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“Very Relaxing Holiday” 5 of 5 bubbles
Review of Rixos Premium Belek

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Rixos Premium Belek
Ranked #18 of 88 Hotels in Belek
Maidenhead, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very Relaxing Holiday”
5 of 5 bubbles Reviewed July 10, 2013

Stayed at this Hotel as a family in the Troy Family rooms(2 adults and 2 teenagers) on an All inclusive basis. The rooms were very spacious but a bit dark and could have done with some extra clothes storage. The food was excellent, so much to choose from. Several A La Carte restaurants which you had to book and a buffet style one. Didn't get to try the Italian one as it was always booked. Most(not all) of the staff were very nice and tried to understand us. We found it quite entertaining wondering what drink we would actually get. The man serving the ice cream could have tried to smile a bit..........he may have enjoyed his job a bit more. The evening entertainment was very professional in an open air amphitheatre and there was always something going on during the day around the pool. A bit of a problem getting a sunbed as the usual reserving with a towel and not appearing for hours went on. Overall we had a very relaxing holiday.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lorraine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremium, Менеджер по связям с общественностью at Rixos Premium Belek, responded to this review, July 11, 2014
Dear our Guest,

Thank you for letting us about your stay at Rixos Premium Belek by sharing your precious time with us. Since giving us an opportunity to re-evaluate our services and giving us scopes for further perfection, your feedback is very important to us. We figure out our way with your valuable comments. Also we are glad that you are generaly pleased with our services. We are looking forward to see you in our hotel once again.

Kind regards.

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,804 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Turkish first
  • Any
English first
Basel, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed July 6, 2013

Great location if you:
- want to wait three hours to get a room (after a 10 hours trip)
- want to learn Russian
- want to interact with lots of uncivilized people, most still in a transition from pre-humans to homo sapiens
- want to eat tons of poor quality food and getting it while elbowing with the people mentioned above
- want to pay double or triple prices for any basic merchandise or service you need (typical market behavior to squeeze captive customers in an all-inclusive setting)
- want to pay 20 times the pharmacy price for a box of medicine
- want to be asked consistently to pay cash and not get any invoices
- want to get a "traditional" Turkish Hammam from a Georgian lady that forgets to massage one of your hands
- want to sleep on hard mattresses and wake-up feeling like you've slept on the floor
- want to interact with low qualified (but highly overworked and committed) personnel . I hope they get a decent pay...
- want to eat in a-la-carte restaurants surrounded by unsupervised small kids running all over the place while the kIndergarden is available and open till midnight.
- want to eat in a-la-carte restaurants with people wearing beach T-shirts and slippers while a dress code is clearly required by the hotel management.
The resort is clearly focusing its standards and services towards customers from Russia and Ukraine. I would not recommend it to Western european tourists.
Among positives:
- the place is clean although it would benefit from a renovation
- you can find among the personal also qualified and customer focused people (two-three pleasant experiences over the 8 day stay there)
- the gym is in avery good shape, clean, with good equipment and a qualified instructor
- the entertainment/activities at the pool and the theater was of good quality (most of the talking is in Turkish or Russian though)

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank xr00024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremium, Менеджер по связям с общественностью at Rixos Premium Belek, responded to this review, July 11, 2014
Dear our Guest,


First of all we would like to thank you for your kind interest to Rixos Premium Belek and on the behalf of Our Hotel Management, we want to say our unhapiness for the inconveniences that you might have encountered. Only as an additional details and clarify some doubts allow us to add that our security agent could not explained to you very well the situation and our rules because of comminication problems. According to this kind of requests like inspections, we are glad to arrange an appointment for our visitors. We hope that you will not evaluate our service with this misunderstanding. We look forward to seeing you in our hotel and we do look forward to the
opportunity of welcoming you.

Kind Regards.

