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“Great great holiday”

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Papillon Zeugma Relaxury
Ranked #7 of 94 Hotels in Belek
Certificate of Excellence
Reviewed August 21, 2010

We've just returned from two weeks at the Zeugma & its was all you could want from an all inclusive holiday. We have 3 children (aged 6 4 & 2) & normally choose a villa holiday but the children need more entertainment now & believe me its non stop there & our children loved every minute of it. However if you want a quiet time there are plenty of places within the hotel to relax & chill. The staff can't do enough for you, they never stop cleaning, enquiring if you need anything & generally are happy in their work. The food is so lovely be prepared to out on a few pounds. It takes a while to get used to other guests who don't have the same manners as us, but hey ho you just ignore them & get on with it. Our only criticism would be the rooms, we have a family room which is over two floors with two bathrooms which is fantastic but the rooms are looking dated & need an overall. But they were rumours that this is going to happening before 2011, & if you are anything like we were you spend such a short time in the room anyway it isn't a huge issue. If you havent been to The Zeugma..............go you wont be disappointed.

  • Stayed: August 2010, traveled with family
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2  Thank TRINIGALCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 16, 2010

The hotel is well laid out, nicely decorated and mostly clean.
Check-in was great, and guest services catored for our groups' requirements well (we had 6 adults and 4 children, but were assisted in getting into the al-la carte restaurants without any trouble).
I thought the food, was well presented and there was an ample choice at all times (except sea-food night, which limits you if you aren't into sea-food).
The rooms are of a reasonable size and the bathrooms were good (albeit the decorator went crazy with mastic around the bath). However, the entertainment from this and other hotels was loud until around 2am, and housekeeping rounds start at around 8, so you are lucky if you get a full nights sleep.
Service in bars and restaurants was very unreliable. There were one or two indivuduals that wanted to provide a good service, but the majority of waiters and waitresses had an ambivalent, even hostile attitude, which is probably the result of dealing with rude guests for a long time.
Those rude guests are there in abundance. At the risk of sounding xenophobic, Russians have a very different culture to western Europeans. There seems to be an air of superiority / ignorance around them, in their inability to queue, to be polite or even interact on a very basic level (specifically Russian - I found the Kazakhstanis quite friendly). I am sure all Russians are not the same, but when 40% of the guests are from that nation, the cultural effects are clear (it's not often you see Brits, buddying up with Germans, or French being pally with Italians on holiday!).
Evening entertainment was exceptional. Stage productions copied from the West end / Broadway were faithfully reproduced, and cabaret acts were very impressive (although some performances were spoiled a little when neighbouring hotels decided it was firework time).
Daytime entertainment was good, if you want to participate, however, if you just want to kick back and relax, the noise created by the animations team and their open-air disco was just too much (you couldn't hear people talking at some points during the day).
Overall, the holiday was good, but would have been far better if there were controls on queuing at the bars and the daytime music volume was turned down. Also, drinks service in the indoor bar could be far better.
Having spoken with the guest relations manager (Baris), it is clear that there is a desire to make the hotel more appealing to western European guests. I strongly suggest this could be achieved by improving service, reducing music volume and encouraging fair queueing.

  • Stayed: August 2010, traveled with family
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3  Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2010

Just returned from a fab 11 day holiday at this superb hotel. The reviews from other English travellers below are spot on. It fully met the needs of our two children aged 17 and 11, being lively enough, friendly enough with a super range of food choices. Although quite compact, compared to surrounding hotels, it was relaxing because the staff make you feel very special, there are ample seating areas and the really very good al a carte restaurants (especially the mediterranean) provide the variety which is sometimes lacking in an all inclusive resort. Add to this the cleanliness and facilities in the rooms and quality finishings throughout the hotel and I do not think you could ask for more from this type of holiday. We booked our trips in Belek and saved a lot compared to others on the same trip who booked with their travel company. The jeep safari was gruelling - don't bother - just sat squashed in a 100 year old Suzuki Jeep for 4 hours choking on dust; but the rafting which I did with my 11 year old daughter was brilliant. Fun and exhilarating, there is always a risk with this type of activity but I was reassured by the safety measures we went through at the beginning. Hope you enjoy the stay as much as we did.

  • Stayed: August 2010, traveled with family
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Thank DaviesOnHols2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2010

From check in, to check out, 14 days later, our stay at the Papillon Zeugma was exceptional. This imposing Hotel is brilliantly run and maintained, the staff in all areas are fantastic, wonderfully lead by Baris Becerik, the Guest Relations Manager, who simply couldn’t do enough to make our stay so memorable.
The Rooms, Public Areas, Bars, Restaurants, Pools, Gardens were cleanliness personified, even the sand on the beach is continuously cleaned and rolled, the attention to detail is never ending.

