We paid Luxury room and had the correct paper when coming and cheking in.
Nevertheless, we were shown to the builing D, that is the old one and has very bad old-fashioned and destroied rooms. At first the bell boy brought us to the room at the ground floor(building D), this must be a standard room, it was wet, dark and very old, thus we went to the reception and as soon as we started clarifing the situation with the receptionist, he gave us another room in the same building D, that was just a little bit better, floor 5, persuading us that they have 4 main buildings and that all the rooms in the hotel look just the same.....so all of them are of 3* hotel rooms. As it was Sunday evening we decided to call our agent next day and when on Monday we got in touch with her, she informed us that Luxury Rooms are only in the biggest building that is called "Main Building" if you consult the Conception, the same builing where the reseption is.
So, as soon as we came to the reception, we were told that the Manager of the reception had already left, and we were asked to come next day at 10 AM.
Next day, the manager of the reception was arguing with us saying we had liked the room and we were guilty in the situation and he would not give us our Luxury room, when understanding that we were not going to leave without result he started talking English instead of Russian, in hope we were not able to talk =))), in English he promised me that we would live out-of-doors that night and that we would pay extra for staying in the wrong room, but as I started shouting at him in English the Manager of the hotel came asking what had happened. We explained and only than, we got exuses and got our Luxury room that really corresponded 5*. This must be the only adequate person in this hotel.
What makes this hotel 3*, besides the above mentioned treatment of the staff, is:
Eventhough we had UAI, the mini-bar is not renewed, you only get a bottle of water every day.
At breakfast you can take a bottle if you have no Russian accent, nowhere else at the territory you can find water in bottles, only in coolers and only tiny disposable cups.
There are great lines, at least in September, to take any food.
Besides in the main restaurant there are lots of cats, and flees.
The territory is pretty little, there are no cosy, quiet places you can stay in the evening, only several bars that are not nice at all, like in an ordinary 3* hotel.
Moreover, the main clients are Russians with children, they are everywhere.
JFYI, Russian children are extremely noisy and ill-mannered, so there was no silent quiet minute.
The animation is for Russians, it is cheap and horrible, in the worst Russian traditions.
Tha lawns are tramped.
The beach is vast, but there were too many Russians who bring 3-4 year old children with pots as they are too lazy to use WC+we twice saw excrements in the water.
Room service is extraordinary for a 5* hotel- completely officially the towels are changed once in 3 days, the bedclothes hasn't been changed at all.
Don't wast your money, time and nerves =)))
- Official Description (provided by the hotel):
- Location and Design 35 km away from the city centre of Antalya directly on the long sandy/pebble beach of Belek, on the edge of a protected area of stone pines and eucalyptus forests surround. Belek is known as a golf paradise with many modern golf courses appropriate to international standards. Also, it is an ideal starting point for the discovery of the antique sights of the region. New, and not far from Belconti Resort Hotel, since December 2004 that, "Religions Garden" complete with a Church, Synagogue and Mosque. Directly in the wide extensive sandy beach of Belek on 98.000 Square meters green area invested first-class and environment-friendly resort hotel in the midst of a cultivated and extensive beautiful garden. Our Resort Hotel exists of a fully air-conditioned main building with tasteful designed lobby and reception, lobby bar with panorama terrace, 4 panoramic elevators, an annex building and 1-3-floor villas, main restaurant with non-smoking area and terrace, 3 a la carte-restaurants with the Ottoman, Fish and Italian cuisine, a Nomad Tent with traditional flatbread, Shopping Centre, Hairdresser, Photo Service, Indoor Pool kept at 27-29˚C (122m2), Jacuzzi, Turkish Bath, Steam Bath and Sauna, Fitness and Beauty Centre; Game Area, Laundry, Disco, Miniclub, Teenager Club (only in summer season), 2 large Swimming Pools (905 m2 / 724 m2) with 4 water slides, Sunbathing Terrace, Children Pool and Playground, Pool Bar, Snack Beach Bar, Open Air Disco, 10 Tennis courts (Hard Court), Ping-pong Tables, Mini-golf, Basketball and Beach Volleyball, Water Sports, Football Field (100x66), also Several Conference Meeting Rooms most of which utilise the Natural Sunlight. Highest Capacity Room is 1000 persons. It's mandatory to wear the Bracelet. ... more less
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- Also Known As:
- Belconti Resort Hotel Belek, Turkey - Antalya Province