Loved the owner. Easy to work with and very responsive to all my questions. The ambience and scenery was wonderful. It was like being taken to an exotic location.
Sometimes some of the concierge staff was less than courteous. They could have been much nicer and much more considerate especially with the kids. Some were fine and it's a shame to lump them in with the rude ones. A couple times the staff the staff scheduled events but just prior to the event I was informed the event was cancelled.
Security Guards were polite helpful. Also made us feel very safe. I liked a lot