The Hotel itself was lovely, we had a swim up room as we were advised upon telephone booking that this was a good option for me as I am currently a wheelchair user and swim up rooms are on the ground floor, when I questioned the wooden steps in the brochure picture I was informed by an advisor from First Choice that the steps were for the 1st floor rooms. When I then arrived at the Hotel I was horrified to find that I was faced with 12 steps to get DOWN to the room, none of this was shown in the brochure or mentioned, The only mention of steps in the brochure is regarding the pool nothing at all about entrance to the the rooms. This made for an extremely dangerous and distressing situation for me, the rep was next to useless, upon returning home my response letter from First Choice/Thomson was to state that I should have done some background research before booking? I had in fact questioned with the booking advisor my situation regarding being a wheelchair user and my inability to do steps But their comments do make you question why have a travel advisor to help with your booking? I asked to be downgraded to the main Hotel building but was informed that the Hotel would be breaking it's contract as I had paid for a swim up room? I also requested special assistance as it is advertised in the brochure, this was only given at Manchester airport, I had to struggle the whole time in Turkey, the response letter stated that as this service is free it is not guaranteed? I would of been more than happy to pay for it. So please be aware that the information given is extremely hit and miss, there doesn't appear to be any training given to staff at First Choice regarding disability requirements for guests.
The Hotel itself has good disabled facilities ramps etc,The buffet is difficult to manage as the staff weren't very forthcoming with helping to carry things so it meant that myself & my partner ate at different times as by the time he got my food then went back to get his own mine was cold, I was unsure of the fact that it was all inclusive yet we had to pay for every a la carte?
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- Also Known As:
- Cornelia De Luxe Hotel Belek
- Cornelia De Luxe Belek
- Cornelia Belek
- Cornelia Hotel Belek
- Cornelia De Luxe Resort Belek, Turkey - Antalya Province