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“Almost Fantastic”

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Maxx Royal Belek Golf Resort
Ranked #1 of 88 Hotels in Belek
Certificate of Excellence
London, UK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Almost Fantastic”
4 of 5 bubbles Reviewed June 25, 2012

My wife and I stayed here in mid-April, we thought the hotel looked absolutely amazing, the decor and general feel of the place is definitely 5 star. These are the good and bad bits:

Good
Rooms are lovely and spacious with large balconies.
Food at the buffet restaurant was very good, best I've seen at a buffet style place.
Afternoon tea and cakes at the patiserrie.
Entertainment staff extremely friendly, but not too intrusive.
Bar staff in general were very good.
Lunch was available at several restaurants, so you didn't have to go to the buffet.
Ice Cream, everywhere, in the hotel, round by the pool, it was fantastic.

Bad
Reception staff were awful, had no concept of customer service.
The "A la Carte" restaurants in the evening were only ok, they were serving no better food than the buffet, and the staff in the "A la Carte's" were generally pretty miserable.

The last two things really annoyed me and I wrote on their comments card when I left, which they have not responded to.

The head of the room cleaning team was extremely rude at one point during our stay, pushing in front of my fairly obviously pregnant wife to get into a lift before us. We had been waiting a few minutes for the lift, only for her to appear out of nowhere and jump in it before us, then try and select a floor to go up when we had been waiting to go down. No apology, she got out of the lift when it wasn't going up and mumbled something about the lifts being poor.

Second moan, we had booked a Roof Suite, when we arrived we were shown immediately to a regular suite on the 2nd floor. I questioned the young lady that she'd taken us to the wrong room, to which she replied "this is an upgrade to the room you booked". As we'd booked the Roof Suite we asked to see it before we make a decision on which to choose, she told us the roof suites were fully booked and that this was a better, more expensive room. We later found out that the roof suites weren't fully booked, but having work done to replace the safety rail. Now, I'm all for getting free upgrades, but why didn't they just tell the truth in the first place?

Well, that's it, some really good pieces, just a few bits that soured it a little.

  • Stayed April 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank CountyGround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,834 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (285)
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English first
Belgrade
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 25, 2012

We stayed in Maxx Royal terrace family suite for 10 days in June. Room is more than comfortable, plenty of space, cool, large beds, 40’ TV LCD with USB port from which you can run your own divx cartoons (pretty useful when you have a small child).
There is a pillow menu which lets you choose between 5 different pillow types, but, as someone else remarked – what is the use when you need to call 3-4 times, as they do not understand English language, and bring you wrong pillows. This goes for any call when you need to communicate something in plain English – operator will transfer you 3-4 times to some other person, that other person to someone else, and finally when the guy who ‘’speaks English’’ listens to you, he/she will definitely do something completely opposite from your request.
However, this is a bad thing if you are a person who tries to communicate in English. But, 95% of guests in Maxx Royal are Russians – why would staff bother with English? Meal names are written in Turkish, Russian and in English. 95% of hotel income come from Russia – that is the main reason why no one bothers with English. Animation is in Russian, all staff speak perfect Russian, there is number of Russian channels on TV.
There is a problem with English reviewers who insist on English, as like the English language is ESPERANTO, universal language for communication in the world! Unfortunately, that is NOT correct, and you cannot blame the people for not understanding your mother tongue PERFECTLY. That is just one form of discrimination. Majority of reviews here are in English, and people who write reviews here are minority in the hotel. Mine honest opinion is that this is the main reason why Maxx royal underscores on Trip advisor (#17 in Belek).
More about hotel: simply remarkable interior, walls, ceilings, floors, bars, elevators, architecture, botanic, pools, cinemas, maxxi land... This is THE BEST hotel in this area, and this is what you partly pay for in high price.
Maxxi land is children entertainment centre where plenty of fun starts each day: play rooms for different ages, kids restaurants, 2 cinemas, outside play area with slides, mini disco... This is just something that will help you a lot.
Main restaurant Unlimited is very well organized, there is variety of main meals during dinner time. There are 2 quite similar ‘cooking stations’, but basically they differ as one is organized with kebab/giros machine and Chinese wok meals, and the other is grill/pasta station. As soon as you enter main restaurant (pass the blue Christmas tree) each night there is different setting: turkey, chicken, lamb, sushi, veal ribs, veal variations, duck. Other grilled things are quite similar every night: chicken wings/legs, Turkish burgers, meat balls, turkey escallops, beef steaks, fish... Lots of all kind of salads, bakery, cheese etc.
Hotel animation and shows are adorable, Circa bar is packed around 9pm, do not miss any show, as each and every take hotel animation to a completely new level of entertainment.
Aqua park is great for kids, lots of different slides, different pools, for all ages and tastes, two different bars with snacks and drinks.
Overall impression is that we had a great time in this hotel, would definitely come back. The only thing that can bother is English language misunderstandings, but – what a hack, its not my mother tongue, and its not that hard to communicate with staff like people here are presenting it. One can get impression like when you come to Maxx Royal that you checked in at some tribal island where you need to write symbols in the sand to get locals to understand you – and that is simply NOT true. I say go for Maxx royal, you will love it.

