We had a good holiday, but no wow facture at all.
The cleanliness was good for the rooms, but the restaurant you had to look round for 20mins to get a table then find some cuttlery plus glasses. Then you would have to clean them. When fetching drinks more often than not they had ran out of glasses.
We paid for two rooms to sleep four people in each room, we were given two rooms for three people and the fourth had to sleep on the settee which was not a bed settee. Plus we had to go and ask for bedding for the fourth person. The receotion staff were very ignorant and not helpfull at all. The balcony was only big enougg for a small table plus two chairs so we couldnt sit out as a family.
The room keys stopped working everyday, so we had to go to get them cut everyday which we were told it was our fault because we had put them with our phone of which they were no where near.
To get to the childrens slides the steps were a wooden block that was rotting and falling to pieces. Plus left in this area was a large metal holder which was used for the bonfires on the beach which was rusty and very sharp, which if a child fell on this it would cause some serious damage.
Thompsons have informed us that they have dropped this complex from a five star to a four, which we were not told this before we went, very disappointing.
- Official Description (provided by the hotel):
- The peaceful property in the heart of Belek, the most popular holiday paradise of Antalya, Hotel Riu Kaya Belek, is also tailored for the families with children. Having been totally renovated in 2006, Hotel Riu Kaya Belek is elegant, comfortable and exquisite, and will be known of its highest standards of hospitality in future just as it is known today.Starting in the year 2010, in the frame of the franchise agreement made with Riu group, it gives service under the brand Hotel Riu Kaya Belek. Hotel RIU Kaya Belek was awarded with the "Certificate of Environment-Friendly Accommodation Facility", also known as the 'Green Star' by the Ministry of Culture and Tourism for its respect and awareness towards nature. ... more less
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- Also Known As:
- Belek Kaya Hotel
- Kaya Hotel Belek
- Hotel Riu Kaya Belek Turkey - Antalya Province