We stayed here during the period 22 May to 3 June. In the title, I have said that this is a Very Good Hotel. However, just to clarify, when we booked this hotel back in February through Thomas Cook, it was in their brochure as new for 2013 and was provisionally classed as a 4-star. At the time of booking, it had been downgraded to 3-star. The rep said at the time that this was down to the fact that the hotel would have just been built for the beginning of the season and would require time to build its reputation as a 4-star.
So, as a 3-star it is a Very Good hotel. As a 4-star it is a Good hotel. A previous reviewer said they had seen it classed as a 5-star. I don't think so, otherwise someone is taking a liberty.
I am going to try to keep this review as brief as possible as most points have been covered in earlier reviews. As a brand new hotel there are going to be problems but at the same time there are lots of positives.
- Brand new hotel, brand new furniture, clean and unstained.
- Rooms spacious enough but not huge.
- Beds comfortable.
- WIFI in rooms after the technician had been called in to sort out lack of connection.
- Bathrooms very good. Showers excellent.
- Staff, most of them excellent and very hard working.
- Restaurant mostly indoor with verandah for alfresco. Probably 80/20% split.
- Food is in the whole very good. Excellent selection of salads for lunch/dinner but will have to up their game for the main dishes which consist of chicken, beef, liver and fish (repetitive).
- Snack bar open 2-5 very good.
- Sufficient sunbeds around the pool.
- Pool very good size.
- The 2 x entertainment staff try very hard and can't be faulted.
- Close to the main resort of Olu Deniz which has a nice vibe to it. Much nicer than Hisaronu.
- Cleaning generally ok but occasionally flat surfaces not wiped down and/or floors swept properly in the bedrooms.
- In Block C, each time we initially walked into our room there was a smell of sewage which quickly disappeared if you left the front door and the verandah door open to allow a through draft. Maybe a minor issue with the plumbing.
- Occasionally, the music around the pool can be way too loud. Draw it to the attention of the Duty Manager.
- Gym. For the fitness fanatics amongst you don't expect a massive gym. It has 2 x treadmills, 1 x cycle machine, 1 x rowing machine, small selection of dumbells, 3 mats and 2 x large soft balls.
- Presently no spa.
- Some fixtures and fittings still not fitted (eg, lights etc).
- £10 per week to use the safe - outrageous.
- Alcohol - very weak. Don't get me wrong we weren't there to get drunk but you like to know that if you have paid for AI that you are getting decent strength drinks.
- The speakers for the music at the pool are closest to Block D, so I would avoid. In fact, I would say that Blocks A and B would be quietest but can't guarantee that.
- Check out at midday even if you are not flying until the early hours of the following morning. Downside is that there is nowhere to change and freshen up before leaving and nowhere to store luggage. We ended up paying an extra £45 to keep the room until midnight although this is unlikely to be normally available as the hotel is fully booked.
- Call to Prayer every morning at 4.40 without fail. Lasts approximately 5 minutes.
Those are most of the points that I think most people would be concerned about. The staff work very long hours and for the most part will go out of their way to as helpful as possible. Unfortunately, a couple of the staff on the reception, Ilkay and Gokhan, are leaving or have already left which is a shame as they were exceptionally efficient. The girl Didem who works behind reception on the daytime needs to learn a lot about customer service. Again all the bar staff and catering staff work long hours, 14 hours plus in most cases, and seemed to be there EVERY day.
Although, they have recently got some Kids' playstuff and there are the water slides which only operate for an hour twice a day, I don't think that this would be a great hotel for kids. It doesn't have a kid's club and isn't really geared up to entertain them. So it would be up to parents to keep them entertained.
We would happily go back to this hotel and for what we payed for 2 weeks AI with Thomas Cook (£1160) for end of May we thought that we got value for money IMO.
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