Room Tip: Family terrace suite on the pool level are the best. Suites on the 1st and 2nd floor have jacuzzi on...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank alupen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 22, 2012

We stayed in a Terrace Famiy Suite(2 adults-3 Children-aged 7,4 and 18 mth) for 2 weeks. The room had 2 large bedrooms, one room with double bed and french doors opening up on to the lovely large pool with 2 sun loungers(we were ground floor, perfect if you have young children) with a cot and large bathroom with shower. The 2nd room had twin beds, large bathroom with shower and a terrace. Beds were very comfy and had plasma tvs with dvd players in each room.
Theres a varity of pools to chose from, each have a sun covered kids pool with slides next to it and all pools are kept really clean and at a nice temperature, not to cold but refreshing!
Beach was lovely, again kept very clean and nice clear sea water.
Plenty of sun beds at either the beach or pool but never felt crowded where ever we were even though the hotel is massive!
This truely is an all inclusive hotel, every bar(which there are many)have a huge selection of drink, the buffet restaurant has great food and the 4/5 a la carte restaurants which you have to book a day or so in advance served lovely food aswel(there is a 15euro charge for adults at the a la carte restaurants and certain wines they charge for) we had the free house wine which was fine!
On the whole the hotel was emaculate, very well kept and staff very friendly, there was plenty for the kids to do, the kids club looked great but our children stayed with us everyday, i think mainly because most of the children were foriegn and that put them off.
If your a fussy traveller you may not like the fact that alot of the staff dont speak english(Quite alot of reviews i have read compain about bad staff) but we found all staff freindly even if the language barrier was a problem at times-The russian families were generally rude but thats not the hotels fault.
Would definatley go back i the near future and need to give the waterpark a special mention, my 7 and 4 year old absolutely loved it(even my 18mth old went on alot of the slower shoots) it has a bar and restaurant with nice lunch food, great pizzas, right beside the kids pool so you can relax and keep a close eye on the kids at the same time. Very relaxed atmosphere and surprisingly not to busy in the afternoon!!

Room Tip: We stayed in the building across from main hotel, perfect if you have kids, not as busy, plenty of o...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank tsmudger80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed June 18, 2012

We spent 7 days in this hotel. Last 2 years we went to Susesi. We tried a variety of services and come to the conclusion that this is not a 5 star hotel. We are not the kind of people which are difficult or hard to please, but services in Maxx Royal are below the expected value.

We ordered roof suite with sea view and jacuzzi on balcony. Upon arrival, we were shown a normal sea view room, without jacuzzi and no explanation. After our remark, they brought us to a roof suite view with 2 separate beds, stating this was the only other option they had. Eventually we settled for the normal room on the first floor.

Room service was prompt and correct, although very limited choice of food.

Guest relations: ordered extra pillows, 5 hours later we had to call again and received the wrong pillows. You can choose out of 5 types of pillows, which is useless if you have to call multiple times and end up bringing the wrong ones.

Main restaurant: sections with cheese, main dish, salad bar and vegetables, bread and deserts. Although food is excellent, choice in main dishes is limited and only very small variation. After 2 days you will end up eating the same main dish.
Service in main restaurant was ok, because we tipped the waiter the first day with 5 euro, next day he took extra care of us. We gladly tipped him every evening for a good service. We have the impression that without tip, sevice would be poor like in the other restaurants/bars.

Bars: prepare to call a waiter to your table after waiting 10 minutes, nobody will show up by himself. When you order in perfect english, be sure he will show up 15 minutes later with the wrong drinks or part of your order. This is not a one time experience but happened every single time. From 20 occasions, only once they brought us the correct drinks in under 5 minutes . One evening I ended up with 2 mojitos after asking 3 different waiters and waiting 30 minutes.

A la carte restaurants: reservation was ok, although first they stated it was not for children, later they corrected this and helped me perfectly. Libanese restaurant and chinese a la carte, without music, dirty windows at terrace and poor service, same misunderstandings when ordering and repeating your orders over and over or settle with wrong drinks. Steak restaurant: waiter didnt understand a lot of English, ignored our table. We stayed more then 30 minutes with 5 dirty plates which we put aside ourselves. We ordered french Wine (extra cost) and had to fill our glasses ourselves as our waiter was not attentive at all.

Aquapark: slides and children pool, 1 bar and bistro at other side of Hotel. Infrastructure for children is very ok. Lifeguards enough and attent. However the bistro and bar staff: same remark. They dont understand what you order, and you end up repeating and being frustrated. We went here almost every day. One day when a manager came in inspection, staff was friendly, they suddenly all started to clean the floor and orden the pool chairs, however as soon as he left, all returned back to normal.

