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“The best hotel, I stayed so far.”

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Acacia Hotel Manila
Ranked #7 of 9 Hotels in Muntinlupa
Certificate of Excellence
Level 4 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The best hotel, I stayed so far.”
Reviewed June 4, 2012

The rooms and facilities are clean. They have competent and helpful staff, the foods are exceptionally great!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alland_aga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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761 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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  • Czech first
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English first
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 27, 2012

This hotel is currently in the process of "Soft opening". Despite this, the service is fantastic.

Check in was a smooth process, the staff were all incredibly friendly.
The room was spotless and everything you could want was included including water, fruit, toiletries, robe and slippers. The USP of this hotel for me however was the bed. The most comfortable bed I have ever slept in. There was also a large LCD TV with a limited range of television channels, perhaps they could consider changing to a provider with a wider range of channels as I did feel the selection was limited.
Daily turndown service was a nice touch, as was the newspaper delivered to my room in the morning, I hadn't requested it so it was refreshing to see that the hotel had anticipated my needs without being prompted.

The food was not quite as good as it could have been, possibly and area for improvement. There was a nightly wine buffet for PHP495 and the staff were incredibly knowledgeable, able to recommend wines and pairing foods. A special mention to my host Abbey in the coffee shop who made my stay an absolute pleasure, she knew the menu inside and out and made me feel very welcome.

The concierge was happy to shuttle me to where I needed to go and the pool area was great.

In summary. The negatives? Possibly need to work on the food menu if I was going to be picky. But the positives outweigh this minor problem. Great value chic 5* experience, not pretentious, polite but approachable staff and a bed that was out of this world!

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gogandmagogplymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCI_32690, Manager at Acacia Hotel Manila, responded to this review, June 5, 2012
Dear Valued Guest,

Warm greetings for Acacia Hotel Manila!

Thank you so much for taking the time to write a review about us, It is really nice to hear that you enjoyed our services and most especially our bed which is truly one of a kind! We are very happy that you felt genuine Filipino hospitality during your stay with us.

I will let Abbey know that she made your stay truly pleasant! We are also delighted to share with you that we have improved the selection of food at Acaci! More delicious food choices were added to the breakfast,lunch and dinner buffet. We hope that you will be able to visit us again to try it out.

Thank you so much once again and hope to see you back here in the near future!

Best Regards,

Acacia Hotel Manila Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 19, 2012

The Acacia is a new hotel, although at times it feels like a renovation. They currently have only 8 of the 15 floors open (May 2012). As such, not all the room amenities are in place. In particular, if you wish to use wired Ethernet, you need a very long cable as the only working plug is located next to the night stand, the farthest away from work desk. When asked why, I was told that they would complete the wiring to the outlet at the desk after all floors are open, which will be early 2013. Other than this annoyance, everything else good. The room is very pleasant, and the location is very good, with an HSBC bank located next to the hotel, and a supermarket a half block away. The food is good, but could be better. This is probably due to the newness of the staff. Over all a very good value for the money.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harold H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCI_32690, Manager at Acacia Hotel Manila, responded to this review, May 21, 2012
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

We would like to thank you for your comments. Rest assured, that we will take note of your comments to make it easier for our guests to use wired Ethernet in our rooms.

Looking forward to welcoming you back here soon!

Best Regards,

Acacia Hotel Manila Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 19, 2012

I am a balikbayan visitor from Reno, NV and recently stayed at Acacia Hotel while visiting relatives at Sta Rosa. Acacia Hotel has excellent accommodations, very cordial and helpful staff that cater to their customers. Kudos to all! Your doing a great job.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rudy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCI_32690, Manager at Acacia Hotel Manila, responded to this review, May 21, 2012
Dear Valued Guest,

We are glad to hear about your wonderful stay with us! Thank you so much for your kind words and we hope to welcome you back here soon!

