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“Best Place in Belek”

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Kaya Palazzo Golf Resort
Ranked #12 of 87 Hotels in Belek
Ankara, Ankara, Turkey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best Place in Belek”
Reviewed March 6, 2014

The hotel is new and perfectly furnished. The restaurants & cafes are so clean. The food is delicious and the menu is ok for everyone.
You can get any drink at 24 hours. The rooms are very clean, comfortable & perfect.

All staff is so kind. Perfect for the summer for 4-5 days or spring for 2-3 days.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank thephenomenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Yönetici at Kaya Palazzo Golf Resort, responded to this review, May 5, 2016
Dear thephenomenon,

Thank you for visiting our hotel and for taking the time to share your holiday experience here on Tripadvisor.
It was our pleasure to welcome at Kaya Palazzo Belek. We would be happy to have you as our guest again.

Best regards,

Guest Relations
Kaya Palazzo Belek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,691 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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English first
Bromley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 10, 2014

We completed our 2 week holiday in October 2013 after a most enjoyable holiday. Like others we were concerned about the early reviews which indicated that the facilities were far from complete. However, when we arrived we were delighted with the situation; everything we were expecting and needed was available and working well.
This is an excellent and well designed hotel with features that are a cut above most other 4/5 star hotels in Europe. The staff are superb and any lack of "English" speakers had been rectified by the time we arrived. Here I must mention Anne Marie the public and customer relations manager who devoted a great deal of time talking to clients and listening very attentively to their comments and suggestions. She gave us a great deal of information about how to get the best from our stay and also explained future plans.
The food in the restaurants was excellent, while the patisserie was to die for. The bar/restaurant near the beach offered an excellent lunchtime menu and doubled as one of the a la carte restaurants in the evening although it did get rather chilly in the evening. I feel sure that some adequate shelter could be arranged for the evenings.
The entertainment during the first part of the holiday was of a high standard but again because the stage was outside it did get rather cold in the evening and some of the acts were moved inside.
Given that we had such a great time it is our intention to return in 2014

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank BazzaKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Halkla İlişkiler Müdürü at Kaya Palazzo Golf Resort, responded to this review, March 5, 2014
Dear BazzaKent,

First of all, we would like to thank you for choosing our hotel and for recommenting your holiday on TRIPADVISOR!

Your satisfaction is our priority! So for that, we are sharing your feedback with the several departments which you have mentioned.

İt will be a pleasure for us to welcoming you in the Summer 2014 - where you can convince yourself about more quality and increased service.

Kind regards,
Customer Relation Management Dept.
Kaya Palazzo Golf Resort
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1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 19, 2014 via mobile

I thought the way from airport to hotel will be so long, but we arrived in 20 minutes and here it seems like out of this world, so quiet, so nice. I came with a very big group, approximately 450 people and I wasn't expecting such a good, fast service. I was really impressed. Main's restaurant food was great with so many grill types, salads and sweets. Near Cigar Bar there were some lovely sandwiches and pastries which didn't "escape" even one day!

Stayed January 2014, traveled on business
Helpful?
7 Thank Emre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Halkla İlişkiler Müdürü at Kaya Palazzo Golf Resort, responded to this review, March 5, 2014
Google Translation
Sayın Emre G,

öncelikle tesisimizde konakladığınız ve bize vakit ayırıp yorumlarınızı ilettiğiniz için tüm ekibimiz adına yürekten teşekkür ederiz.

Amacımız sizlere, değerli misafirlerimize, unutulmaz tatil sunmak ve rahatlığı hissettirmek.
Otelimizde konakladığınız sürece hizmetimizden memnun kalmanız bizleri mutlu etti. Bizlere sağladığınız geri dönüşler ile kalitemizi daha üst seviyeye taşımak vazifemizdir.

Sizleri tekrardan tesisimize bekleriz.

Saygılarımızla

CRM Departman
RIU Kaya Palazzo Golf Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 19, 2014 via mobile

This is a new place but services are almost the best. When you have any problem, you always find a persen who try to help you. Their quality of food and bar are really good, so you can find every kind of drinks and meals. This hotel also include many sports center, football teams, voleybol teams come here and stay with camp. When you come here, you will always have fun.

Stayed January 2014, traveled with friends
Helpful?
2 Thank TC Doğaç I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this review, December 2, 2014
Dear “TC Doğaç I”,

Thank you for taking the time to share your detailed review here on TripAdvisor. We highly appreciate every feedback due to the fact that it gives us the opportunity to be aware of areas of improvement as well as motivates us more to provide an excellent service to make our guest feel comfortable and welcome. Also we are happy to know that in general you enjoyed your stay in our hotel.

We hope to have pleasure of seeing you again at Kaya Palazzo Golf Resort.

Kind regards,

Sezen Zenginer
CRM Support
crm.belekpalazzo@kayahotels.com.tr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 19, 2014 via mobile

Even it is a new opened hotel, service, food and beverage was great. I accomodated in a land view room that wasn't so big but it was very welcoming and comfortable. Hotel's design isn't tipically turkish so I think that's a plus for foreigners :) I will recommend this hotel to my friends and I hope I will be back here in the summer!

