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“Far From the Airport, Dirty Rooms”

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Isabelle Royale Hotel
Ranked #11 of 18 Hotels in Paranaque
Cagayan de Oro, Philippines
Level 4 Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Far From the Airport, Dirty Rooms”
Reviewed June 30, 2012

Definitely not worth the price we paid. The hotel advertised that they were near NAIA airport in the Pasay area, but they in fact far and at first, hard to find. The rooms and bathroom were dirty, and the staff were unprofessional. Its only selling point were the relatively large rooms.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Cami A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel P, Public Relations Manager at Isabelle Royale Hotel, responded to this review, November 7, 2012
We regret to hear about your disappointment. We do not try in any way to mislead our guests.Our hotel is not along the main road to the airport but it's about 30 minutes away from it. And we do our best to assist our guests from this shortfall by giving them printed maps at the front desk to find their way back when they leave the hotel. As for the rooms and bathrooms, 5 out of the 6 most recent reviews sent at TA shows that our rooms are rated average to very good. Please help us identify the room where you stayed and we will do our best to rectify it.

We value your comment but we also need your help in making our services and our hotel a better place to stay. Thank you so much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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156 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
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Basel, Switzerland
Level 5 Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed March 18, 2012

You should only stay here if your flight out is in the wee hours of the morning and not want to take too much time traveling to the airport. The room itself is alright, basic, small bathroom. The TV had quite a variety of channels. We took the cab from here to the Mall of Asia during peak traffic period yet it only cost us 150Pesos, so for the hotel airport drop off service to cost 300 Pesos is daylight robbery as you'd certainly pay just around 50 Pesos from the hotel to the international airport. Just an average overnight stay but it isn't too bad...

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank tree3te
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel P, Manager at Isabelle Royale Hotel, responded to this review, April 24, 2012
Thank you very much for your very kind review. We will definitely look into the hot shower and have our technical crew to fix it ASAP.

We hope that we can serve you again and your family when you come back to Cebu. God bless
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 6, 2012

Stayed her for one night before our flight home from Manila.
Rooms are nice and clean and its location is good since its close to airport. We didnt have breakfast since our flight was very early but they arranged our transport to airport in the middle of the night and they didnt overcharge. (300php)

We went to/from airport late/early in in morning and there was no traffic so our transfer was quick. (20-30 min one way)

All in all a good place to stay if you just need a stopover before an early flight.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzhou, China
Level 6 Contributor
94 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 31, 2012

We chose the hotel based on its location (close to the airport). The taxi drive takes about 20 minutes through some "interesting looking" neighborhoods. It is by no means within a walking distance from the airport since the location is on the opposite side of the airport from the terminal entrance. The hotel is situated within a gated community with a guard. We chose to order take-out on our short overnight stay rather than venture out so I don't have much to say about the surroundings. The family suite was very spacious and nice. I would certainly recommend it for groups of 4-6 people: the price is reasonable and there is air-conditioning. The hotel booked airport transportation for us which worked out nicely. Be sure to check what terminal you're on your way to since they are kilometers apart. This hotel is a good choise when travelling or for an overnight stay. If I was in the city as a tourist, I would probably choose another location though.

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
Thank SusannaSofia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Level 4 Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 29, 2012

Looking at some reviews on here i think we must have caught this "hotel" on a bad couple of nights. cons 1 the area is known as squatters city, 2 empty beer cans under the bed, 3 unhelpfull staff, 4 the noise. i could go on but you get the picture. when we got a taxi from the airport the driver said "are you sure you make the right choise hotel sir". we have stayed in a lot of hotels in the philippines in a lot of different area's but the moonwalk district of paranaque is a totally unsafe place to be walking about. dont make the same mistake as us just trying to save some money as you will spend the extra cash on taxi's anyway.

Room Tip: ask reception if room has been cleaned after last occupants left
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  • Stayed January 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank kennedyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Paranaque hotels

Lancaster, Pennsylvania
Level 5 Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 8, 2012

We arrived in the night and left early morning. The hotel is actually a condo with some hotel rooms. Staff are indifferent to guests. Do not walk around the neighborhood unless you are looking for trouble or ladies of the evening. Good place to stay if you are flying out early morning. The bronze crosses with glow-in-the-dark jesus nailed to each door are a nice touch. They do not sell food or drinks but there is a shop next to the property.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank DarrellFreund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, California
Level 6 Contributor
231 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed November 26, 2011

The hotel is listed as an airport property and the airport is clearly visible from the hotel buy one does not travel as the crow flies and it took 30 minutes each way to get from and to Terminal 3. Nonetheless, it was clean, inexpensive and perfect for a needed overnight perch. It is in an apartment complex and the restaurant is a few buildings away. Not a great location for anything other than a stopover, however. But great for that purpose.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank uskuhlmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Isabelle Royale Hotel

Property: Isabelle Royale Hotel
Address: E. Rodriguez Ave | Moonwalk, Paranaque, Luzon 1709, Philippines (Formerly Isabelle Royale Paranaque)
Location: Philippines > Luzon > Metro Manila > Paranaque
Amenities:
Free Breakfast Free Parking Kitchenette Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 18 Hotels in Paranaque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Isabelle Royale Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Isabelle Royale Hotels wants to provide clean and comfortable rooms that are also easily accessible and affordable. We believe that staying at quality accommodations do not need to be expensive, and that the best of the basics are what smart travellers look for. We envision an affordable and hassle-free travel experience that everyone can enjoy. ... more   less 
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Also Known As:
Isabelle Garden Hotel And Suites
Isabelle Garden Hotel Paranaque
Isabelle Royale Hotel Metro Manila/Paranaque, Philippines

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