Reception/Lobby: to arrive at Golf or Aqua park, they provide a shuttle (golf buggy), as it is located at the north side and quite distant. We used this multiple times, however, you have to be lucky to find someone giving you attention outside at the entrance, even more lucky if shuttle is appearing under 15 minutes.
Guests with more expensive suites are given a golf buggy for transportation. We almost got driven over 2 times and they let children drive with it. Be carefull !

Conclusion: great infrastructure and great location. All services you can wish for are present, but very poor service. Its frustrating to notice that other Hotels in Belek are giving 10 times better service. This being one of the most expensive hotels in Belek, is absolutely not giving value for money. Next year we will go back to Susesi, where we had a vacation, not an expensive frustrating experience with badly trained and supervised staff. Avoid this hotel!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
21 Thank Vercruyssen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 18, 2012

Great hotel - Friendly and helpful staff. Accommodation couldn't be beaten in our view. The room was actually twice the width of the regular standard hotel double room.

Food in the restaurant was the typical turkish/ european 'buffet' style. We found there was ample choices every evening (we stayed 14 nights) with a lot of barbequed fish and meats.

There are a lot of places to sunbathe and you could eat almost 24 hours per day! We have previously stayed in the Xanadu hotel (also in Belek) but would prefer the Maxx next time.

Our only issue (we are a couple without children) was the noise created by the young children (usually russian: I'm afraid to sound racist here, but the clientle seemed 90% russian) - children were allowed to run around the hotel 'open areas) even as late as 11 o'clock at night!

This is no fault of the hotel of course, but there seemed to be little way to find a 'quiet area' at all. Although the hotel does advertise '16+ Adult' dining expriences, we found little evidence of this. In fact one family were encouraged to take a table in the (very) small '16+ dining area' by the waitering staff!

Having said the above, we still found the hotel a very comfortable and enjoyable experience, and would consider it if we return to Belek in the future.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SilverSurferUK58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed June 16, 2012

This place is new, and many earlier reviewers used this as a possible excuse for teething problems. The staff in this hotel have not been trained in customer experience, and are not willing to enhance your stay in any way. They are rude, and will not listen even if there are genuine problems, and management are no better. Mediocre hotel, the only thing that impresses is the lavish new surroundings. What good are the aesthetics if the staff are not trained to 5 star standards. Please take heed, as I'm not one to write reviews normally! I felt I had to.

Room Tip: All the rooms are v similar so don't fall into this trap. Even better don't go to this place...
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Danny I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilnius, Lithuania
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed June 11, 2012

A very nice hotel starting with the area, beach, rooms (very nice and spacious), kids club.

The food could be better, day by day day they serve quite the same, but that's usually the same in many hotels in Turkey. The choice could be wider. But there is a nice hall for children in the main restaurant. They have small tables, and children can serve themselves. Good service in the restaurants. Paris cafe, serving delights is very nice. You can have a drink with some desert at all times, they serve different chocolates and other delights which adds value to the hotel.

There were some inconveniences during the evening shows. When the weather was bad, they would have them inside, in the night club which is rather small for a big number of people, and it was impossible to find a free place to have a seat.

One more inconvenience I have experience was vibration, I felt when lying in bed. As far as I understand that was because of the sound system in the night club.

In general, a nice hotel but the price could be a bit lower.

  • Stayed October 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
5 Thank vaidilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maxx Royal Belek Golf Resort

Property: Maxx Royal Belek Golf Resort
Address: Iskele Mevkii, Belek, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Belek
#1 Spa Hotel in Belek
#1 Luxury Hotel in Belek
#1 On the Beach Hotel in Belek
#2 Family Hotel in Belek
#2 Business Hotel in Belek
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Maxx Royal Belek Golf Resort 5*
Number of rooms: 512
Official Description (provided by the hotel):
At Maxx Royal Belek Golf Resort you can have a holiday with a new perspective of luxury, a meditative journey of tranquility and a pampering feel with a refined selection of gastronomic experience. Set on an area of 1.040,000 m² surrounded by Antalya's unique natural beauty, Maxx Royal Belek Golf Resort, which is also a Ultra All Inclusive Hotel, offers a world of elegance located 1 km to Belek, 45 km to Antalya city centre and 35 km to Antalya Airport. Maxx Royal Belek Golf Resort offers its guests entertainment to the max. 14 bars and clubs each with a unique design together with a variety of performances and entertainment options will make your fun packed days at Maxx Royal unforgettable. With its Dinoland, amazing Aquapark with different water slides and smiling babys concept you can have a unforgetable holiday with your children. ... more   less 
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Also Known As:
Maxx Royal Belek Golf And Spa
Maxx Royal Belek Golf Hotel Belek
Maxx Royal Belek Golf Resort Turkey - Antalya Province

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