Our two sons of 15 & 8 were completely bowled over by the place, with almost too much to occupy them, the Animation Teams providing a constant stream of activities and games. The watersports centre on the beach was great with good kit, with free Windsurfing ( as long as you have a certificate of competence) canoes, the dreaded pedaloes and also Water Skiing, Wakeboarding, Parasailing,, Jet Skis etc, which you had to pay for. The beach volley ball was very competitive, the Russians especially taking it very seriously, but they were very funny after the game and it was great way of meeting people, a father and daughter from Siberia told me there was a 80 degree difference in temp between Belek, 40C when we played and minus 40C in their winter!. A short walk up the beach to the sister Aisha Hotel also had a pier which was great for diving and jumping off.

The food was of a very high quality, the main restaurant was a buffet which offered a stupendous selection for breakfast, lunch and dinner, the choices and the displays were overwhelming and almost an art form, all constantly managed by the various Chefs to ensure everything was top notch, they were justifiably very proud of their work and were very approachable if you were unsure of a particular dish. The Ala Carte restaurants were, if anything, even better, our favourite, The Orchard Room, prided itself on unflustered service of exceptional Mediterranean food, the chocolate soufflé in particular, is a wonderful dish. The Green Garden ( Turkish) , The Turquoise (Fish), The Mexican and the Chinese all provided excellent quality food in lovely locations. In the mornings staff brought round little thirst quenchers and were always on hand to serve whatever drinks you required, in the afternoons started with home made ice cream and finished with fresh doughnuts with chocolate sauce. You could put serious amounts of weight on very quickly indeed!

The evening entertainment in the open air bowl was great fun, even if some of the plot lines were slightly strange, couldn’t remember a baby cropping up in Mama Mia! and Aladdin with songs from West Side Story?. The in house dance troupe were very good and the overall spectacle and lighting was first class and the rendition of the “Club Song” was infectious.

For my family, the one thing above all others which made our stay so memorable were the staff, who are simply outstanding, courteous, efficient and most of all fun, it was a fabulous experience and one I wouldn’t hesitate of recommending to anyone.

  • Stayed: July 2010, traveled with family
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1  Thank peter_fowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2010

This was our third visit to the Papillon Zeugma and it without doubt the best "Beach" Hotel, of this class, that we have visited. We travelled with our two children aged 15 and 11 and stayed in a duplex apartment room with 2 bathrooms and stairs separating the two bedrooms, which was excellent, hugely spacious and cleaned thoroughly every day. The 2 fridges in the apartment were refilled daily with cans of pop, beer, water, biscuits and sweets.
The food in the hotel is of very good quality and you can choose from the vast buffet restaurant, where chefs cook fresh produce out on the veranda or for a more relaxing experience (in my view) you can book into one of the 5 restaurants in the hotel. A coffee shop serving a huge variety of drinks, cakes and sandwiches is also available. There are numerous options for lunch!
I think one of the most outstanding features of the hotel is the staff. From the Managers to the young people who serve or entertain you throughout your stay (animation team). They work so hard and do this with genuine smiles and enthusiasm. The animation team ensured that the children were involved in everything and they really made the holiday for them.
The hotel is situated on the beach with ample sunbeds or you may choose from a range of pools around the hotel. The hotel is on a strip of similar 5* plus hotels and I think it is important to point out that visiting these other hotels, either for a go on their slide or a swim in their pool, is strictly not permitted and security in all these hotels ensure that this does not take place.
Belek town is a short taxi ride up the road but I did not venture out from the hotel as everything you need is catered for on site and the town is not particularly pretty! Although I believe that it is cheaper to book excursions in town than through the hotel.
I have booked other 5* All inclusive hotels in Turkey and although they were good all of the family agree that the extra money we paid for the Papillon Zeugma 5* Ultra All Inclusive was worth every penny and hopefully we wil return again soon.

  • Stayed: July 2010, traveled with family
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1  Thank fallowfieldgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2010

we stayed 10 days at zeugma, with my wife and 2 kids age 4,6. I can easily say that this was the best hoilday we had, the kids were so happy, we had to extend our stay for 3 more days.the mini club was unreal! we have hardly seen the kids, the entertainment for them was magnificient, the food, the service, room service, the pools and the beach was to very high standards. the entertainment team members were so energetic and full of fun, the hotel overall, made me say that "could this get any better", we will be back there at the first opportunity, if you visit the hotel, look for Baris, Efe, mini club girls Burcu, Gizem and others, a must see specially with young children...

