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“Will be back”

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Sueno Hotels Golf Belek
Ranked #2 of 88 Hotels in Belek
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Will be back”
5 of 5 bubbles Reviewed June 19, 2014

Just come back from a week of golf, I must say it was the best hotel we have stayed at in belek, I have been to 5 others. For me and my mates that wanted to play golf then chill it was brilliant. The stay from checking in to the girls in the golf shop where fab, nothing was too much trouble. The food was fine not too busy like the other hotels, and was mainly British,Italian and Swedish. The drinks at night where proper brands and there was plenty of waiters to get you your drinks.
The only down side was Dunes golf course was closed for repair work but it was still a great holiday. Thank you very much we will be back next year

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonnyboy1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roza S, Leiter Gästebetreuung at Sueno Hotels Golf Belek, responded to this review, June 22, 2014
Dear Jonny,

first of all I would like to say, on behalf of the guest relations team, a very warm thank you for
leaving such positive feedback for our hotel. We are always striving to give our guests
a memorable holiday and it makes us very happy to read that we have succeeded. I am very happy you enjoyed your stay with us and very much look forward to seeing you again next year!

Once again thank you

Sueno Hotels Golf Belek Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Leicester, United Kingdom
1 review
5 of 5 bubbles Reviewed June 19, 2014

A wonderful visit. Lovely atmosphere and great facilities.The staff couldn't do enough to help you. Special thanks to Genkis for customer service overall, to Burcu for a wonderful massage and Turkish bath experience (I will never look at coffee granules and honey in the same light) and to the team in the al a carte resturant. Chef Serkan and our waiter for the evening Abdul.
Turkey is a beautiful country and the people make you so welcome and feel really special.
The golf courses are wonderful for the players and it's great for those of us that don't play if you volunteer to drive the buggy, squirrels are hilarious!
Recommend this to all.

  • Stayed May 2014, traveled with friends
    • Location
    • Service
Helpful?
Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roza S, Leiter Gästebetreuung at Sueno Hotels Golf Belek, responded to this review, June 22, 2014
Dear Sue,

We are happy to see that you enjoyed your stay at our hotel. Thank you very much for the friendly words on our staff, they were delighted to receive such a nice commendation. We are looking forward to recieve a review from you again after your next stay. Thank you very much for your efforts.

With best regards,

Sueno Golf Belek Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cromer, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed June 19, 2014

Myself and 7 friends stayed at the Sueno for a week in early June this for some being their 7th trip to Belel. Having previously stayed 5 times at the Susesi and once at the Cornelia Diamond,
Compared to these the Sueno can at best be rated 3 star. The bar service was the worst I have experienced in Turkey on occasions waiting for in excess of 20 minutes for a drink. Even when actually going to the bar yourself and waiting the service was no faster. The Sueno all inclusive concept falls well short of other hotels we have visited with only Effes beer being on offer at the Susesi there were four other beers on offer as well as Effes. As for the food it hardly varied from day to day with all the heated food being stewed in ban maries and at all outlets including the beach bar we seldom had a warm meal never mind a hot one. The first time I had a hot chip on this holiday was at Burger King in Istanbul airport on the return journey.
The only reasons I never rated this hotel 1 was the service we received from one waitress at breakfast, a young female chef at the beach bar and the rooms and housekeeping services to the rooms. From the. rooms the views over the closing holes of both golf courses were magnificent but we did pay extra for these.
You may ask why did we change hotels this year? we based our decision on reviews on
Tripadvisor I cannot believe these contributors stayed at the same hotel. also the fact that there were two courses attavhed to the hotel. What a mistake take my advice if it ain't broke don't fix it

Room Tip: If you must stay at the Sueno pay extra for rooms overlooking the golf courses
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank almalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roza S, Leiter Gästebetreuung at Sueno Hotels Golf Belek, responded to this review, June 30, 2014
Dear Phil,

first of all we want to thank you for taking the time to write a review about our hotel on here. As we can see it wasn't such a good holiday for you and we want to apologize for that.
We adopt the opinion that "Every complaint is a gift", and in this sense we see your criticism as a gift and want thank you for that. We take your review very seriously and we have already started taking measures to make the necessary changes.
İn the name of the whole hotel we really hope to see you again here. İf you consider to give us a second chance we would be pleased to prepare you an unforgettable holiday.

