Stayed June 2013, traveled as a couple
Helpful?
9 Thank WirralTeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 21, 2013

We travelled to the Marcan Resort on the 9th June 2013 until our return today (21/6/13). We had mixed thoughts on our approaching holiday but were happily suprised. We were met at the steps of the hotel by a happy gentleman whom checked us in and then carried our cases to our room.
Breakfast is served at 8.00 and there is the usual selection that in my opinion caters for everybodys tastes. They do a fantastic omlette which is cooked to your requirements. I can not quote what Lunch was like as we did not eat there at 12.00 we waited for the 'snack bar' to open at 2.30. They serve a variety Ham burgers, chips Pizza and toasties. They had free ice cream for 1 hour a day which was cooling. Dinner was at 7.00 and there is a choice salad and hot meals, always chips and rice did get a bit repetative the second week but thats to be expected. Drinks were local, vodka, brandy and efes beer were good, coffee was really yummy.
The pool was warm and clean but the only gripe that we had is that when we went to the pool to sunbath there was no sunloungers left. This was down to the fact that people were putting down towels at 5.30/6.00 in the morning so that on their return from where ever they had a place to lay.
My husband and I did not agree with this but with just two days left of our holiday we wanted to spend the last two days at the pool so we joined in with the SAD club!!!!!!!! with putting our towels on them too. A must do at the Marcan Resort is to board the free bus to Paradise Beach the views great and the bar that is at the beach is reasonable for drinks and food the staff that are there running it are funny and helpful. you may also hire pedlos and canoes for 15 lira and hour.
We had heard there was a problem with foul smelling toilets we did have this problem twice but it seemed to dissapear within a week. There are a few reviews that are saying the Mosque is loud and to near to the hotel, religion in Turkey is a big part of their lives so when visiting all areas you can not fail to hear the 'Call to Prayer'.........this was not a problem for us we found it soothing. While in Olu deniz you can not help but see the paragliders in the sky above you. If you are tempted but are anxious please do not scared....book with Airborne(opposite Harrys bar) it is not the cheapest but you will have a confident and amazing flight, the instructers are experts and really put my mind at rest. I have a fear of heights but i actually paraglided off of the Babadag mountain at 6650 ft......I am still amazed that i did it. We also done the 6 island trip with Pegas which cost 6 pound which included a meal. You walk down the beach and book the trip on the day we left at 11 and returned at 6.30. We will be returning to Oludeniz again next year. Location for the Marcan Resort is far enough away from the night life but is only 5 minute walk if you wanted late night entertainment. All in all we had a great time.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank 44sallyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marcan Resort Hotel

Property: Marcan Resort Hotel
Address: Oludeniz, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Oludeniz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #44 of 102 Hotels in Oludeniz
Price Range (Based on Average Rates): $
Number of rooms: 130
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