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Papillon Belvil Hotel
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Reviews (1,464)
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236 - 241 of 1,464 reviews
Reviewed June 17, 2014

This was my third visit to the Papillon Belvil and as usual i just loved it the entertainment was great as are the meals the staff are all so friendly nothing to much bother for them wish i could have stayed longer but know were im going again next june.all the best.

Room Tip: Top floor room 633 great outlook
  • Stayed: June 2014, traveled as a couple
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1  Thank janettec52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRM_BELVIL, Guest relations at Papillon Belvil Hotel, responded to this reviewResponded June 18, 2014

Dear Janettec52, thank you for your nice feedback after your stay in our hotel. We are happy to read that you enjoyed your stay and would be very happy to welcome you again.

Best regards
Anna Gyun
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

If you are considering a relaxing holiday in the sun for the two of you,forget it..!!!
This hotel is totally geared up for families at the expense of any thought for elderly couples. We are just back from our long awaited two weeks at the Papillon Belvil.
The hotel staff are completely overwhelmed by families (mainly Russian) with "out of control" and disrespectful young children. There are two areas within the restaurant, one inside and one outside which are supposedly for the sole use of adults over the age of 12....At every mealtime without exception during our stay these areas were used by families with children and when we complained to the
management they told us that with more than 4oo children in the hotel they could
do nothing to stop them from using these areas. When the parents were challenged they just shrugged their shoulders and sat there anyway.
As for the relax pool area, clearly marked 18+ once again this area was used by families with young children and with no regard whatsoever for older people. On one occasion allowing their children to undress and change into swimming gear in front of us....The large reception area which has a bar is turned into a playground in the evenings, Whilst the parents enjoy their drinks the children are allowed to run around playing hide and seek etc. climbing over the furniture -and nobody cares...
However, the hotel management are aware of all these problems and were sympathetic towards us when confronted, They are not to blame for this situation but are unable to stop it. Therefore we would advise elderly couples to look elsewhere for a hotel if your aim is to enjoy a relaxing holiday. This hotel does what it says on the tin if you are a family with young children, plenty of daytime entertainment and activities with dedicated staff .

  • Stayed: June 2014, traveled as a couple
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3  Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRM_BELVIL, Guest relations at Papillon Belvil Hotel, responded to this reviewResponded July 3, 2014

Dear Eric B, thank you very much for staying with us during your recent visit to Antalya and for your constructive review. We deeply apologize about your experience and want you to know that this is not our standard at all. We would like to assure you that we strive to make every guest extremely happy.
We really hope you come back to Papillon Hotels and give us another opportunity to welcome you.

Yours sincerely,
Anna Gyun
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014

We have just returned from ten days at the Bevil. There were four of us, we two children aged 8 and 5. We have previously stayed at the Delphin Hotels, however I do appreciate that this hotel is not quite in that league.

Good points - the kids club is very well run and the facilities are great. The head of the kids club is a credit to this hotel, he clearly inspires and motivates his staff. The kids club stands out by a mile as being the main selling point of this hotel. The water park and slides are great too. Hotel room was large and more than ok for a small family.

Bad points - the food leaves a lot to be desired, as it is repetitive and more often than not - only luke warm! Dinner time is like a cavalry charge, it is pretty far from being relaxing and you should be prepared for the following: to hunt for a table, find a waiter to get you a drink, queue for anything remotely decent being served up fresh or with any degree of real flavour. They need to get to grips with the restaurant here, it is letting the hotel down.

Overall this is a good 3-4 star family all-inclusive hotel, but it could never be described accurately by anybody who understands how hotel services are graded as a five star hotel.

  • Stayed: June 2014, traveled with family
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1  Thank Tobias H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRM_BELVIL, Guest relations at Papillon Belvil Hotel, responded to this reviewResponded July 3, 2014

Dear Tobias H, thank you very much for giving us the chance to know your inconveniences during your stay. We are truly sorry to hear that you had a disappointing experience with our Food and Beverage service. We have indeed taken several measures to ensure that the experience such as yours, do not repeat itself.
We hope you come back to Papillon Hotels to give us another chance to welcome you.