  • Stayed: July 2010, traveled with family
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Thank muzzy97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2010

Visited last year and were blown away by the standard of the food, service, facilities, cleanliness so the decision to return was an easy one.
If you are used to the standard of 5* on Canaries, Majorca and similar then you are in for a very pleasant surprise. You will not be "taken for granted" as a trapped tourist and the staff's attempts to meet your needs and make your stay a pleasant one appear genuine.

The excellent: Buffet restaurant with it's two "themed nights". Food is exceptional. We also tried the Turkish and Mediteranian a La Carte restaurants and they were fantastic.
We also noticed this year that the standard of the outside restaurants has improved vastly. If you have fussy kids don't worry. At lunch you can get pancakes, jacket spuds, pizzas, chicken and chips, pasta, burgers and on and on. Just take it from one with a very fussy nine year old - food quality and choice is not going to be an issue. I haven't even touched upon the buffet restauuant at lunch time, or the daily ice creams, doughnuts and themed once weekly afternoon Turkish Fair (for fair read feast). 11 days and three kilos heavier - and I played golf and went running!

Service - generally excellent. Pools - excellent. Sunbeds around pool and beach - excellent. Spa area - get a hamam (Euro 45) to start your hols. And get a hair cut and shave in the hairdresser on the ground floor (Euro 20). Okay I can get my hair cut three times for this back in UK but go and see how it should be done - fantastic.

The "animation team" try very hard and the standard of some of the shows were excellent. Don't be put off if the show is a production by the team and not an imported act - some are a real laugh.

The perfect bar is the one near reception which is the posh one and the Brits seem to visit before dinner and after the 2130hrs show to sit in the super air conitioned room or on the balcony and sink a cocktail or G&T, Turkish tea or coffee. Look at the menu and consider where else in an "all inclusive" could you get these brands of alcohol without paying. My drinking days are over but even the Chivas Regal is free - how do they do it?

Rooms - getting tired and it depends where you are. We rejected our first room as the carpet was v stained, balcony looked inland and had wobbly rail and we knew from last year that some rroms overlooked the "quiet" pool area and some were much cleaner. Changed without question but our welcome wine, fruit didn't get moved and we only had two towels for a couple of days. Mentioned this to Guest relations Manager Baris BECERIK as we were eating lunch - he introduced himself and enquired how everything was. He was cleary disappointed and very apologetic. We finished our meal and returned to our room and found ourselves tripping over towels, bowls of fruit and we could only just close the fridge due to the amout of beer, water and cold drinks. Can't ask for more than that - the man is a complete star.

The "not excellent" areas: - pool room/bowling area and kids amusement/arcade room. Clearly under the mamagement of someone else and best avoided. Just grotty compared with elsewhere.
Big disappointment is the gym. For very little outlay the Hotel could get several CV machines and some resistance machines from Lifecycle or Technogym or similar on contract hire. The standard of the kit in there is poor and really is a major disappointment at an establishment such as this. Could so easily be put right and would attract more guests. I use a gym 6 days a week at home but went running instead this year at Zeugma so that speaks for itself.

Photographers can be a pain - but then their product is excellent. Guys who look after the water sport area on the beach are very financially motivated but as long as you are wary and nail on prices first they are fair enough.

Got an ear infection (probably from the pool) and saw the Hotel Doctor who sent me immediately to the ENT Dept at the nearby hospital and I got treated and then taken via a Pharmacy to pick up the antibiotics back to the Hotel all within a couple of hours. It cost (Euro 330) but this will get claimed back on my insurance and the treatment was excellent. Just ensure you have a credit/debit card for such emergencies.

I played the affiliated Montgomerie Course three times early morning. Book through Bilyana Golf - it's actually cheaper that at the hotel! Euro 135 for three rounds (this course charges110 per round in high season). Treat yourself. Classy holiday golf course.

I could write for hours but your best bet is to stop worrying, start saving and get yourself to the Papillon Zeugma for a week or so with your family. It is really very, very good.

  • Stayed: July 2010, traveled with family
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Thank DSincs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Papillon Zeugma Relaxury

Address: Ileribasi Mevkii | Serik, Belek 07500, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Belek
#6 Spa Hotel in Belek
#7 Luxury Hotel in Belek
#7 On the Beach Hotel in Belek
#10 Romantic Hotel in Belek
#14 Business Hotel in Belek
Price Range: $170 - $733 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Papillon Zeugma Relaxury 5*
Number of rooms: 325
Official Description (provided by the hotel):
Papillon Zeugma Relaxury has fully renovated and refurbished. Comfort and luxury is united and created the new concept of the hotel 'Relaxury'. ... more   less 
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Also Known As:
Papillon Zeugma Belek
Papillon Zeugma Hotel Belek
Papillon Zeugma Relaxury Belek, Turkey - Antalya Province

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