Warm regards,

Sueno Hotels Golf Belek
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Essex
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

Just returned from a second golf trip - sixteen of us this time. The buggy situation has improved a lot with the addition of quite a few new ones. The rooms and public areas are looking a bit tired but we were told that when the new hotel at the beach is finished next year there will be a full refurbish. The food is plentiful but just the same as last year not a lot of imagination
However, the staff were excellent yet again, friendly and efficient. The golf courses were a challenge but again a joy to play and all in all a great holiday.

Room Tip: Rooms overlooking the course are the best.
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CraicBrentwood_Essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roza S, Leiter Gästebetreuung at Sueno Hotels Golf Belek, responded to this review, June 19, 2014
Dear Craig,

first of all we would like to thank you very much for taking time to write such a nice review about our hotel. We are happy to see that you enjoyed your holiday here and hope to see you again soon. Maybe you will join us or our new hotel which will be opened from april 2015 on once more.

Warm regards,

Sueno Hotels Golf Belek Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramsey, United Kingdom
1 review
5 of 5 bubbles Reviewed June 17, 2014

This is the second time I have visited this resort on a golfing break with a group of friends. After going back to the more traditional trip to Spain last time out, we realised that Turkey is still head and shoulders above in terms of quality and value for money so chose to book again. We did look at alternative venues, but the option of having 2 quality courses as you walk out of the hotel "back door" made Sueno the obvious choice.

Our one major concern was the situation regarding booking buggies. Last time one of our party had to be up at 6am to make sure we got them booked for our later tee times. This was the first conversation we had with Cengiz Gulmez, the most fantastic guest relations manager you could meet. We were still a little sceptical as we enjoyed our welcome refreshments with him as he assured us all was now ok, and I am pleased to say we were delighted to find that there was no need for the early morning alarm.

Cengiz was so good to our group that he even offered to cure one of the guys chipping yips in "10 minutes". He even sought us out down the beach one afternoon to follow up on his offer, although after the first sight of his challenge I think he adjusted his claim to "maybe 30 minutes"...

The food and drink was once more fantastically high quality. Our 11am tee times caused us some problems in terms of getting something to eat when we had finished, but a quick dash down to the beach snack bar usually managed to satisfy that.

The swimming pool was great - seemed warmer than last time - but does lose the sun in the late afternoon - but sitting and watching the late afternoon golfers come in on the sun loungers by the 18th greens was more than adequate.

The hotel itself is just starting to show some signs of wear and tear, but nothing that detracted from the visit - it was interesting to see the proposed Sueno Deluxe development and chat to Cengiz about the desire to cater more for families in the future - in a move that would also see the original hotel refurbished back to a high quality standard.

And finally onto the golf courses. Both are excellent designs and fairly well maintained - the Dunes closed for maintenance towards the end of our stay - which goes to show that the management are pro-active in maintaining a good standard. In our previous visit we found the Dunes slightly easier and shorter, so we decided to play it off the whites this time. Wow - it put a totally different slant to the course and I was grateful for my 27 points. The Pines is a tough test for any golfer, and the greens on our visit were unbelievably quick, but true.

We will certainly be back at some stage in the not too distant future!!

