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“Enjoyable stay in another Riu Hotel” 4 of 5 bubbles
Review of Hotel Riu Kaya Belek

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Hotel Riu Kaya Belek
Ranked #30 of 88 Hotels in Belek
Dumfries
Level Contributor
202 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Enjoyable stay in another Riu Hotel”
4 of 5 bubbles Reviewed November 14, 2012

We arrived at our hotel at about 9.20pm and after registering at reception shown into the restaurant where the chefs had prepared a late meal for us. After dinner we checked into our Pool/Seaview room on the 4th floor. The next morning we where able to take in the excellent views from our room. The room was quite well furnished with ample storage space for our stay and also a pleasant seating area for relaxing. The room also had a complimentary mini-bar which contained bottled water and soft drinks and was replenished daily.
Prior to travelling we had emailed the hotel requesting a Pool/Seaview room on either the 4th/5th floors.
Breakfast is served in the main resaurant between 7am - 10am with a late breakfast available between 10am-11am in the beach snack bar. Lunch is served in either the main restaurant or the beach snack bar. We preferred to eat in the main restaurant as we found birds or flies on the tables regularly in the beach snack bar. We saw three birds tucking into a guests meal when he went back to the lunch bar for something else. Dinner in the main restaurantis in two sittings at either 6pm-7.30pm and 8pm-9pm and your preferred time is requested upon checking into the hotel. There is no check upon entering the restaurant and no set tables for your meal and so your preferred time is not strictly enforced.The choice of food is quite substantial although several dishes do reappear on a regular basis. There are three A La carte restaurants serving Italian, Ottoman, and Asian dishes. Reservations for these must be made with Rida,the Guest Relations Manager. He can regularly be found around the hotel talking to guests. A visit to these restaurants is an experience not to be missed and do form part of you All Inclusive stay.
The evening entertainment is held in the main bar lounge and what we saw of it we found to be quite good. The hotel also has an Irish bar although minus any Irish Stout.
There are many sports facilities available with tennis and golf being the main ones and are both chargeable. There are regular tournaments held so it would be worthwhile checking the availability before making your booking.
There is nowhere to walk after dinner soyou are generally confined to the hotel.
There is both a bus stop and taxi rank at the end of the drive to the hotel. Buses run into the nearby town of Kadriye every 30mins and the fare is just 2 TLR each way. Taxis can take you into Belek a little further away. A local market is held in Kadriye each Tuesday and is quite popular.
We travelled to Turkey with Thomson Holidays and found several interesting excursions available from our resort hotel. The 1/2 day trip to Side is one not to be missed as is the interesting trip to Perge and Aspendos. The shopping trip to Antalya was one we would not recommend. The trip included a visit to a Jewellery Outlet and a hard sell by the assistants. The assistant never leaves your side throughout constantly trying to sell extremely expensive jewellery. Only when she finally gets the message that you are not prepared to spend £000`s are you shown through to the next section of less expensive gifts and the cafe when you are finally left to browse on your own. We did want to take the " From Sea to Sky" trip but unfortunately this was cancelled by the tour company the day before.
Before our holiday Thomsons recommended taking Turkish Lira which on return cost us quite a lot on the buy-back rate. We actually should have taken Euros where any left over could have been used on our next European holiday. We found that every shop, restaurant, cafe we visited quoted prices in Euros first and foremost and only accepted Turkish lira when asked. If we had known this beforehand we could have saved ourselves the money lost on the buy-back rate.
The main building of the neighbouring Club Hotel Riu Kay has been demolished and they are building a new Riu Palace hotel in its place which is due to be opened in July 2013. The area is well screened off and we did not experience any inconvenience at all from this.
The hotels main asset is undoubtedly its staff who are totally customer orientated. With the exception of the odd person we found every member of staff to be extremely helpful and very friendly.
Our only slight negative being the heat in the bedroom. Even in November with the aircon on throughout the night it was extremely warm. The aircon was not powerful enough to bring the temperature in the room down to a comfortable level. We did enjoy watching some of the tennis matches taking place in the tournament and following the results of some of the players.
The hotel is ideal for either a relaxing or sporting holiday although we did find our 1 week stay to be long enough.

Room Tip: Ask for a Pool / Seaview room on either the 4th or 5th floors for the best views.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank legend14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,340 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (350)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
South West England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 10, 2012 via mobile

We stayed in here for a week in October it was a last minute booking, we had never been to a Rui hotel before but after our stay here we would definitely go again in fact we are going to another Rui resort for Christmas. The food was excellent so much selection and most of it being cooked fresh in front of you, they cater for a variety of eaters they even had dieters selection! The beach was fantastic, the bar served snacks all day and all over the resort they had fridges with bottled water which we found really good. We had read some of the negative reviews, but we must say as far as we were concerned they were rubbish, the ground were kept clean and tidy our room was cleaned daily and the fridge restocked. All in all we had a great week and will definitely go back there again after they have finished the refurbishing.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank StevieVWales_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welwyn Garden City, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 7, 2012

Right on the beach where loungers etc are free of charge. Evening entertainment very good. Staff extremely helpful and always smiling. If you are a Tennis or golf freak, then this is the place for you!
Even with a late arrival, 10.30pm, food was provided so we didn't go to bed hungry. Would return to this hotel.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank suelevitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redditch
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