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 2, 2013

Without any doubt, our stay in Rixos P Belek will remain forever in our memory as one of the best places we have ever been. We have one week more to spend here and we are happy for this.
Enviroment, personell, food, atmosphere, everything is perfect. Some people on this forum are complaining about rooms, about the staff or whatever and I really wonder if they are taking seriousely, it is at least impossible to understand them. I have been on many places on this earth and I can say that Rixos Premium Belek is a paradise, this is a place where you pay some money not only to have a holliday but to make you feel a king for two weeks. For us, the scandinavian people , this kind of places and atmosphere is unsusual, unreal. Warm and kind people, following you and your gestures any step and second, day and night promptly fullfilling any wish you have, this is the main reason we are feeling kings here.
There is something nobody talks about. I am talking here about evening shows and the music in the large lobby bar. It is magnificent to aproach this area in magic music of Mozart or Beethoven, it is almost unusual today to find in a tourist place classic music played on a high level. It is incredible to see night by night high quality shows like we could see in the last week in the amfitheater. I am an old artist , having seen many shows like these. Thinking that this is not a Las Vegas Casino but just a simple stage for a simple holiday place makes me wondering about the huge investment this hotel is doing to make its guests happy ! The shows are ones of the best quality. The same the beautiful piano lady playing piano in the lobby bar. Thank you to the hotels manegement for offering us a little real art time each evening.
One remark: please give a better chance to piano player offering her a better instrument. The piano is totally damaged mecanically and totally untuned. Some may think that the pianist plays wrong notes, this is not true, she is hardly trying to avoid the wrong tangents and to avoid false keys. Please urgently tune the piano, this is embarasing, a hotel of a million class with a high class piano player not investing some hundreds of euros to repair a poor instrument. This is unacceptable!
Thank you for the kindness of your personell, they are fantastic. We will come here next year and will bring with us other norvegian families to enjoy this paradis.
I. Calapar, Oslo, Norway

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Calapar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremium, Менеджер по связям с общественностью at Rixos Premium Belek, responded to this review, July 11, 2014
Dear our Guest,

Thank you for letting us about your stay at Rixos Premium Belek by sharing your precious time with us. Since giving us an opportunity to re-evaluate our services and giving us scopes for further perfection, your feedback is very important to us. We figure out our way with your valuable comments. Also we are glad that you are generaly pleased with our services. We are looking forward to see you in our hotel once again.

Kind regards.

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

Typical Turkish 5* hotel with a great comfort/cost ratio. It's hard to really disappoint with a large well maintained resort in Belek, but then again there are the little details...

Pros:
* Varied food, better than other similar Turkish resorts (I've been to 6 different ones in Lara, Belek and Bodrum - only Barut Lara comes relatively close in terms of food). Also pretty good assortment of sweets, different from the traditional honey-based pastry (not that they didn't have those as well).
* Plenty of space near the pool and on the terrace if you like to eat outside (you should, it's great!)
* Rooms are very clean and air conditioning is just great
* Two sea decks and a variety of pavilions on the beach, some must be booked
* The fountain show at 9 pm, just splendid ("better than Vegas" told me the receptionist - ok, it wasn't better but close :) just at a smaller scale)
Mehs:
* All my mojitos were made with Havana Club :) not some weird local liquor. If you're into this kind of stuff, their bars are "well equipped" and usual cocktails are free. Expensive champagne, cognac etc. comes extra.
* Staff is generally helpful and smiling, but sometimes they can get grumpy - for instance the ice-cream guy around 3 pm was under constant siege and didn't seem very happy.
* Their gym is large and well equipped - not that I actually used it :)
Cons:
* It's a relatively old Rixos and the rooms are smaller than similar resorts (Rixos Sungate for instance). Bathroom doesn't look like a 5* bathroom.
* Shows are more adult-oriented and there was at least one beach party with loud music (Ministry of Sound) until 1 in the morning. If you have a kid who needs sleep or you're only looking for relaxation, it's not the best choice. I would recommend resorts in Lara which are more family-friendly.
* Insufficient number of waiters near the pool bars. Go get yourself a drink, it will not take half an hour...

Room Tip: For families, sea-view rooms in the main hotel may not be the best choice due to noise coming from t...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank aspinei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremium, Менеджер по связям с общественностью at Rixos Premium Belek, responded to this review, July 11, 2014
Dear our Guest,

Thank you for letting us about your stay at Rixos Premium Belek by sharing your precious time with us. Since giving us an opportunity to re-evaluate our services and giving us scopes for further perfection, your feedback is very important to us. We figure out our way with your valuable comments. Also we are glad that you are generaly pleased with our services. We are looking forward to see you in our hotel once again.

Kind regards.

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
1 review
5 of 5 bubbles Reviewed June 30, 2013

We had a very pleasant experience at the Rixos! We felt very good.
The staff very very attentive, friendly and helpful and All of them speak english.
The food was very good and a huge variety of premium products (beef, a lot of seafood, etc), as well as drinks.
The hotel badly needs a renovation or a change because the rooms are in a bad state.
In general the room looked pretty rusty Rixos claims.
At all facilities SPA can say that I missed very much a jacuzzi that to other hotels it was impossible to miss.
All these small issues were covered by the friendliness of the staff and prompt service. Waiters and BarTenders and poolWaiters always ready to serve you with smile on his lips.
We were a group of 12 people and it was good to have a Rixos Bus transport from the airport to the hotel Rixos custom. So I waited for the bus to the airport an hour and thirty minutes after the other tourists and then we took a tour of one hour and thirty minutes left until all tourists drops at other hotels.
Two years ago when I was at Cornelia Diamond I was pleasantly surprised to see that the Rixos tourists were taken from the airport by a special bus Rixos.
Overall we had a pleasant holiday and after renovation I shall return to this hotel, especially if you put some jacuzzi.
Regards Andrei C

