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All reviews animation team turkey beautiful territory family room main restaurant blue flag relax pool mini club kids club free sunbeds speaking english families with children lovely week bar staff late checkout antalya airport pool bar
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Reviewed 4 weeks ago via mobile

For me this is not a 5-star hotel and a kindergarten for children up to 7 years old. The rooms are non-friendly and small, clean in the rooms is terrible.The only downsizing is the relaxed pool, which is forbidden for children. The food is good, but most of the staff are Russian or people from the Russian republic, who are extremely impudent. Turkish staff is super.

Stayed: September 2018, traveled with family
Thank Цецо Ц
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASTERIAHOTELS, Konuk İlişkileri Müdürü at Club Asteria Belek, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I spent one week (last week august) with my daughter in Asteria and it was like a dream : everything was perfect from day 01 till the check out : the hotel, the service, the team, the food, the swimming pooland last but not least : Kids Club....Big BRAVO to all of you...one exception animation team: significant improvement has to be done

Stayed: August 2018
Thank Cherif_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASTERIAHOTELS, Konuk İlişkileri Müdürü at Club Asteria Belek, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Just back from a 1 week holiday at this hotel and would highly recommend staying here. The hotel is very child friendly so is ideal for families. The hotel is set in beautiful gardens and has a well kept beach with plenty of sun loungers. We recommend trying out the A La Carte restaurants. You get 1 free booking during your stay. Our favourite places were the fish and Chinese themed places. The staff were great. Special mention to Hursit - he was always cheerful and happy to help.

Room Tip: To get a good nights sleep choose a villa on the opposite side of the hotel to where the disco is held each night (1100 - 0200).
  • Stayed: September 2018, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Scotturk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASTERIAHOTELS, Konuk İlişkileri Müdürü at Club Asteria Belek, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

This is my first visit to Belek. I normally travel to Lara but in this review I will not mention the name of the hotel I normally stay in.

It was just me and my brother staying. From the night we were made to feel comfortable. However out of the way from all the busy streets of Lara. It's a massive resort with so much to do. The food is plentiful.

A special mention to Tina, the guest relations who always asked if we were ok.

They made us feel at home.

Stayed: September 2018, traveled with friends
Thank Shah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASTERIAHOTELS, Konuk İlişkileri Müdürü at Club Asteria Belek, responded to this reviewResponded 5 weeks ago

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2018

Two weeks holiday at this great hotel. Good location 30 mins from airport and 10 mins from nearest shopping centres. Great animation team. I would go back to this hotel and would recommend it to friends.
The animation team work very hard throughout the day by arranging various pool activities, organising tournaments as well as managing the evening entertainments. We really enjoyed the music/dance after the evening entertainment, where performers from the main entertainment join in with everybody at the pool bar.
Gardens and all surroundings are beautiful and very well maintained. Rooms very nice and cleaned daily, Minibar stocked daily. Cleaners do a great job. All the staff work very hard and tirelessly for very long hours.
The main restaurant does themed nights e.g. Chinese, Turkish, Italian …etc, which offer more variety. It gets very busy at certain times and so expect to struggle to find a table, especially if you have a party of more than 4, also expect queues at some popular foods and be prepared to be patient and tolerant towards other guests who don’t respect the queues. To avoid all the pushing and hassle, I would recommend going to the restaurant either early at opening time or late 30-45 mins before closing time. However, if you go late be prepared to be disappointed as some foods run out 15-20 mins before closing time and never get re-stocked.
There are also a la carte restaurants where one can be booked as part of your all-inclusive.
Food is fantastic with a good variety, plenty of choice for everybody but, you do need to be careful and double check with the staff if you have any food allergy
The hotel has a main pool and a couple of other pools mainly: an adult only pool, where no children allowed, for those who prefer to be away from loud music or noise and a beach pool. I would recommend the beach pool although the water tend to be a bit cold especially in the morning.
The late check out rates are a bit high compared to other hotels in my view.

  • Stayed: August 2018, traveled with family
    • Value
    • Rooms
    • Service
2  Thank ZouBat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASTERIAHOTELS, Konuk İlişkileri Müdürü at Club Asteria Belek, responded to this reviewResponded September 3, 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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