Ok I am trying to give a very objective review of what this resort was. I just spent 2 weeks there and I have ALOT (good and bad) to say about it:
- the resort itself is amazing, really big, plenty of space, with a huge private beach... scenery is pretty amazing
- the looks of the resort: everything is arranged with taste, the pools and everything really have an "antique" look (even if of course you can tell it's fake but it really is never shocking because it's really arranged with style)
- the cleanliness: you can seriously lick the floors because it's so clean! And the swimming pools are immaculate!
- the room cleaning: a HUGE thank you. Cleaning lady is amazing, the rooms are always top notched cleaned... this was a great bonus point for us... and you can call them at any time if there is any problem and they will be right there for you. My husband got sick one day and I called them at 8pm and in 10 min two ladies were up changing sheets and making the room... quite great!
- the staff: overall, everyone is just great and if they can't help you directly they will spend 10min finding somebody who can until you're totally satisfied!!
- the service, is irreproachable... you need something, you have it in 5min (except for food see below). But for example our shower was leaking a bit, we called the reception, 5min later somebody was up in our room cleaning, and the morning of the day after the whole shower was fixed.
- the food: plenty of it, of about all you want. Always fresh, never got sick even once... and they have this great suggestion box, and they actually follow what you want. So if you're craving for something, you can ask for it, and they will make it the day after... pretty cool if you ask me!
- the turkish cafe... simply amazing... and they give you lokoums with it... just delicious
- the bars: plenty of cocktails, brought with chips and nuts...
- the water slides: 3 of them! REALLY COOL!! One is just scary... they make you sign a weaver because it can be "dangerous", sooo steep!! One is a normal one but pretty fast. And one is an all inside one (claustrophobic people should avoid it)
- the water sports: they have this little shed by the beach where you can rent jet-skis, catamarans, floaty things, parasailing etc etc etc... everything is actually pretty cheap (count 40 euros for 15min of parasailing/jet ski) and really really nice...
- the professional photographer: a bit pricey but the guy makes absolutely fantastic photos
- the golf club: didn't use it myself as I don't see the point to go to Turkey to golf but it looked pretty nice and every comment I heard from people who went golfing were very positive
- service at breakfast, lunch and dinner was pretty bad. This is probably what bothered me the most. If you get there right when the buffet opens you can get what you want but otherwise forget about it... several meals I was already done with my meal before I could even get a glass of water... so in the end I would just go and help myself, which would have been completely fine only that I got scolded by the waiters because I wasn't supposed to go and get stuff like that off of their cart!! Needless to say that I was a bit irritated. And also I have to say that the staff gets very grumpy as it gets late... which is not so nice... I think the problem is that there are not enough waiters for the meals and so they get overwhelmed pretty easily. I think more staff would solve the problem.
- english: pretty bad... while most people at key positions speak english (and even at that only half the people at the reception desk do) most of the staff doesn't speak english at all... which gets VERY annoying... I'll give them that that when you ask for something specific and they don't understand you, they will go get someone who does but it's pretty inefficient! I am not asking them to know every language on the planet but I think at least a scarce knowledge of english would be a requirement (having to repeat 5 times that you want water with your meal is a bit irritating).
- the music by the pool: Okkkk that really got old in a hurry... first there is music by the main pool all day long (and if you happen to eat breakfast a bit late you will get the music from the pool and the music from the buffet mixed up....)... so for people who prefer the pool to the beach, be ready to have a headache at the end of the day. Fortunately they have a second smaller pool without music, and with a little bar next to it, so go there if you can't stand the music. But really, when you have the beach 2 min away, go to the beach rather than the pool, it's so much nicer!
- the music in the evening: different bands but same songs... every couple of nights... and so so so loud. We ended up taking tables as far away as possible from the band because it was just too loud otherwise we couldn't even hear ourselves speak.
- the entertainment in the evening: pretty poor on my standards, but many people seemed to enjoy it so it must just be my personal taste :)
- oh and the standard rooms could be a bit bigger :)
What I missed the most:
Not being able to really see Turkey. The hotel is far away from everything (although there is a little bus which drives you to Belek center but going to Antalya without a car is a nightmare) so you can't just step out and visit something. Problem is, a hotel like that is out of reality. I don't really understand the point of going to Turkey to lock yourself up in a resort which could be the same anywhere else on the planet. However, if you just want to relax, then this is perfect. Note that there are a lot of cultural things to do around and what I would really advise to do is to rent a car and alternate excursion days and relax days. The hotel has a little tourism agency so you can book your excursions from there etc etc... and as the rest of the staff, they're super helpful!
All in all: I definitely would go back! Because it was so safe and so relaxing and I really felt that you could trust the people there and just not worry about anything... BUT I would make sure to rent a car and discover more of the area. The staff will do everything they can to make your stay very enjoyable and will help you in any way they can!
- Official Description (provided by the hotel):
- Ideally located in Belek Village nearby Antalya in Turkey. This grandly scaled property, directly on the beach, offers a High Class All Inclusive resort experience for the holiday of a lifetime. Be carried back to the times of the ancient Romans among the columned walkways, ancient-style pools and amphitheatre of the five-star resort with something for everyone - the Xanadu Resort Hotel. This very impressive resort has a grand presence with its commanding architecture and beautifully landscaped grounds and gardens. ... more less
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- Also Known As:
- Xanadu Hotel Belek
- Xanadu Belek
- Xanadu Resort Hotel Belek, Turkey - Antalya Province