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Reviewed September 26, 2019

The week past fairly well, not that many guests.
comfortable rooms
until the morning of our departure, Thomas Cook went bust the night before.
They held us hostage in the hotel lobby, we had to pay for the full hotel stay again (1600€) or they let us miss the flight.
Young men were guarding the doors in aggressive pose. It was a total nightmare, we felt abused.
Never visting this region/country again in our lives.

Date of stay: September 2019
    • Value
    • Location
    • Service
1  Thank Tom V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
VeraSagar, Yönetici at Spice Hotel & Spa, responded to this reviewResponded September 26, 2019

Hello Dear Guest,

Firstly, we are happy that you were satisfied with your vacation at Spice Hotel & SPA. However, on the other hand, we are reading your comment about managemental behavior in astonishment. We are sad to declare that your statements are speculative and do not reflect reality. Our management expressed a cooperative approach to its guests who were the victims of Thomas Cook’s bankruptcy from the beginning until now.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2019

Sadly, we did not have a great experience at this hotel. We booked with Love holidays only to told on arrival that our booking did not exist after arriving at 3am in the morning. Not the warm reception we were hoping for, not even a drink offered. The man on reception was rude and extremely unhelpful, even though there was people checking out, we were told no room was available and was made to find alternative accommodation. After the mix up had been resolved day 3 into our holiday, we returned to Spice, with not so much as an apology, free al a carte meal or upgrade. We had a side sea view, room was nice, but not clean there was hair on the bath room floor a couple of long black hairs. We tried to make the best of the rest of our stay, but sadly things just went from bad to worse. It seemed you only greeted, and looked after if you were Russian. The staff were not interested in anyone else. At breakfast I asked for a cup of tea 3 times, over half an hour to then decide to get up an get it myself only then to be told of by one of the waiters. Even the nighttime entertainment was aimed at Russians, and so was the food in the restaurant which was another battle in the queue! I would never recommend or return to this hotel ever! Shocking! Disgraceful and I have to say they are letting themselves down by being so racist towards British guests.

Date of stay: September 2019
4  Thank Shelliekj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
VeraSagar, Halkla İlişkiler Müdürü at Spice Hotel & Spa, responded to this reviewResponded September 27, 2019

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,

Guest relation Manager
Vera Sağar.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2019

Good hotel, delicious cuisine, polite staff, wide list of the facilities and activities, well-kept territory, great shows. The rooms are comfortable. Who wants to spend relaxing vacation is advisable.

Date of stay: September 2019
Trip type: Traveled with family
Thank TaniaG2168
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
VeraSagar, Halkla İlişkiler Müdürü at Spice Hotel & Spa, responded to this reviewResponded September 20, 2019

Dear Guest,
The main purpose of our work is to create friendly relations. As well as, together with all the staff we try to provide services that exceed the expectations of all our guests during their holidays.
Your positive review has added another brick to the wall in designed to best hospitality experience,it confirmed that we are on the right track and also became an excellent source of motivation in our work. We are very proud and glad to share Your review with all our staff.
Sincerely,

Guest Relation Manager
Vera Sagar.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2019 via mobile

Clean rooms and very friendly stuff! Really enjoyed the stay with my family. We spent one week at the hotel and had a relaxing time. The pool and beach area is huge. You are almost able to eat 24/7 at different places in the hotel but the food is always the same which is the only negative thing to be mentioned. Also they have nice evening entertainment with amazing artists! In my opinion it's not a five star hotel, more a good 4 star. But to be fair there is almost no hotel in Antalya which is really five stars on an international level. I can recommend this hotel for families with kids, group of friends or even couples.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank nestam123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
VeraSagar, Halkla İlişkiler Müdürü at Spice Hotel & Spa, responded to this reviewResponded September 16, 2019

Dear Guest,

The main purpose of our work is to create friendly relations. As well as, together with all the staff we try to provide services that exceed the expectations of all our guests during their holidays.
Your positive review has added another brick to the wall in designed to best hospitality experience,it confirmed that we are on the right track and also became an excellent source of motivation in our work. We are very proud and glad to share Your review with all our staff.
Sincerely,

Guest Relation Manager
Vera Sağar.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2019

I liked this hotel
The weather is good and very nice !
September is the ideal moment to go there !
The food is good and the dranks are also good.
The services is polite and kind.
The view is excellent

Date of stay: September 2019
Trip type: Traveled with friends
Thank CALLIE S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
VeraSagar, Halkla İlişkiler Müdürü at Spice Hotel & Spa, responded to this reviewResponded September 16, 2019

Dear Guest,

The main purpose of our work is to create friendly relations. As well as, together with all the staff we try to provide services that exceed the expectations of all our guests during their holidays.
Your positive review has added another brick to the wall in designed to best hospitality experience,it confirmed that we are on the right track and also became an excellent source of motivation in our work. We are very proud and glad to share Your review with all our staff.
Sincerely,

Guest Relation Manager
Vera Sağar.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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