This year we wanted a change and me and my wife decided to spend our New Year holiday in this hotel with our little boy.Prior to our arrival, we phoned the hotel and asked for a baby sitter for the New Year Eve Gala dinner. On the phone, they confirmed the availability and they even let us know about the hourly rates.
Despite the confirmation, surprisingly, at the hotel, we were told that they did not have adequate number of certifed nannies available, so we either agree a person from the housekeeping to babysit our little boy (we were also asked to sign a decleration that we take the full responsibility) or alternatively have our baby sleep with all the other babies in a room together with some few nannies made available to attend them, this was a big shock to us and changed all our plans.
Last day, at lunch, we experienced a very unpleasant incident in which the attitude of the hotel administration was not a professional one and did not look right at all.
In the middle of the buffet area, we spotted a person yelling at the restaurant staff and pointing at a hotel guest who was in to the restaurant area with a plate in his hand browsing the food stations. The staff immediately aimed at the guest and asked him to leave the restaurant, since he was dressed with a rob.Later, we learned that they guy yelling at the staff was the General Manager of the hotel and the guy he pointed at was a hotel guest coming out of the hotel SPA and just wanted to get some food to his room.
No matter what the hotel regulations are, a guest should never be treated like that, even by the General Manager of the hotel.
- Official Description (provided by the hotel):
- Cornelia Diamond is a 5 Star luxury Golf & Spa Resort based on 200.000 sqm of land. The Hotel has a wide selection of different types and styles of rooms, villas and suites. The resort boasts a 250 sqm private beach and 8 pools including indoor, aquapark and childrens pool and jacuzzis. With a total of 10 restaurants (8 a la carte) the cuisine ranges from traditional Turkish to Far East and has 10 bars. ... more less
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- Also Known As:
- Cornelia Diamond Golf Resort And Spa
- Cornelia Diamond Golf Hotel Belek
- Cornelia Diamond Hotel
- Cornelia Diamond Resort All Inclusive
- Cornelia Diamond Golf Resort & Spa Belek, Turkey - Antalya Province