My wife and I stayed here in mid-April, we thought the hotel looked absolutely amazing, the decor and general feel of the place is definitely 5 star. These are the good and bad bits:
Rooms are lovely and spacious with large balconies.
Food at the buffet restaurant was very good, best I've seen at a buffet style place.
Afternoon tea and cakes at the patiserrie.
Entertainment staff extremely friendly, but not too intrusive.
Bar staff in general were very good.
Lunch was available at several restaurants, so you didn't have to go to the buffet.
Ice Cream, everywhere, in the hotel, round by the pool, it was fantastic.
Reception staff were awful, had no concept of customer service.
The "A la Carte" restaurants in the evening were only ok, they were serving no better food than the buffet, and the staff in the "A la Carte's" were generally pretty miserable.
The last two things really annoyed me and I wrote on their comments card when I left, which they have not responded to.
The head of the room cleaning team was extremely rude at one point during our stay, pushing in front of my fairly obviously pregnant wife to get into a lift before us. We had been waiting a few minutes for the lift, only for her to appear out of nowhere and jump in it before us, then try and select a floor to go up when we had been waiting to go down. No apology, she got out of the lift when it wasn't going up and mumbled something about the lifts being poor.
Second moan, we had booked a Roof Suite, when we arrived we were shown immediately to a regular suite on the 2nd floor. I questioned the young lady that she'd taken us to the wrong room, to which she replied "this is an upgrade to the room you booked". As we'd booked the Roof Suite we asked to see it before we make a decision on which to choose, she told us the roof suites were fully booked and that this was a better, more expensive room. We later found out that the roof suites weren't fully booked, but having work done to replace the safety rail. Now, I'm all for getting free upgrades, but why didn't they just tell the truth in the first place?
Well, that's it, some really good pieces, just a few bits that soured it a little.
- Official Description (provided by the hotel):
- At Maxx Royal Belek Golf Resort you can have a holiday with a new perspective of luxury, a meditative journey of tranquility and a pampering feel with a refined selection of gastronomic experience. Set on an area of 1.040,000 m² surrounded by Antalya's unique natural beauty, Maxx Royal Belek Golf Resort, which is also a Ultra All Inclusive Hotel, offers a world of elegance located 1 km to Belek, 45 km to Antalya city centre and 35 km to Antalya Airport. Maxx Royal Belek Golf Resort offers its guests entertainment to the max. 14 bars and clubs each with a unique design together with a variety of performances and entertainment options will make your fun packed days at Maxx Royal unforgettable. With its Dinoland, amazing Aquapark with different water slides and smiling babys concept you can have a unforgetable holiday with your children. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Priceline, TripOnline SA, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Maxx Royal Belek Golf Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Maxx Royal Belek Golf And Spa
- Maxx Royal Belek Golf Hotel Belek
- Maxx Royal Belek Golf Resort Turkey - Antalya Province