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“everything was good but..”

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Cornelia Diamond Golf Resort & Spa
Ranked #21 of 88 Hotels in Belek
Certificate of Excellence
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“everything was good but..”
Reviewed January 2, 2013

This year we wanted a change and me and my wife decided to spend our New Year holiday in this hotel with our little boy.Prior to our arrival, we phoned the hotel and asked for a baby sitter for the New Year Eve Gala dinner. On the phone, they confirmed the availability and they even let us know about the hourly rates.

Despite the confirmation, surprisingly, at the hotel, we were told that they did not have adequate number of certifed nannies available, so we either agree a person from the housekeeping to babysit our little boy (we were also asked to sign a decleration that we take the full responsibility) or alternatively have our baby sleep with all the other babies in a room together with some few nannies made available to attend them, this was a big shock to us and changed all our plans.

Last day, at lunch, we experienced a very unpleasant incident in which the attitude of the hotel administration was not a professional one and did not look right at all.

In the middle of the buffet area, we spotted a person yelling at the restaurant staff and pointing at a hotel guest who was in to the restaurant area with a plate in his hand browsing the food stations. The staff immediately aimed at the guest and asked him to leave the restaurant, since he was dressed with a rob.Later, we learned that they guy yelling at the staff was the General Manager of the hotel and the guy he pointed at was a hotel guest coming out of the hotel SPA and just wanted to get some food to his room.

No matter what the hotel regulations are, a guest should never be treated like that, even by the General Manager of the hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank ergun e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (489)
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English first
Vienna, Austria
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 2, 2013

Hotel is 5star and requires some service touches. We were there over the xmas period. prior to xmas the service was easy, not many people and staff attended to your request. however between xmas and the new year, the hotel filled and service was quiet slow. Tables not prepared in time for client to sit, drink Service was slow. nevertheless staff attended to your request the best possible way - the effort was there. It is clean and has all the nessessary requirements available. Large food selection, but quality a little low and missing in taste. But if you want some simple fun entertainment this hotel provides an intimate and welcoming environment, which many bigger famous hotels in Belek lack. We would return just for this option as it gives something back to the client and makes one feel that you are welcomed there.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Daniela_Anna2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 19, 2012

We stayed at Cornelia in the summer of 2011, as a family of 4. We were lucky to stay in one of the family lake rooms. The rooms were the best we stayed in yet: clean, spacious, with the extra of an almost private swimming pool. Our kids had a tone of fun swimming in the pool, jumping off the deck … Just great!
The main restaurant was OK, crowded at times, but the waiters were fast at cleaning tables at “rush hours”. The food was good, and the fish night was really nice. We went for two a la carte restaurants, both very good, food and service.

Water park, pools and beach are good, clean and not crowded at all. All day ice cream, heaven for the kids. The pool bar well placed, and well stocked.
The only suggestion … minidisco would be better ourdoors.

We would love to go back.

  • Stayed July 2012, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
3 Thank C L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 12, 2012

I have to stay that i didn't like it that much...

The people were so stupid, and i don't mean the people that were working there. The tourists i mean( long story )

the first time we entered we got some papers to sign and there was this lady coming to us with orange juice, and when we were all signing the papers she came and dropped the juice on the paper, broke the glass, and never came back to clean. After words the man in the reception came to clean the mess.

Anyways, the rest of the day was ok, the night show was perfect. But after the first day the shows were AWFUL. they were just people dancing. Nothing entertaining. I have to say that the golf was impressing. The playground for kids was sooo poor.

Another thing i would say that our card wasn't working everyday like 3/7 days the card wasn't working and we had to go all the way to the reception. Which was a really long way.

there was afterwards a night called " The white night " it was a house music, and dupstep disco party. And the sofas were white. All of the sofas were wet. Maybe because of the humidity... What they did was to put towels on the sofas, after a while they cancelled the night.

The food was ok, and the spa too. But in the last day i have lost my eyeglasses in the pool (My sister threw them) and went to the pool cleaner and told him if he found something and he said. Does it look like im god and i can find your eyeglasses. Afterwords we left to the reception and told them and they say it's not our problem. Really?

I wouldn't recommend this hotel.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
2 Thank TROLLOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antalya, Turkey
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 11, 2012

Cornelia Diamond Golf Resort & Spa for me 5 stars not enough. from beggining till end of your holiday magnificent service.
for me most of the the 5 stars hotel's rooms are same.for a decoration of course different but when i holiday mostly i use room for sleep.but my room was alwas clean.
as a location Cornelia in the Belek area of Antalya. its advantage about having a golf course (FALDO) so your room be sea view or golf course view so both of that are good choice green or blue.For me Cornelia's food is the best one in Antalya. Great chef and great taste.from morning till midnight all drink and food magnificent. as a couple or with friends , great choice for holiday but i not offer you with family with children.

