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“"24/7 smiles"”

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Acacia Hotel Manila
Ranked #7 of 9 Hotels in Muntinlupa
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“"24/7 smiles"”
Reviewed December 21, 2013

I sincerely believe the success of this hotel rest entirely with smiling staff. They also have a very nice gesture or sign of respect every time you meet a staff in or out of the hotel. The gesture is not common to Philippines but it is start. We stayed overnight in preparation for a wedding celebration the following day hence unable to fully explore the facility. The only negative comment I can say is the bed. We booked a king sized bed and little disappointed to have a king size bed made up of two smaller beds with a break in the middle which will force you to adjust or angle your body not to fall into the crack in between. Rooms are big enough and the higher the floor the better the view. Lobby is fairly big to accommodate a giant Christmas tree. Meet the staff and they will be ready with a smile, placing their right hand close to their hearts as they greet you, available 24/7..free

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J58Judy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, January 1, 2014
Dear Sir/ Madame,

Happy New Year from Acacia Hotel Manila!

Thank you very much for taking time to submit this lovely review. Our 24/7 smile is our way of showing our guests that we are happy to serve each and every one of them. We are fully committed to please and delight with genuine and passionate service. We are pleased that we were successful in providing you with this kind of experience. However, we would like to apologize for the discomfort you experienced with our beds. We shall look into why you were given this kind of arrangement.

We hope that this inconvenience will not hinder you from returning to Acacia. It would be an honor to welcome you back soon.

Thank you very much.
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766 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
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English first
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 19, 2013

I cannot recommend this hotel enough.
The hotel itself is beautiful and outstanding value for money however it is the staff that give it an edge on the others that we stayed in whilst staying in Manila.
Everybody is so friendly and are never without a smile, nothing is ever too much trouble for them and no matter what time of day it is everyone is so positive. We couldn't stop smiling throughout our stay.
Special thanks to Benjel who served us at breakfast, Ivan who was our room attendant and Janine who escorted us to our room.
The only problem we had with this hotel was that we didn't stay longer.
Thank you to everyone at the Acacia for making our stay so special :)

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicola H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, December 20, 2013
Dear Madame,

Happy Holidays from Acacia Hotel Manila!

Thank you very much for sharing your experience with us. Your kind words about the hotel and most importantly about the staff are truly heartwarming. This truly inspires our team to work even harder to serve guests with 100% genuine Filipino hospitality. We're beyond happy that we were able to put a smile on your face during your whole stay.

It would be an honor to serve you and your family soon. We look forward to that opportunity once more.

Thank you very much.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manila, philippines
Level 5 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 18, 2013

i loved it, the kids loved it, hubby loved it. nice to know that a good hotel exists very near our home. truly a home away from home.

the whole family stayed here for halloween (my daughter's 5th birthday), availed of the kiddie party halloween tickets for our 2 kids and loved every minute of it. the hotel did not scrimp on the food, decors, entertainment and loots! the staff were very attentive and accommodating. from the welcome drinks to check out, acacia did not disappoint.

the room was clean, clutter free, minimalist, truly a 5 star hotel standard. the view was great from our side overlooking filinvest city. the bathroom, although not manila hotel standard was clean and spacious. love the toiletries!

the best thing about it was my daughter thought it was her best birthday ever. hotel employees in fairy tale costumes went to our room to sing "happy birthday" to her (with a lovely big slice of yummy cake of course!).

one major downside though is the kiddie pool which is a bit bigger than my parents' jacuzzi at home, really! i don't know how they are going to fix this problem (for families with kids), but for me this is a major major deterrent :(

we will surely be back. kudos to this hotel and its wonderful people!

Room Tip: get hotel promos, really worth it.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank jeyni13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, December 20, 2013
Dear Madame,

Happy Holidays from Acacia Hotel Manila!