We booked this week break last minute, self, wife, daughter and 15 yr old Grandson. We found the hotel all it was cracked up to be but on reflection the different activities were well spaced out. Because of the time of year (last week in October) we didn't expect much in the way entertainment but were plesantly suprised with indoor mini disco and shows every night. The animation team worked extremly hard both day and night with good results. Upon booking we asked for high rooms with a pool/sea view. Thats exactaly what we got # 5017 and 5019, an excelent choice on behalf of the Hotel. I mentioned to RIDA, the customer relations manager, and a top man who can't do enough for you, that it was our Daughters 40th Birthday on the Sunday and would like to dine in the Asian restaurant which is bookable in advance, the next thing I know the booking is made unbeknown to our daughter. The 5 course meal was good but was a fixed menu and the only choise was from two meat dishes for the main course, however in the small intermate restruant at the end of the meal with lights lowered out came a Birthday cake with sparklers and candels alight and everyone in the room (Different nationalities) all singing "Happy Birthday". A very nice finishing touch. A trip to the local shops couldn't be easier, At the gate to the hotel is the local shuttle bus but beware the locals call it "The Squash", the driver just keeps filling it up ! however 10eruo sees a payable on return trip for the 2.5k ride into Kadriye where shops are plentyfull. Food at the hotel is excelent and plentifull 24hrs a day, just don't go looking for bacon at breakfast ! From our arrival to departure we found all the staff very friendly and attentive which makes for a holiday and hotel to remember.RAB, Redditch

Room Tip: Odd lower numbered rooms in the r/h wing have both pool and sea view
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  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank R0y_BRedditch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

What can I say but fantastic all the staff are brilliant they can't do enough for you. Rida the customer relations manager is a star any problems he gets them sorted straight away thanks to all the staff at the Riu Kaya Belek for making our holiday great. Cannot wait for our next holiday May 2013

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 5, 2012

This hotel was a a pleasure to visit six of us stayed for 10 nights the staff were a pleasure and could not help enough, Mr Rida was the most helpful person I have ever came across on holiday 10/10 Rida thank you, we found all of the staff a pleasure to deal with , the rooms were kept clean and tidy, the food loads to pick from well presented, pool and sea pleanty of sun beds
overal a very good holiday, I would recomend this Hotel as one to visit, we went the last week in September and the first week in October 2012 the weather 29-31 c

Room Tip: Over looking the sea and the pool areas nice sun trap and a great view
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  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed November 4, 2012

I think from the other reviews we must have been dropped at the wrong hotel?
The only good thing I have to say is that the food was delicious, good quality and choice, but they did repeat the menu every 3 days so did get rather boring. Alcohol, not the best of quality,Brandy was awful so stick to vodka or tequila. They do shots as well but don't advertise the fact you have to ask for them.
Booked a double room to sleep up to 4 only to arrive to a room with 1 small single, and a small double(these are french sized beds appartently which are smaller than the uk standard) The room also had one chair and a table so although spacious not very comfortable and where to sleep 4th person?. Asked for mattress toppers of which they gave us 3 but this didn't help much with the small very hard mattress. Did complain but was told couldn't be moved as they had 600 tennis players staying at the hotel so it was full. They played for 15hrs a day. So all you could hear was building work going on, a generator the other side of the hotel or tennis balls being bashed.(at least 8 matches going on at once, and that was only on the tennis courts to the left of the Hotel, the men played on the courts at the back of the hotel which were out of sight)
Some photos on here do show larger beds so I would complain because obviously the hotel do have them it seems it's the look of the draw, also not given the robes or any toiletries.All the German guests seem to have them as well as the frenchas they walked around the hotel in them) but no English, perhaps thats because we don't make as much fuss!!
The bed linen was plain white, no co-ordinating throws or pillows for us
We didn't have a bath but a wet room which was nice and spacious although the wallpaper had mold growing underneath it so had gone dark in patches which made the bathroom smell.
We have been to Turkey on many occasions over the years and this has to be the worst of the HOtels we have stayed in. We normally stay further North (Dalaman area) and to make things even worse this was the most expensive one we stayed at as well so did expect a better hotel.
Rida was very good though, unfortunately couldn't help as the hotel was full and our rep told us we should go into a branch to book Holidays and not do it on line as if we had of gone into branch we would have been told about the extensive demolition that is going on. As they are knocking half of the hotel down. The photo shows the half circled in Black that is being demolished. I've taken videos as well but not sure I can upload those but will try.
I know people have different expectations, and if this was your first holiday abroad you would probably have enjoyed it, but being a regular to Turkey we have much to compare it to and in short.
Riu = Could do better

  • Stayed October 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ShellyG18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Kaya Belek

Property: Hotel Riu Kaya Belek
Address: Uckum Tepesi, Belek 07506, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Belek
#14 Top resorts Hotel in Belek
#16 Romantic Hotel in Belek
#21 Spa Hotel in Belek
#26 Business Hotel in Belek
#27 On the Beach Hotel in Belek
#30 Luxury Hotel in Belek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Riu Kaya Belek 5*
Number of rooms: 506
Official Description (provided by the hotel):
The peaceful property in the heart of Belek, the most popular holiday paradise of Antalya, Hotel Riu Kaya Belek, is also tailored for the families with children. Having been totally renovated in 2006, Hotel Riu Kaya Belek is elegant, comfortable and exquisite, and will be known of its highest standards of hospitality in future just as it is known today.Starting in the year 2010, in the frame of the franchise agreement made with Riu group, it gives service under the brand Hotel Riu Kaya Belek. Hotel RIU Kaya Belek was awarded with the "Certificate of Environment-Friendly Accommodation Facility", also known as the 'Green Star' by the Ministry of Culture and Tourism for its respect and awareness towards nature. ... more   less 
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Also Known As:
Belek Kaya Hotel
Kaya Hotel Belek
Hotel Riu Kaya Belek Turkey - Antalya Province

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