Yours sincerely
Anna Gyun
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2014

Just visited the Papillon Belvil from 25.05.14 to 01.06.14 after a wonderful flight from Manchester through Thomas Cook we were all excited to see our resort we had chosen Check in was easy no queue, it was all explained to us by the lovely receptionist. We went to collect our luggage to be met by another member of staff who had moved it on to a buggy he asked us to jump on and we was taken to our accommodation. We were a bit shocked to find ourselves right next to the aqua park. We had particularly requested to be there when we booked after reading one of the reviews from last year, just didn't realise that the aqua park had been built it that position since, it actually blocked our whole view of the sea; but we didn't let it spoil our holiday. In all fairness it wasn't noisy and was lovely to see the other guests having fun from our balcony.
We all had a walk round the complex and got our bearings that evening; we visited the restaurant up stairs which was lovely set out, plenty of choice and the staff couldn't do enough for us.
The whole complex is pristine clean and everything is regularly cleaned, the public toilets which there is a lot of choice of are very clean and regularly attended to, there is 2 main bars the pool bar and beach bar, there is a children’s area which I cannot comment on but looked fabulous for the young ones, there is a big pool which accommodates the animation teams games and the younger children/adults, was very impressed to see a disabled lift into the pool. Then there is the relax pool at the far end of the complex where we spent a lot of time was very peaceful and overlooks the sea with 2 easy access to the beach and the beach bar.
The beach was set out with lots of beds with green canopy’s for shade, very regimental with wooden slats running down to the sea and through the bed area which was easy to walk on and accessible for people with prams/ wheelchairs. At each access to the beach was a changing hut, showers and a foot shower. The beds and wooden slats are regularly brushed down to rid the sand. At the top end of the beach is all the water sports activities, from skiing, windsurfing, jet skis and para sailing; I can fully recommend the para sailing it was amazing.
Evening entertainment were amazing, I couldn't believe just how much effort all the animation team put in to make the shows great, during the day the amphitheatre were transformed to fit what they were showing, you could see rehearsals going on all day, twice during the week an outside venue came to entertain. The Mongolian circus blew our minds!! The animation team presented Mama Mia, Broadway and Aladdin which were thoroughly delivered in a professional way!! A big well done to you all, I think you all work very hard, my daughter works in Kos as part of the animation team and I know just how hard she works and the effort that is put in, I commend you all on your effort.
Meals were all excellent with lots of choice in the main restaurant, freshly cooked food while you watch and wait, I particularly fell in love with the flat pizza bread served each evening. Staff always cleaned used tables immediately. The beach bar was my favourite though with spit roast chicken which tasted delicious. Other than the pool bar and beach bar you could get fresh pizza’s, waffle’s or doughnuts at certain time of the day which were divine.
Fresh laundered towels every day.
Rooms were cleaned to a high standard every day.
Reception was very prompt if you requested anything it was in your room by the time you arrived back.
Mini fridge was re stocked every day.
The relax pool is quite and very relaxing.
The aqua park is so much fun, enjoyed every Min of it.
I think this hotel warrants it 4*+ and I would definitely recommend to all, it has something to offer everyone.
Loved how the animals are a part of the hotel and really well looked after.
I think you all work as a big team and it shows and works.
If there was one thing that I am negative about it is the chairs in the pool bar and beach bar, they are so uncomfortable, they dip in the middle leaving the rim to support your legs, and they are plastic so virtually impossible for you to sit for any length of time without getting the imprint on your legs which hurts a lot and takes for ever to go, I resorted to taking the cushion off my bed out with me every night. Perhaps you could supply cushions for the chairs I'm sure a lot more of the guests would appreciate the comfort.
A very satisfied customer indeed.. Many thank you’s
1 of the Stephenson party.

Room Tip: non of the bungalows have a sea view and I doubt you can see the sea from the main hotel either, but don't let this deter you as in a whole the hotel has something to offer not just families but friends couples and business; and end of day the rooms are really nice and clean and you only use them to store belongings and sleep.
  • Stayed: May 2014, traveled with family
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2  Thank Stocksbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRM_BELVIL, Guest relations at Papillon Belvil Hotel, responded to this reviewResponded June 4, 2014

Dear Guest,
thank you for posting a glowing review of your stay at Papillon Belvil Hotel . We are happy to hear that you enjoyed your stay with us and that we could exceed all your expectations, especially regarding the room, our staff, and food offer. We would be happy to welcome you in our hotel.

Best regards from Antalya.
Anna Gyun
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014 via mobile

Fantastic holiday! Lovely hotel, brilliant staff and great kids club. The only slight down was I expected a slightly nicer bungalow but that could be more down to me. They rate as 5star but it is 4 really. Best review of all is - we can't wait to go back!

  • Stayed: May 2014
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2  Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRM_BELVIL, Guest relations at Papillon Belvil Hotel, responded to this reviewResponded May 29, 2014

Dear Mr. Jakie M., thank you very much for taking the time to share your impressions after your recent stay at Hotel Papillon Belvil. We are happy to hear that everything was fine and that you will choose us again next time.Looking forward to your return visit.

Best regards
Anna Gyun
Guest relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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