Thank you for choosing Acacia to celebrate your daughter's 5th Birthday. We are very happy to know that she enjoyed her day. It is the hotel's goal to wow each guest even with just a simple surprise birthday song. Likewise, thank you very much for commending our facilities and amenities. We have taken note of your comment about our pool and Management shall discuss what can be done about this in the future.

We look forward to welcoming you back on another special occasion.

Thank you.
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Level 4 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 18, 2013

This place is a true delight, wonderful smiling friendly staff. Nice quieter area out of the crush of Makati. I highly recommend staying here with plenty of good restaurants nearby, easy walking distance to shopping malls with a supermarket right next door. The rooms are spacious and clean, very comfortable beds and the breakfast buffet is one of the best I have been to and I have seen quite a few, the best so far was at Sofitel Fiji. Do stay here.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blitzer26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, December 20, 2013
Dear Sir,

Happy Holidays from Acacia Hotel Manila!

Thank you very much for taking time to post this review. We are very honored that you had a delightful stay in Acacia. The business and commercial area surrounding the hotel is steadily growing so you can expect more establishment to be open on your next visit. We are also very happy that you enjoyed our amenities and most specially breakfast. Our culinary team has been working hard to improve the spread to cater the different preferences of guests.

Thank you very much for recommending Acacia Hotel Manila. We hope that this won't be the last time you visit. We look forward to welcoming you back soon.

Sincerely,
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Paranaque, Philippines
1 review
Reviewed December 17, 2013

great food.. very clean rooms with high speed internet.. staff is very accommodating.. a hotel i would highly recommend.. definitely one of the best hotels south of the metro.. walking distance from malls... right next to a supermarket... plenty of nearby restaurants..

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jay m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, December 17, 2013
Dear Sir/Madame,

Holiday greetings from Acacia Hotel Manila!

Thank you very much for your positive review. The Acacia Hotel Manila team continuously strives to be the best in the area. To be described as "the best hotel south of the metro" by our valued guests is such an honor. It is our privilege to serve and delight our guests with genuine Filipino hospitality.

We do hope that you can visit once more. Again, thank you very much.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 16, 2013

The rooms of the hotel were nice, clean and spacious.The staff were helpful and friendly. Food was ok with enough variety. Location is okay within all sorts of restaurants near by..The entire family loved the hotel..

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paupau245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, December 17, 2013
Dear Sir/Madame,

Happy holidays from Acacia Hotel Manila!

Thank you very much for choosing to stay at Acacia and most importantly for taking time to write this review. It was our privilege to serve you and your family. We are delighted to hear that you enjoyed the service, food, amenities and even the location. The hotel strives for excellence each day.

We look forward to your next visit and for a chance to serve you even better.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
Reviewed December 15, 2013

The staff at the Acacia goes far beyond other hotels in making you feel at home. From the smiling crew at the front desk to the fresh treats every evening, the Acacia is a wonderful place to stay. The beds are high quality and the internet speed very good. The breakfast buffet is competitive with world class five star hotels. Overall outstanding service and quality with great value.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review, December 17, 2013
Dear Sir/Madame,

Merry Christmas from Acacia Hotel Manila!

Thank you very much for your time in submitting this review. We are grateful for your very kind words and comments. Part of the service culture that we practice are always going the extra mile and making our guests feel at home and part of a family. We are very pleased that you genuinely felt this during your stay.

Your comments are an inspiration for the whole team. We look forward to welcoming you back and providing you with that signature Acacia experience.

Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Acacia Hotel Manila

Property: Acacia Hotel Manila
Address: 5400 East Asia Drive cor. Commerce Avenue | Filinvest Corporate City, Alabang, Muntinlupa, Luzon 1781, Philippines (Formerly Acacia Grove Hotel)
Location: Philippines > Luzon > Metro Manila > Muntinlupa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Muntinlupa
#5 Family Hotel in Muntinlupa
#5 Romantic Hotel in Muntinlupa
#7 Luxury Hotel in Muntinlupa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Acacia Hotel Manila 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Acacia Hotel Manila Metro Manila, Philippines - Muntinlupa

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