I have stayed in this hotel many times since 2008 and until now i've always had a good opinion and a good experience. But i can say that the last stay was really not the best one... All over this august i've booked 9 nights and the check out day i've asked for a free extension stay up to 3pm, but the manager refused it !!! I have spent a lot of money the past five years in there and they don't want to make a little effort with giving me 3h00 extension for free ??? I was so surprise and very angry.
It's an attitude that i really don't understand. I thought they had some considerations for their loyal customers but actualy not at all. It's the best way for losing clients.More