We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice”
Review of IC Hotels Santai

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
IC Hotels Santai
Ranked #32 of 88 Hotels in Belek
Reviewed July 6, 2014

We stayed with our family for one week early July at IC Santai. We are repeat guest, I think we visited IC Santai over 15 times. The hotel picked us up at the airport with their luxury van, very good service. We booked a select villa and a standard room, the standard room is in fact better than the select villa. The villas a do need some redecoration, it is quite outdated. The last two years we stayed at IC Residence, which is off course a different league when it comes to service and comfort, but the main hotel building is very nice refurbished, just like the pool bars. We were asked to fill in a questionnaire, due to the fact that we had some comments we were offered free a la carte service. The contemporary Mexican restaurant is outstanding, delicious food and service. We were a bit disappointed about the Italian restaurant, which was due to the fact that the staff was quite stressed and seemed overworked. This resulted in throwing a dish and knives and forks over my son in law clothes. Although free dry laundry was offered, his clothes were ruined. Accidents happens off course, but you hope it is never you to be the victim. For a resort like IC the Wi-Fi service is below standard. It is only free for 20 minutes or so. In the select villas there is no Wi-Fi at all. The price is not the issue, it is something like 30 euros for one week, but it is not in line with the all inclusive concept. And be honest, internet is nowadays a standard service offered in almost every place. Anyway, perfect stay for a week, recommended to go there!
Ed van de Bijl, The Netherlands

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ed V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this reviewResponded July 8, 2014

Dear Guest (EdvandeBijl),

First of all we would like to thank you for your regular choice of our hotel. Also we thank you for your comment. I am very sorry that you had an unacceptable experience in the Italyan Restaurant. Just for your information - next year throughout the hotel you can use free Wi-Fi 24 hours. I will inform each department about your review. Please make sure your commens will be examined carefully.

Please contact us before your next visit as before. We will try our very best for you to make it up again.

With kind regards,
Darya UDOVIKOVA
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,032)
There are newer reviews for IC Hotels Santai
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

303 - 309 of 2,032 reviews

Reviewed July 5, 2014

This hotel by far exceeded our expectations and could not be faulted at all. The staff were friendly and helpful and could not do enough for us. A special mention to Tunay in the reservation office who listened carefully to our requests and accommodated them.

One very small negative for us was the level of the music around the main pool. Not to our tatse but may be for others.

Our first experience of Turkey and will not be our last.

Room Tip: A/C is ok but could be more efficient. Lifeguards at all pools and children's pool is well desig...
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this reviewResponded July 8, 2014

Dear Guest (KandD211),

First of all we would like to thank you for spending your holiday in our hotel. We are also grateful for your comment. We passed your gratitude to Mr. Tunay. We would like also to inform you that your remark of loud music necessarily be taken the note by the Hotel Management. It will be our pleasure to serve ypu again in IC Hotels Santai.

With kind regards,
Darya UDOVIKOVA
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2014

We have stayed in a couple of hotels in Lara area and decided to try the Belek area. When we had stayed at the Delphin Palace we met a fantastic waiter who had subsequently went to work at IC Santai. When we contacted him last year he suggested booking the Santai as the standard was excellent at a price much less than the Delphin and other hotels. He was not wrong. We booked two rooms and were lucky to get pool views with adequate balconies. We were the only British family in the hotel,but due to getting involved in the activities we soon got to know various other guests (most guests were Russian). The entertainment team were outstanding and work extremely hard. The activities are varied and the shows at night are professionally run. There is even a disco for the late nighters! There were always sun beds available and you can choose from three pools. A kids one with small water slides, a relax pool where children are not allowed or the main activity pool. The beach is about 100 metres away with lots of available beds. The bars are great, one main hotel bar with great seating inside and out. Staff were superb hear and always welcoming. There are two pool bars and a beach bar. They even have two staff on roller blades that will come to your snubbed and ask what drink you would like brought to you! The drinks are great and they offer branded spirits like beefeater gin and absolute vodka. The main restaurant offered a variety of food that would suit everyone's taste for breakfast, lunch and dinner. We ate at the beach bar for lunch which offered the usual chicken,salad, pizza,lamb. But it also had a pasta area where a chef would cook the pasta of your choice. You can easily book a la carte restaurants but they charge 5 euros each. However the standard is high and food is excellent. We ate at the Asian one twice and tried the Italian and Mexican. This is definitely a five star hotel which is great value for money. If you fancy a bit of shopping a short bus journey from right outside the hotel will allow you to haggle for all the fake designer gear you want. A good tip is to learn please and thank you in Turkish. This goes a long way with the staff who appreciate the effort you make. We also occasionally gave a small tip to some of the staff. You were not left waiting long the next time you needed a drink or a table to sit at for dinner.
I am surprised at some of the negative reviews, we honestly found this hotel to be of a high standard and perfect for an all inclusive family holiday. Thanks to all the staff for their effort to give me and my family such a great holiday.
If anyone has any specific questions just send me a message via trip advisor and I will respond asap. Ultimately I would have no hesitation in returning to the IC Santai. Loved every day.