Stayed January 2014, traveled with friends
Helpful?
2 Thank Erinç B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Yönetici at Kaya Palazzo Golf Resort, responded to this review, May 5, 2016
Dear Erinç B,

Thank you for visiting our hotel and for taking the time to share your holiday experience here on Tripadvisor.
It was our pleasure to welcome at Kaya Palazzo Belek. We would be happy to have you as our guest again.

Best regards,

Guest Relations
Kaya Palazzo Belek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 18, 2014

I stayed here with my parents (I'm 20) in August 2013 and in the run up we were all very worried because the reviews were very up and down and there was question as to whether the building work was finished. The hotel is beautiful, the staff are really friendly and eager to help despite the fact that many of them do not speak fluent English. I can't say much for the value because my dad paid and we were upgraded because due to a miscommunication between the hotel and Thomson holidays we were assigned the standard room that didn't actually exist.
While it is fair to say the hotel had a few teething problems it was clear to see that they were quick to find solutions.
Of course there were some minor issues while we were there, the air con in the dining room was too high, it was freezing in there, a temperature you wouldn't think was possible with the highs outside. They also didn't really seem to have enough staff at the time so some things took a while to be cleaned but they seemed so quick to iron out the kinks I'm sure this wouldn't still be a problem.
The food was great. Dad didn't much like the oriental restaurant but the fish, steak and Lebanese restaurants were wonderful. There was a party on the pier that was good fun but the night club is sort of as fun as you make it really. It was almost always dead when I went in (maybe 3 times while I was there) but as there are guests from so many countries you sort of make friends with anyone who speaks your language so going to the night club with your new found friends/acquaintances can be fun.
Thomson excursions were also brilliant. As a Classics student I enjoyed the Perge and Aspendos trip but we also did the trip to Antalya and the Turkish Baths and we all really enjoyed them.
Overall it really was a fantastic holiday, despite my reservations about going on holiday with my parents without my sister for the first time I had a wonderful time in a beautiful country and a fabulous resort.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank NaomiJoy93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Yönetici at Kaya Palazzo Golf Resort, responded to this review, May 5, 2016
Dear NaomiJoy93,

Thank you for visiting our hotel and for taking the time to share your holiday experience here on Tripadvisor.
It was our pleasure to welcome at Kaya Palazzo Belek. We would be happy to have you as our guest again.

Best regards,

Guest Relations
Kaya Palazzo Belek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antalya, Turkey
1 review
Reviewed January 16, 2014

If you want to be happy,you should come this otel because this otel perfect for service,sauna,spa and and anddd its so important sooo beatifull breakfast,lunc and dinner ...
Thats sentences really real idea ..
Just beleive it. :)))

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Umit O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this review, July 4, 2014
Dear Umit,

We would like to thank you for your feedback regarding our hotel. We are so pleased to hear that you were treated with a high service throughout the entirety of your stay.
It was a real pleasure to host you. We are looking forward to welcome you very soon.



Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kaya Palazzo Golf Resort

Property: Kaya Palazzo Golf Resort
Address: Uc Kum Tepesi Mevkii, Belek 07525, Turkey (Formerly Hotel Riu Kaya Palazzo)
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Belek
#10 Spa Hotel in Belek
#12 Luxury Hotel in Belek
#12 On the Beach Hotel in Belek
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kaya Palazzo Golf Resort 5*
Number of rooms: 645
Official Description (provided by the hotel):
Kaya Palazzo Belek Hotel, a Kaya Hotels & Resorts signature, introduces you to the quality, comfort and luxury. At Kaya Palazzo, which is comprised of luxurious and comfortable rooms, suites and villas, you may prefer family rooms with double bathrooms, choose one of the suites or terrace rooms with pools, or declare your freedom in the ultra-personalized suites and villas. The interiors of these options are filled of unique features which will make you to feel special. Besides the open buffet restaurant, where you can taste the extraordinary flavours of the international cuisines, at your service are a la carte restaurants offering Lebanese, Asian, Italian, Fish and Steak options. Kaya Palazzo Belek presents the world famous cuisines and is ambitious about the food and beverage. The Snack restaurant suitable both for the Turkish and international, Patisserie with the pleasure of wide range of cake and ice cream, 24 hours room service, bars with various concepts and snack alternatives, it rejoices you even more. Non-stop entertainment that extends from day to night. Exclusive shows that will appeal to your refined taste, special night and parties, live music and cultural activities and tents of joyful details will be waiting you at Kaya Palazzo Belek. Ministones Kids Club that is designed as a unique paradise for kids, awaits the princes and princesses with games, activities, parties and the adventure Aqua Park with 4 water slides. Surrounded by white sand, our heated sea water VIP pool offers an exclusive service to have a unique beach experience in all season. Providing service in a 3.500 m² area, the Spa Center has an international structure, blending the Far Eastern, Turkish, Finnish and Russian themes through its modern architecture. İndoor swimming pool and sauna, steam and snow rooms are at your service for relaxation with their stylish and comfortable designs. For those who want to keep fit our fitness club, as well as professional tennis courts and football fields which meet the international standards. In the championship Kaya Palazzo Golf Club course with 18 holes you are going to live the pleasure of professional golf in the unique nature of the Mediterranean. Palazzo Convention Centre, consisting of 6.800 m² area in total, hosts in a style suitable for your glorious meetings, where the privilege of goods and services could be distinguished easily. ... more   less 
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Also Known As:
Kaya Palazzo Golf Resort Belek, Turkey - Antalya Province

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