We stayed here in September, my husband and I and our 1.5 year old son. We were immediately impressed with the exterior of the hotel, and on the inside the hotel is stylishly decorated (Fendi chairs in the lounge, thick rugs etc.) and comfortable. The only disappointment was the dining room Lale which looked out of style compared to the rest of the hotel. Our room was spacious and as for the entire hotel immaculately clean. The grounds around the hotel including the pool area were beautiful and well maintained. Again, everything was very clean throughout. Contrary to what I had read before on Tripadvisor, we did not have any issues with the staff and we found them generally very friendly and helpful when we asked for something (however they did not often spontaneously offer to assist etc.). In regard to the food we were quite staisfied as the choice was enormous and food was always fresh and tasty (we were all inclusive so we got to try it all). Mind you that although their all inclusive was not all inclusive as such, compared to some other hotels it was pretty complete.
Finally, we liked the live music at lale in the evening (piano).
Now the bad, unfortunately there always is. First of all we thought the beds were dreadfull. They were rock hard, in fact harder than a rock. Even my husband who likes a firm mattress was horrified. We couldn't stand it anymore so after two or more nights the staff had finally put in an extra softening layer of fabric on top which helped a bit but wasn't great (and too small for the size of the bed). So went we went home are backs ached! Equally uncomfortable were the pillows, and there was no choice of pillow which i would have expected in this hotel.
Also disappointing was the price of babysitting services which the hotyel offers. I read on Tripadvisor how child-friendly this hotel was, so I expected some service in this regard. Instead the hotel charges 20 euro per hour and per child for babysitting which is ridiculously high. And in the downstairs shop you can buy a small pack of pampers ... for 35 euro!! I do not call this child-friendly. I also did not get any information about the possibility of special meals or formula etc. so no idea what the hotel offers.
Overall we rate the hotel somewhere between good and very good.
I would recommend management to review their services towards families with young children. We had booked way in advance through a travel agent so the hotel must have known around which time we were due to arrive (noon). Our son was very tired from the journey so it would have been nice if our room had been ready when we arrived. Instead we had to wait almost two hours, whereas the hotel was practically empty. Not a very good start of the holiday. Moreover, the prices Kempinski charges for babysitting need to be reviewed, and Kempinski should inform families with young kids of facilities/services upfront. For example; we only got a changing pillow for the baby after 3 days when we were tired of changing diapers on the bed and asked for it. Why not inform people upon check-in that they can get baby tioletries, special meals etc. instead of leaving people to figure it all out themselves?
On a final note, we would have appreciated it if the hotel had informed us upfront of the wedding that was to take place in the hotel that week (including around 250 people).Although we were not much inconvenienced by the event, it did make us feel like the odd ones out as 80% of the people stayinbg in the hotel that week were part of the wedding party. It would have been nice to know upfront, as a courtesy to guests, .. and maybe we would have chosen to come another time.
- Official Description (provided by the hotel):
- Kempinski Hotel The Dome Belek, situated on an area of approximately 40,000 m², serves as a boutique hotel between the Taurus mountains and the beauty of the Mediterranean beaches. Kempinski Hotel The Dome also boasts Antalya's largest and most comprehensive spa and Thalasso salon, adding an aesthetic of dynamic, healthy living and a new meaning of peace. The compound also has two of the best and the most difficult golf courses, the PGA Sultan and The Pasha. Kempinski Hotel The Dome features 139 Rooms, one Presidential Suite, 17 Suites, 16 Royal Villas and 2 Presidential Villas by the lake, offering a total capacity of 400 beds. With its Seljuk-style architecture, The Dome offers luxury and wellness treatments within the 3,600 m² spa and Thalasso salon, one of Turkey's largest and most luxurious spas. Kempinski Hotel The Dome offers outstanding examples of Turkish, Italian and Asian cuisine with Lale Dining Room, Cilantro Italian Ristorante, Trader's Spice and Palm Pavilion Bar & Grill. Kempinski Hotel The Dome has a total of five meeting rooms, 74 m², 106 m² and 56 m² in size, as well as a ballroom of 573 m² for larger events. ... more less
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- Also Known As:
- Kempinski Hotel Belek
- Kempinski Hotel The Dome Belek, Turkey - Antalya Province