Best Regards,
Acacia Hotel Manila Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 18, 2012 via mobile

I have been travelling to different countries, stayed in all types of their hotels, but have never experienced the hospitality and ambiance of Acacia hotel Manila - its incomparable.
With the elegance of the hotel, relaxing ambiance, live music at the lobby, spacious rooms and high end amenities, and good choices of food in acaci restaurant, pool area where my family friends have enjoyed and they also have outdoor dining in the 3rd floor.
But the most precious thing you will remember in this hotel aside from the above mentioned is the Filipino hospitality and friendliness. From the moment you checked in until you cheked out, whenever you go inside the hotel you feel the warmth of their personnel - greeting and asking how they can be of service to you.
I am to commend and give my gratitude and appreciation to special people who made our stay memorable - Carlo and Angelie in the FD, the poolside duty guys (forgot their names), Sam and Margarita of the Acaci. And of course thanks to Ms Cindy Malabanan.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Emhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCI_32690, Manager at Acacia Hotel Manila, responded to this review, May 21, 2012
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

We would first like to thank you for sharing the wonderful experience that you had in the hotel. We are truly glad that you were able to experience genuine FIlipino hospitality all through out your stay! Your kind comments will inspire us to continue to give the best service we can to all of our guests.

Rest assured that we will let Carlo, Angelie, Pool side associates, Margarita, Sam and Ms. Cindy Malabanan know of your good comments about them! They will all be very happy to know of your review.

Thank you so much once again and hoping to have you back here in the near future!

Best Regards,

Acacia Hotel Manila Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
Reviewed May 10, 2012

Everytime you go in this hotel they will never fail to exude sophistication in their own ways.. Once you enter the footsteps of the lobby you will be dazzled by the unique interior and the stunning decors. In every angle there is something innovative that will astound you, from the colorful ceiling down to the abstract carpets. The architectural design is one of a kind and something you don't normally see in a 5 star hotels.

The Location is perfectly placed near grocery stores, skyway, malls and hospital. It made travelling so easy and so convenient to just walk around with a good view of the south.

To top it all of,The Service..is undeniably genuine, For a new hotel to be so defined when it comes to considering guests as a priority at all times is superb. They clearly define the hospitable characteristic that has been tagged with the Filipino race. They know who you are and your needs and they are sensitive with every little detail.

Chic and Modern. Truly a Filipino Hotel to be proud of.

If you want a taste of a south you definitely must pick this one.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel101_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCI_32690, Manager at Acacia Hotel Manila, responded to this review, May 21, 2012
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

We would like to thank you for the heartwarming praises about the hotel. We always want our guests to feel genuine Filipino hospitality all through out their stay and we are very glad that we were able to deliver the best service to you.

Rest assured that your kind words will be delivered to the whole team.

Thank you so much once again and we are looking forward to welcoming you back here in the near future!

Best Regards,
Acacia Hotel Manila Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 30, 2012

Nice hotel, spent two days there for a business meeting, food is good, nice room. Room service though is a bit slow but not that bad

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RicksRivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCI_32690, Manager at Acacia Hotel Manila, responded to this review, May 6, 2012
Dear Valued Guest,

Warm greetings from Acacia Hotel Manila!

We would like to thank you for your review about us. Rest assured that we shall take note of your comments and we will improve our services for guests to experience genuine Filipino hospitality.

Hoping to welcome you back here in the near future!

Best Regards,
Acacia Hotel Manila Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Acacia Hotel Manila

Property: Acacia Hotel Manila
Address: 5400 East Asia Drive cor. Commerce Avenue | Filinvest Corporate City, Alabang, Muntinlupa, Luzon 1781, Philippines (Formerly Acacia Grove Hotel)
Location: Philippines > Luzon > Metro Manila > Muntinlupa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Muntinlupa
#5 Family Hotel in Muntinlupa
#5 Romantic Hotel in Muntinlupa
#7 Luxury Hotel in Muntinlupa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Acacia Hotel Manila 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Acacia Hotel Manila Metro Manila, Philippines - Muntinlupa

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