Room Tip: west side rooms be much quite i think
See more room tips
  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Arman D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
164 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed December 9, 2012

It is the second time we go in this hotel, the 1st time was in September and everything was ok, the only thing that was missing was Pastis.

Staying there starting the 15 November 2012 for three weeks, we had quite a lot of problems. It is a pity !
The Hotel :
- 28 ° celsius in the sea view room ! I was told : sorry sir no air cond after the 1st of November you get only heating from 23° to 28°. It was quite difficult to be moved on the north side but after hours of discussion they did it.
- When we arrived we had only 3 "a la carte" restaurant opened instead of 8, after one week only one "a la carte" restaurant is open at a time.
- One day it was hell there was 3 groups in the "a la carte" restaurant where we had diner, it was so noisy that we did not enjoy at all our meal and we left not eating the desert.
- On there web side it is said : two heated swimming pool, one outdoor, one indoor ; there is no outdoor swimming pools heated in November.
- Last time there was a great show every evening, in November you have just a band an a Bingo night
- There is still no Pastis, but we where very happy that they replace Turkish Champagne with a French Crémant d'Alsace.
- It is VERY difficult to have this Crémant at the right temperature ; always too hot !!!!!!!!!!.


Golf on the Nick Faldo course :
- In our package we had 3 rounds of golf per week included on the Nick Faldo.
- It is very difficult to book a tee time on the Nick Faldo course, you better reserve them at least a months in advance.
- On two of our nine tee times they could offer only a tee time of 9 holes at 8 am in the morning another 9 holes at 2:30 PM, I HAVE NEVER SEEN THIS
- Because of the 3x9 holes, you can tee off before 8h20 or after 11h/11h30, so you are obliged to wake up at 6 or at 6h30 to catch the 7h30 or the 8h buss to play there Nick Faldo golf course.
- As the fairways of the Nick Faldo course throws most of your balls in the woods and as they do not clean the undergrowth, it is full of prickly bushes, you spend a lot of time trying to find your ball, this is when you find it, you can easily play the 18 holes in 5 hours and a half. One day after 3h30 only on hole 11 we quit.
- They also have a lot of competitions, and the competitions comes first !!!
- if you are not strong demanding extra shuttle to the golf, you may have to wait from a half hour to an hours before tee off

Last evening we went to the teppanyaki restaurant the food was good, the Crémant was at right temperature but it was hell as there was a big group of people laughing and shouting just next door and they is no door to separate the teppanyaki room


It is a pity to have problems in the is kind of hôtel, we had a great stay the 1st time we stayed, but this year I can say WE ARE DISAPPOINTED

Last thing, we use Bilyana to organize our stay :
they do no communicate
they have give us wrong information on the weight of the golf bags allowed.
It is not their fault it is always the fault of the golf course or the Airline company

If I had know in advance that there was so much problems with the Nick Faldo golf course I would not stay in this hotel

In Belek there is plenty choice of golf courses and hotels. Cornelia Diamond is a recently build hotel surfing on his success of the 1st years.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CBHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEWPORT SOUTH WALES
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 25, 2012

We stayed here for a week in October 12 having previously stayed at Rixos premium in May.
This hotel has a different ambiance to the Rixos, smaller, great service, comparable to the Rixos.
The decor is very bright, and all the a la cartes were excellent.So was our room. The only reason that would stop me from returning is the chaotic breakfast in the main restaurant. There are no outside or quiet places to enjoy your start to the day. I would compare it to a busy business or conference Hotel, not at all relaxing. This could easily be remedied by offering alternative breakfast at the lovely pool side restaurant. You can however have a breakfast delivered to your own balcony as part of your a.i package though mostly cold meats and cheese. Breakfast on holiday is my favourite time of day so therefore I would probably not return here as there are so many excellent hotels in Belek to choose from.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank rayfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cornelia Diamond Golf Resort & Spa

Property: Cornelia Diamond Golf Resort & Spa
Address: Iskele Mevkii, Belek 07100, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Belek
#8 Family Hotel in Belek
#9 Top resorts Hotel in Belek
#9 Romantic Hotel in Belek
#19 On the Beach Hotel in Belek
#21 Luxury Hotel in Belek
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Cornelia Diamond Golf Resort & Spa 5*
Number of rooms: 571
Official Description (provided by the hotel):
Cornelia Diamond is a 5 Star luxury Golf & Spa Resort based on 200.000 sqm of land. The Hotel has a wide selection of different types and styles of rooms, villas and suites. The resort boasts a 250 sqm private beach and 8 pools including indoor, aquapark and childrens pool and jacuzzis. With a total of 10 restaurants (8 a la carte) the cuisine ranges from traditional Turkish to Far East and has 10 bars. ... more   less 
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Also Known As:
Cornelia Diamond Golf Resort And Spa
Cornelia Diamond Golf Hotel Belek
Cornelia Diamond Hotel
Cornelia Diamond Resort All Inclusive
Cornelia Diamond Golf Resort & Spa Belek, Turkey - Antalya Province

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