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrei1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremium, Менеджер по связям с общественностью at Rixos Premium Belek, responded to this review, July 11, 2014
Dear our Guest,

Thank you for letting us about your stay at Rixos Premium Belek by sharing your precious time with us. Since giving us an opportunity to re-evaluate our services and giving us scopes for further perfection, your feedback is very important to us. We figure out our way with your valuable comments. Also we are glad that you are generaly pleased with our services. We are looking forward to see you in our hotel once again.

Kind regards.

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

The rooms are big, clean well eqipied. the food is reach and tasty. the service in the resturants were very good. i recomand on this hotel for family vacation.
fantastic hamam, very good equipied gym, friendly barmens

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Doron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremium, Менеджер по связям с общественностью at Rixos Premium Belek, responded to this review, July 11, 2014
Dear our Guest,

Thank you for letting us about your stay at Rixos Premium Belek by sharing your precious time with us. Since giving us an opportunity to re-evaluate our services and giving us scopes for further perfection, your feedback is very important to us. We figure out our way with your valuable comments. Also we are glad that you are generaly pleased with our services. We are looking forward to see you in our hotel once again.

Kind regards.

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed June 29, 2013 via mobile

Just want to share my terrible experience from this morning regarding Rixos security staff.
We are on our holiday with our little daughter and we do enjoy being here so we decide to stay another two weeks but to change the resort. As we heard lot of nice comments about Rixos,we wanted to go and book there. So this morning we went for a walk on the beach and we enter the hotel area from the sea side. There was no sign that it is not aloud and that is forbidden for anyone appart of hotel guests. Our idea was to find reception and book our stay. Just five minutes after we enter,we were approached by security guard who on a very bad but very bad English ask us to leave the hotel area without even trying to ask why we are there. He kept repeating the word police!!!??? I ask myself why? We leave the area very offended. This is a perfect way to loose possible new guests. For my money I will now choose other place but I will make sure that all my friends and familly knows about this incident.Such a disgrace.

Stayed June 2013
Helpful?
6 Thank UAMKD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremium, Manager at Rixos Premium Belek, responded to this review, July 3, 2013
Dear Madam / Sir,



First of all we would like to thank you for your kind interest to Rixos Premium Belek and on the behalf of Our Hotel Management, we want to say our unhapiness for the inconveniences that you might have encountered. Only as an additional details and clarify some doubts allow us to add that our security agent could not explained to you very well the situation and our rules because of comminication problems. According to this kind of requests like inspections, we are glad to arrange an appointment for our visitors. We hope that you will not evaluate our service with this misunderstanding. We look forward to seeing you in our hotel and we do look forward to the opportunity of welcoming you.
Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos Premium Belek

Property: Rixos Premium Belek
Address: Ileribasi Mevkii, Belek 07500, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Belek
#14 Spa Hotel in Belek
#16 Business Hotel in Belek
#17 On the Beach Hotel in Belek
#18 Luxury Hotel in Belek
#20 Family Hotel in Belek
#22 Romantic Hotel in Belek
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rixos Premium Belek 5*
Number of rooms: 700
Official Description (provided by the hotel):
Rixos Hotel Premium Belek stretches over 405,000 m² of Calabrian Pine and pistachio tree forests with an exclusive kilometer-long sandy beach extending one hundred meters inland. The premises are cradled within a magnificent natural setting that shamelessly flaunts the spellbinding natural beauty of the Belek region. Rixos Hotel Premium Belek began hosting guests in 2005 and today offers a truly deluxe quality service under the All Inclusive All Exclusive principle. We are very proud to be able to say Rixos Hotel Premium Belek was genuinely built with environmental sustainability in mind. Everything has been considered for an ultimately pleasant, first-class holiday complete with trekking along lush green trails, rich foods and beverages, and a very wide range of sports and fun recreational activities. Rixos Hotel Premium Belek tops each and every following categories as the absolute best in Turkey; Certified spas and wellness centers, Aquaparks and dolphin show centers, Beaches and pools, Fitness centers, A la carte restaurants, Kids clubs, On-site shopping centers, Private lakes with gondolas, Unique villas, Classy interior and exterior spaces. ... more   less 
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Also Known As:
Rixos Hotel Turkey
Hotel Rixos Turkey
Rixos Belek
Rixos Premium Hotel Belek
Rixos Hotel Premium Belek
Rixos Premium Belek Turkey - Antalya Province

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