It is with great reluctance that I post this review and give it a 3 star rating. However, we had a bad experience here and I feel I should share it with everyone staying here in the future so they can be aware of things.
Let me firstly say that I agree wholeheartedly with most of the previous reviews and I can say no more than what they have as far as positives go...brilliant staff, food, entertainment, fantastically clean etc.
Unfortunately though, there was one blip and it was a big one as far as we were concerned because it ruined the end of our holiday.
In a nutshell, we had a dishonest chambermaid. Not only was she a liar she was a thief.
We returned to the room one day to smell an overwhelming smell of my perfume and it was nowhere to be seen. When we told reception, they contacted housekeeping who told them they had found my perfume on the floor, broken. We know for sure that this did not happen. If I had broken the perfume I would have made efforts to clean it up properly bearing in mind i have a 2 year old who could have cut her feet.
The hotel manager was extremely rude when we asked how we would be reimbursed as it was obviously the maid who broke it and didnt want to come clean (pardon the pun). He accussed of us wanting to swindle him! Then he eventually offered to buy a new bottle (it was Este Lauder, the largest bottle of Pleasures you can get worth more than 50pound) and we said we werent happy with that as it might be fake (you can buy a bottle of 'pleasures' for 5pound on the front and you know its not real). He exploded, saying we were accussing all of turkey of being fake and he didnt want to continue talking to us!!!
If that were not bad enough, the following occurred in our room:
- My shower gel and shampoo had been emptied and watered down and the only way you could have gotten the water wsa by twisting the pump top off!
-My shoes had been unbuckled (I never unbuckled them) and broke when I next wore them
-My daughters barbie shoes were stolen
-My daughters top had been jammed right under the 2 single beds into the middle so i would never have seen them unless we had lifted both beds 2 feet off the ground. Had I have left without checking this she would have claimed this for her own.
I dread to think what else she got up to in there.
Honestly, I felt so bad and violated that we asked that we no longer have the room cleaned. We told them that under no circumstances shoudl anyone else go in to the room and if we needed clean linen/towels or toilet roll that we would get it ourselves.
The manager finally reimburesed us 30 pound which we were grateful for but went no where near reimbursing us for a)the perfume and b)the stress of it all.
The rep was very helpful, and i think this is the only reason we got our measley 30pound and she said there had not been another incident of theft since the year before - which didnt exactly make me feel better but none the less puts it into perspective.
We got the impression from word of mouth/grapevine that the hotel manager, Ufuk, rules the hotel very much with an iron hand and we heard he had sacked 2 people the next day - lets hope it was our greedy chambermaid. He is feircly protective of his hotel and should be in a way, because the Belcekiz has a winning recipe. However, he seriously needs to take a course in customer service and anger management.
My advise, dont let this put you off, just stay vigilant, wherever you stay, and if you have any problems, dont talk to Ufuk! The rep is your best bet.
Proof of how good the hotel is in general is that this experience will not put me off returning becuase i loved all the hotel staff and entertainment/food so much.
Sorry if this review is too long, I just had to say what needed saying!
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- Also Known As:
- Belcekiz Beach Hotel