Room Tip: Others have suggested requesting golf course views but beware some of these are smaller.
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frenchie71_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roza S, Leiter Gästebetreuung at Sueno Hotels Golf Belek, responded to this review, June 19, 2014
Dear Frenchie,

first of all, thank you for leaving such a nice review for our hotel. To read such lovely comments really makes our day. I am so pleased that you enjoyed your stay with us. Our staff work very hard to ensure our guests have an enjoyable holiday. It would be a pleasure for us to have stay at our hotel again in the future,

Warm regards

Sueno Golf Belek Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridgeshire
1 review
5 of 5 bubbles Reviewed June 16, 2014

I went on this holiday not a golf player so did have my reservations on whether there would be enough to do for someone who isn't a avid player. All my family play golf and absolutely loved the scenic courses (it was not the first visit for my parents). I loved going to the beach or any of the two pools on the complex - never having trouble finding a lounger! The food was non stop and always lots of choice, I've been to Dubai, Florida etc and still nowhere has beaten the variation you get there! All inclusive is taken to a whole new level even champagne, fresh cocktails and premium spirits were included so don't worry about not having beer in a bottle. Our rooms were more than adequate given your not in them the majority of the day, we had views overlooking the course, it was beautiful. They were clean and on trend with everything in the fridge again included in the inclusive package. Mostly I wanted to thank guest relations - someone who made our stay more personable and went out of his way to make sure we had the best time. Which we all did.... See you next year :) x
Samantha Leigh

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samanthaleigh87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roza S, Leiter Gästebetreuung at Sueno Hotels Golf Belek, responded to this review, June 17, 2014
Dear Samantha,

we would like to thank you very much for taking time to write a nice review about our hotel. As we can see you had a great stay here and that makes us very happy! We are waiting here for you to welcome you again next year. Until that time we wish you all the best!

Kind regards,

Sueno Hotels Golf Belek Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed June 15, 2014

This was our first, and last time that we will stay at the Sueno we're a group of 8 golfers that have had a week in Belek for the past 6 years, staying in the Sussesi 4x and Cornelia Diamond once.
The quality of the rooms were good the courses were also good, both pro-shop and caddy master services were excellent.
The major problem at the Sueno was the food, not only was there very little choice,by comparison with the other resorts along the strip, but it was always cold, unless direct from the grill to-order, both in the buffet restaurant, and the Beach bar.
The one Gala evening during the week, held by the Beach pool, was the only evening that the food choice was good, and was also hotter than usual.
The Gala Evening was good Including the entertainment, both Group and Dancers, and proved that they were capable of better than the daily norm.
Credit where credit is due, a good job!!
The waiting staff were excellent albeit a little slow, due to a lack of numbers, we felt, again by comparison with the other resorts.
The Animation team, whilst not lacking in enthusiasm seamed to lack a real sense of purpose, not least of all in their random attire, as there was no dress code that would identify them as one of the team, other than to repeatedly call "Showtime" to alert people to the fact that there was a show in progress by the beach.
One other major concern was the lack of bottled beers as part of the All Inclusive concept at Sueno the like of which are available at the other resorts.F.O.C.
In conclusion, Good staff, Poor management & policies
One of our group classed the concept as All Exclusive where it mattered (In the Beer department).
Phil

Room Tip: We were on the golf course side 1st floor ( Senior Room) Not age related but is slightly larger than...
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roza S, Leiter Gästebetreuung at Sueno Hotels Golf Belek, responded to this review, June 26, 2014
Dear Phil,

first of all we want to thank you for taking the time to write a review about our hotel on here. As we can see it wasn't a perfect holiday for you and we want to apologize for that. We adopt the opinion that "Every complaint is a gift", and in this sense we see your criticism as a gift and want thank you for that. İn the name of the whole hotel we really hope to see you again here. Maybe you give it a thought as you liked the hotel itself and also the golf courses. İf you consider to give us a second chance we would be pleased to prepare you an unforgettable holiday.

Warm regards,

Sueno Hotels Golf Belek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sueno Hotels Golf Belek

Property: Sueno Hotels Golf Belek
Address: Tasliburun Mevki Kadriye | Serik, Belek, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Belek
#2 Luxury Hotel in Belek
#18 Family Hotel in Belek
#18 Romantic Hotel in Belek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sueno Hotels Golf Belek 5*
Number of rooms: 174
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Also Known As:
Sueno Hotels Golf Belek Hotel Belek
Sueno Hotel Belek
Sueno Hotels Golf Belek Turkey - Antalya Province

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