Our first time in a Riu hotel and everyone we spoke to said we would be blown away and will want riu again and again afterwards.... But unfortunately the palazzo didn't leave us thinking that.
Having said that, when you walk through the lobby door and they hand you a glass of champagne you do feel like you have arrived somewhere special, if only that attention was given for the whole week! We had booked a garden view expecting it just to be in the hotel overlooking the garden but before we left we heard about the garden rooms and tried to upgrade but couldn't justify paying an extra £850. But when we got there they had upgraded us anyway to a standard room in the hotel overlooking the golf course. When we saw the garden buildings in the daylight we were so relieved we had been jammy enough to be moved... I think I would have cried if I was put over there.
Our room was small but nicely decorated ( having seen the suites I would recommend booking those instead). It had two single beds pushed together with a fold down bed for our 7yr old. The balcony was small but we didn't use it anyway. The bathroom had separate bath and shower and even a phone next to the loo! The mini bar was not restocked as promised but you couldn't drink everything in it every day anyway there is plenty to keep you going! It was just nice to have it if you needed it. We had a problem with where our room was situated above the nightclub! After three nights the boom boom boom of the music between 12 and 3am was too much to take so we asked to be moved which we were, even though it was the next day. We were moved along the corridor to a disability room BUT the water didn't come out of the sink, the safety deposit box didn't work and there was no bed for our child. After four hours of ringing down to reception, going up and down to the reception we got it sorted and got on with our holidays.
The best bit about the hotel for us was the stunning decor especially the patisserie our favourite room. Imagine going into thorntons and just helping yourself to whatever you wanted. It was a cool place to sit and indulge, it was here that the service was the best in the hotel... Fab!
The pool area was stunning, we preferred to sit away from the entertainment and slides and had to be up at 7 am to get some beds in our favourite spot. The pools were clean and had shallow parts for the little ones. I joined in the aqua aerobics and aqua gymstix which were quite good and allowed me to have extra cakes in the patisserie !! We liked the waiters on roller skates but they struggled to understand or remember our orders. The water slides are awesome and a nice extra to have.
The main buffet restaurant was lovely cool place to be or you could sit outside, (with the smokers!) we really enjoyed the food everything was well presented and they tried to make it different like with Chinese, fish, Turkish nights. We tried to book ala carte but we left it too late so book as soon as you get there. Unfortunately the staff in the buffet we understaffed and the poor things were like headless chickens running around serving drinks, clearing tables etc. they could do with a manager leading and organising them. Breakfast was fine just about everything you want. You could have lunch here too but we recommend the pool bar where you can choose from a menu burgers, pizzas wraps etc.
Because it was only four weeks old there were some things were not quite finished off but these things can not ruin your holiday! The sun shone everyday, it was relaxing and fun! Like other reviews I think after a year and the little niggles are sorted this hotel will deserve its five star rating!
- Official Description (provided by the hotel):
- Kaya Palazzo Belek Hotel, a Kaya Hotels & Resorts signature, introduces you to the quality, comfort and luxury. At Kaya Palazzo, which is comprised of luxurious and comfortable rooms, suites and villas, you may prefer family rooms with double bathrooms, choose one of the suites or terrace rooms with pools, or declare your freedom in the ultra-personalized suites and villas. The interiors of these options are filled of unique features which will make you to feel special. Besides the open buffet restaurant, where you can taste the extraordinary flavours of the international cuisines, at your service are a la carte restaurants offering Lebanese, Asian, Italian, Fish and Steak options. Kaya Palazzo Belek presents the world famous cuisines and is ambitious about the food and beverage. The Snack restaurant suitable both for the Turkish and international, Patisserie with the pleasure of wide range of cake and ice cream, 24 hours room service, bars with various concepts and snack alternatives, it rejoices you even more. Non-stop entertainment that extends from day to night. Exclusive shows that will appeal to your refined taste, special night and parties, live music and cultural activities and tents of joyful details will be waiting you at Kaya Palazzo Belek. Ministones Kids Club that is designed as a unique paradise for kids, awaits the princes and princesses with games, activities, parties and the adventure Aqua Park with 4 water slides. Surrounded by white sand, our heated sea water VIP pool offers an exclusive service to have a unique beach experience in all season. Providing service in a 3.500 m² area, the Spa Center has an international structure, blending the Far Eastern, Turkish, Finnish and Russian themes through its modern architecture. İndoor swimming pool and sauna, steam and snow rooms are at your service for relaxation with their stylish and comfortable designs. For those who want to keep fit our fitness club, as well as professional tennis courts and football fields which meet the international standards. In the championship Kaya Palazzo Golf Club course with 18 holes you are going to live the pleasure of professional golf in the unique nature of the Mediterranean. Palazzo Convention Centre, consisting of 6.800 m² area in total, hosts in a style suitable for your glorious meetings, where the privilege of goods and services could be distinguished easily. ... more less
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- Also Known As:
- Kaya Palazzo Golf Resort Belek, Turkey - Antalya Province