Room Tip: Get a pool view (which all face out to the sea). These have balconies and are great. I think some ro...
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank gaz23_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this reviewResponded July 8, 2014

Dear Guest (gaz23_23),

Thank you for taking your valuable time to inform us about your kind comments. We are happy to to hear that you had a great time. We'll be very happy if you decide to spend one more time your holiday in IC Hotels Santai. Please do not hesitate to contact us before your arrival.

With kind regards,
Darya UDOVIKOVA
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014 via mobile

We recently stayed at the IC Santai for ten days. We had a standard room which was in the main building and we have no complaints whatsoever about the room. It was spacious and clean and was exactly what you would expect and hope for from a 5 star hotel. I can't speak for the villas but I honestly can't imagine how they would be better than the room we were in.

The hotel is full of Russians. There is no denying that. The staff all seem surprised when they hear an English voice and I can only imagine that it is a shock to have someone say please and thank you, as the other guests don't seem to think good manners are necessary. Manners cost nothing so I don't know why it is so difficult for other nationalities to use them!

The food is plentiful and varied. Whoever says differently is wrong! There is so much choice it is sometimes overwhelming. There is a separate area and buffet for children, which is a nice touch, but children are obviously free to chose from the main buffet as well. There is more fresh fruit and salad than I have seen at other 5 star resorts as well as freshly grilled fish, meats, vegetables, stews, pasta, pizza, etc,etc. I would challenge anyone not to find something they like at each meal. If you can't, perhaps you should stay at home!

The hotel staff are amazing. Very polite and they can't do enough for you. The service in the al a carte restaurants is second to none as the restaurants are used by very few guests, presumably due to the €6 surcharge. Ridiculous!! For less than £5 you get an almost private chef and service and amazing al a carte food, rather than sharing your mealtime with hundreds of other guests in the main restaurant. The Japanese/Asian restaurant was the highlight of the holiday. Only 4 guests there. The sushi and the rest of the meal was fabulous and the service was second to none. I cannot recommend it highly enough. You should not miss it!

If you don't like seeing food wasted, you're in for a shock. Most of the Russian guests pile plates up as if it were their last meal. I have never seen so much food on one table! It wouldn't be so bad if they actually ate it all, but the amount that gets left and then chucked away by the staff us unbelievable. It is shocking and by the end of the holiday it was all I could do not to actually point this out to certain families! But I know they wouldn't care. It is obviously just the way they are. Strawberries, cherries and melon seem to be the favourite. There are almost fistfights in their desire to get to the bowl and pile their plates high!

I'm not normally a fan of hotel entertainment but the programme was varied and very well organised, and I was pleasantly surprised to find that I enjoyed something most nights. There is also an amazing spa and fitness centre which is really underused and was pretty much empty most days. Being able to use the gym on your own and then cool off in the spa pool, again on your own, was definitely a highlight for me.

Overall I can't fault the hotel or it's staff. Amazing! Thank you

Stayed: June 2014, traveled as a couple
1  Thank Nicola G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this reviewResponded July 1, 2014

Dear Guest (Nicola G),

Thank you for taking your valuable time to inform us about your kind comments. We are happy to hear that you had a great time.

We hope to serve you again in IC Hotels Santai. Please do not hesitate to contact us before your arrival.

With kind regards,
Darya UDOVIKOVA
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2014

To be honest, it is first time in my life,when I write review on any hotel. I do not want to write about dirty room, swimming pool,....because it is quite normal in 5stars Turkey hotels. The worst thing happened to us 4th day of our stay. All the "ALA CARTE RESTAURANTS" were always completely empty. Even of this we booked with our grandparants dinner in Japanees restaurant. Normally are "ALA CARTE RESTAURANTS" free of charge, but in IC HOTEL you must pay 6 € per person, but who will care if you spend already almost 10.000€ for family holiday. We were looking for great dinner, we dressed our best pieses and went for booked dinner. Waiter came after 4 minutes of our arrival and let us sit by big round table. After 5 minutes he came to us, that he must discuss with hotel manager, if we can take the dinner together with our 3 years daughter......Wow.... The restaurant was completely free ( as well within last 4days ) and they want to refuse fist clients after long time.After 5 minutes arrived hotel manager and they discussed outside another 5 minutes, if our daughter is so danger. So, they came to us and we were told that childern' s are forbiden in ALA CARTE RESTAURANT. You can immagine our feeling, that our planned romantic dinner is spoiled by hating and discimination of childern. At the end I asked the manager, if I must kill my daughter, when I want to have dinner in the restaurant .... And he told me.... Yes, withou your daughter you are welcome tomorow, can I make new reservation?....after this I had no words..... Just to write this review.......really incredible......so in case you have childern.....

