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“2.5 star hotel” 1 of 5 bubbles
Review of IC Hotels Santai

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IC Hotels Santai
Ranked #24 of 88 Hotels in Belek
Galati, Romania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“2.5 star hotel”
1 of 5 bubbles Reviewed June 6, 2011

do not go. i think is the worst hotel in all bellek. rooms are 2.5 star maximum, a.c. is not working . i made a verry bad mistake . and an expensive one

  • Stayed June 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank alin2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, March 14, 2016
Dear “mihaialin2004”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,826 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Buntingford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 7, 2011

Went for a weeks golf trip with 3 friends. We have been to Portugal for several years and fancied a change. Good hotel, clean and great value. Food is perfectly ok but well worth booking in for free a la carte options - were were allowed 3 during the week. Only one restaurant used for the various a la carte cuisines at this time of year. Staff friendly enough - learn a few Turkish words and they really warm up. If you think they are rude then perhaps you need to make an effort - you are in their country!

Lots of good golf courses within 5 minutes drive, but it's not in a resort so there's no bars or restaurants nearby - very much a hotel based holiday. Recommend a trip into Antalya as the old town and marina is worth a visit but locals really try to sell to sell you their fake gear.

All in all the IC Santai offers fantasic value for money and I would definately go back. But if you are lookng for a resort holiday with local bars and restaurants this wont be for you.

  • Stayed March 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank bunster_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, March 14, 2016
Dear “bunster_11”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 26, 2010

I have to say that I was worried having read reviews from others who had been to this resort. However it was fabulous. Hotel was spotless, food was amazing with lots of choice, plenty of salad, grilled meats, fresh fruit and rice dishes. Service was good. We also sampled 3 a la carte which were also nice. Reception staff were helpful and polite as were all staff in the restuarants. Staff in the main lobby bar were not always as attentive and tips did encourage an improvement in service. The pool was fabulous, if a little cold, however the beach was a stone throw away and the sea was amazing. The entertainment was varied in quality but we were quite happy to entertain ourselves. Drinks were plentiful and the spirits were better than the wine! The other guests were predominently German and they were very much the nationality that were catered for. This was not a problem for us but be warned we spoke to noone else in English all week. Sunbeds were potentially in short supply as they were all occupied by towels!!!!!! found some on beach. The only criticism I would have is that there are no hot drink making facilities in the room. Although you could get tea and coffee from lobby sometimes it would have been nice to have in room. I had a turkish bath and massage which was lovely. We also took a boat trip and my partner went sailing which he said was amazing. BE WARNED goods in hotel VERY expensive. We ran out of sun cream and had no choice but to buy some at 26 Euros. We extended room on departure as we had a night flight, this cost 95 Euros for 7 hours. In hindsight could have had a shower and relax in wellbeing centre. Overall a wonderful experience and i would not hesitate to return. Relaxation, food and drink the main themes for this holiday!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Rachel190786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, March 14, 2016
Dear “Rachel190786”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BUCHAREST (BUH)
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 17, 2010

It's a decent hotel, in Turkish standards, which differ from the European way.
So, if you go after the Ultra All Inclusive, don't expect to get the Western 5star service.
It's not a crime if most of the staff does not have a clue about English. It's not the only language, after all. Better luck with Russian, as they are so many.
Want tons of food? IT'S THE PLACE!
Want to forget about meal bills? COME HERE!
Travelling with kids and don't have money to take the nanny? IT'S PERFECT FOR THE ENTIRE FAMILY!

I personally do not like it, but that's my problem.
They do give you exactly what they promise.
Tesekur ederim!

  • Stayed September 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank theMICEguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, March 14, 2016
Dear “theMICEguy”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed August 14, 2010

Just returned from 1 week visit - 1st time in Turkey. Like other reviews, check in was dreadful because we arrived early hours of the morning to be told room not ready until 2pm. After rowing with rude reception man we eventually got ur room at 11. Rooms acceptable. Other hotel staff were very nice ie. maids, waiters and entertainment staff. Just reception were unhelpful. Pool area very nice EXCEPT you have to be down at the pool at 6am to reserve yur sunbeds and parasol at pool's edge - otherwise sit on the floor!! Due to mauinly Russians and German guests bagging beds etc - mwe think they may even have left their towels overnight. We only saw two other english families - no problem with this though as most guests spoke english too. The nightmare really began on our last day. Flight not until 4am on Friday but had to check out by midday on Thursday. Cosmos rep told us we would be able to use all inclusive deal all the time whilst at the hotel wereas the reception staff wanted us to leave the hotel at midday with nowhere to go until 4am! We checked out at midday blissfully unaware this was what they wanted, only when at midnight tthey turned the reception lihghts out and told us to go and wait outsude were we made aware. No thoughts about our welfare or the fact we were paying guests. Holiday fantastic until this point and we would recommend you think twice about staying here due to the rudeness of the reception staff.

  • Stayed August 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank jellybean186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, March 14, 2016
Dear “jellybean186338”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yerevan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 5, 2010

Nice place, beautiful view... However... 5 or 6 types of restaurants with the same smell and almost same taste :)
Staff is very helpful, but on reception during check-in we faced answer like: "wait for 30 minutes, room is not cleaned yet" and these 30 minutes prolonged for 3 hours (I was with 1 year old baby).
When I complained, the answer was: "not ONLY you who is waiting for room, wait for 30 minutes) :)))))))....I was upset...but what could I do :) I was waiting 6 times by 30minutes :)))

  • Stayed July 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Just_Yours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, March 14, 2016
Dear “Just_Yours”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deva
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed July 26, 2010

IC Santai family resort 5* - wing "D" of the hotel - is in fact a 2*hotel!!!

The resort has only 1 restaurant, resembling to a large highschool cantina, they only have dry wine (red, white and rose) and men from the staff do not use anti-perspirant!

The minibar is ALWAYS re-filled at 15h00, while adults and children tty to take their naps.

The toilet near the beach is closed the most of the time and when it is opene, it smells bad. The towels for the beach are not very clean. The beach is not clean, either.

The staff does not speak English.

Excelent food, very good quality of cosmetics products

  • Stayed July 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank MirelaDoru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, March 14, 2016
Dear “MirelaDoru”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IC Hotels Santai

Property: IC Hotels Santai
Address: Uc Kum Tepesi Mevkii, Belek 07500, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Belek
#17 Spa Hotel in Belek
#17 Family Hotel in Belek
#21 On the Beach Hotel in Belek
#24 Luxury Hotel in Belek
#31 Romantic Hotel in Belek
Price Range (Based on Average Rates): $
Hotel Class:5 star — IC Hotels Santai 5*
Number of rooms: 510
Official Description (provided by the hotel):
IC HOTELS Santai Family Resort, member of IC HOTELS chain is a five star hotel, located in Belek, Antalya on a 94240 m² area and presents “Ultra All Inclusive” and “VIP Service”. The Hotel is 40 km away from Antalya City Center and 30 km away from the Airport. Constructed on a large landscape, the facility introduces its guests a diverse and a longing holiday with its manicured gardens and walking paths, decorative and leisure swimming pools. To make its guests' stay as comfortable as possible, IC HOTELS Santai Family Resort established "NICO Kids Club " with its sleeping units, game halls, education and skill development centers, swimming pools, aqua game pools, water slides and natural parks. ... more   less 
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Also Known As:
Ic Hotel Belek
Ic Santai
IC Hotels Santai Belek, Turkey - Antalya Province

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