Stayed: June 2014, traveled with family
11  Thank ONDREJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this reviewResponded July 1, 2014

Dear Guests (ONDREJ S),

Thank you very much for taking your valuable time to inform us about your comments. We are really sorry that you had an unpleasant experience at Umami Restaurant. We would like to inform you that among all of our 5 A'la Carte Restaurants only in Umami Restaurant does not welcome children. We understand that you've made your reservation through our reservation kiosks, which indicates children are not accepted in Umami Restaurant on the reservation screen. Therefore there is no food selection for the kids. While you were having dinner, some of our guests complained about children presence and our Guest Relations Agent come through. During your vacation you are welcome to use all A'la Carte Restaurants free of charge untill your departure, except Umami. We would like you to know that it will be our pleasure to assist you in IC Hotels Santai.

With Kind regards,
Darya UDOVIKOVA
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

We recently spent a week in this hotel with teenagers. The hotel and grounds are stunning. The food was very good at lunch time with a wide choice however the variety was more limited in the evening. I would have liked to have seen more fresh fish on the menu and less stews considering the high temperature outside. The food is geared towards the Russian palate. The salads were amazing with plenty of choice. Would have liked to have tasted more Turkish food. The dining room was beautiful when empty however at meal times especially in the evening there were literally hundreds of kids and it felt like a school canteen. The al a carte restaurants which were virtually empty during our stay would have been better utilised for adult guests or like us , a family with grown up teenagers without the added cost which applied. The cocktails were amazing and the iced coffees. The staff were all very friendly and helpful. We were the only British family in the hotel which wasn't a problem as some of the staff spoke English. We would certainly stay again if we could dine in peace and quiet without paying an excess for meals. Good value for money and loved the location

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sanderson2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this reviewResponded June 27, 2014

Dear Guest (Sanderson2014),

We would like to thank your for choosing IC Hotels for your holiday and for nice comments at Tripadvisor page. Our staff have been motivated by your great feedback.
Your comment about the fish and more Turkish food was referred to our chef. We want you to be sure that it will be taken into consideration.
We wsih you all the best and truly hope to see you again in IC Hotels Santai.

With kind regards,
Darya UDOVIKOVA
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

the service and staff are nice, the food is not so good. tthe pool is for young people that wants to play and advertise, meet new friend , most of people were from Netherland, kazakistan, Ukraina young couple

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Edvin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this reviewResponded June 27, 2014

Dear Guest (Edvin275),

Thank you for taking your valuable time to inform us about your kind comments. We are happy to to hear that you had a great time.
It will be our pleasure to serve you again in our hotel.

With kind regards,
Darya UDOVIKOVA
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Belek
0.6 mi away
Club Asteria Belek
Club Asteria Belek
#5 of 88 in Belek
2,250 reviews
1.2 mi away
SENTIDO Zeynep Resort
4.5 mi away
IC Hotels Green Palace
IC Hotels Green Palace
#13 of 230 in Antalya
2,046 reviews
Show Prices
Show Prices
Show Prices
7.3 mi away
Xanadu Resort Hotel
Xanadu Resort Hotel
#25 of 88 in Belek
1,595 reviews
0.2 mi away
Crystal Tat Beach Golf Resort & Spa
3.7 mi away
Limak Arcadia Golf & Sport Resort
Show Prices
Show Prices
Show Prices

Been to IC Hotels Santai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IC Hotels Santai

Address: Uc Kum Tepesi Mevkii, Belek 07500, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Belek
#17 Family Hotel in Belek
#23 Spa Hotel in Belek
#29 On the Beach Hotel in Belek
#31 Romantic Hotel in Belek
#32 Luxury Hotel in Belek
Price Range: $99 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IC Hotels Santai 5*
Number of rooms: 510
Official Description (provided by the hotel):
IC HOTELS Santai Family Resort, member of IC HOTELS chain is a five star hotel, located in Belek, Antalya on a 94240 m² area and presents “Ultra All Inclusive” and “VIP Service”. The Hotel is 40 km away from Antalya City Center and 30 km away from the Airport. Constructed on a large landscape, the facility introduces its guests a diverse and a longing holiday with its manicured gardens and walking paths, decorative and leisure swimming pools. To make its guests' stay as comfortable as possible, IC HOTELS Santai Family Resort established "NICO Kids Club " with its sleeping units, game halls, education and skill development centers, swimming pools, aqua game pools, water slides and natural parks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, Travelocity, TripOnline SA, Cancelon, Orbitz, Hotwire and Cheap Tickets so you can book your IC Hotels Santai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ic Hotel Belek
Ic Santai
IC Hotels Santai Belek, Turkey - Antalya Province

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing