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“Run down and food needs attention but I enjoyed it!”

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Candi Beach Resort & Spa
Ranked #3 of 20 Hotels in Candidasa
Certificate of Excellence
Sydney, Australia
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Run down and food needs attention but I enjoyed it!”
Reviewed June 2, 2013

I stayed here for two nights recently and really enjoyed it. Very quiet location in Candidasa. Two great pools and right on the beach. Renovations were underway while we were there, however we hardly heard anything other than the odd hammering which wasn't so bad. The food could do with some improvement. The buffet breakfast was average but acceptable but the evening buffet for dinner was definitely lacking. Ok for one night but we went elsewhere for our second night. The staff were mostly friendly but very low key. We stayed in a deluxe ocean view cottage which was great. Quite small, but plenty of room for the two of us. It had that established, older feel that some resorts in Bali have. All in all I enjoyed my stay here and will some back, but will probably eat elsewhere.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank HVD077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this review, June 20, 2013
Dear HVD077,

First of all thank for your comment and we appreciate it very much.
In some cases that you have mentioned which is not suitable to you, we do apologize for that, however we delighted that you will come back and stay with us.

We have talked to our Chef, that the food in the restaurant should be improved immediately. Hopefully by the time that you return to stay, you will see the progress especially for restaurant.

Thank you once again for your criticism, it will be used for our future improvement.

Looking forward to your next visit.

With best regards.
.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
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Augusta, Australia
Level Contributor
3 reviews
Reviewed May 30, 2013

We have found this special little spot. Unspoilt, unpretentious, a simple delight. As reluctant as we are to share, everyone should have the opportunity of experiencing this refreshing aspect of Bali. Candi Beach Cottages offers an escape from the chaos of the busier destinations. It is easy to reach but just far enough away - the perfect getaway. Located on a stretch of beach that is almost private, you can relax on your balcony and watch the gentle sway of palms in the coconut grove or the waves rolling in upon the shore. There are organised activities should you wish to partake or you might want to hire a scooter to explore the coast. You are an easy 3km walk to Candi Dasa or quick trip by taxi to local restaurants and shopping. Deluxe cottages or the deluxe rooms with their outdoor lounge are our favourites and highly recommended. The staff are caring and helpful and for us it is just like visiting friends. We love it and hope you will too. We are so looking forward to our visit in June.

Room Tip: Go for the Deluxe cottages close to the pool, restaurant and beach front by a few metres!Views are s...
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  • Stayed October 2012, traveled solo
    • Value
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Helpful?
Thank Carolyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this review, June 20, 2013
Dear Carolyn T,

Thank you for your nice comment, we appreciate it very much, it will be part of our future success in this industry.

Once again thank you for your kindness thought

Looking forward to meet you soon at our hotel

With best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 18, 2013

Candi Beach Cottage has a great garden. On its private beach you can relax, watch the waves and enjoy being in Bali. Once you order a drink, however, your first disappointment is guaranteed. The location is great, the property lovely, but the place needs some serious renovation. The staff is unmotivated and the buffet-breakfast/dinner - really - just not good. As there is quite a bit of choice not in Candidasa, you are better off staying elsewhere until the place is renovated. To be fair: the place is reasonably priced though.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Vertine78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this review, June 19, 2013
Dear Vertine78,

Thank you for been stayed with us and your comments is much appreciated.
We been trying hard to emphasize the best service for the guest, Waiter or waitress either one, every an hour should be go around the pool to serve our guest if needed. however if it is lack of our attention, we apologize for it.

Anyhow thank you once again for your comment, it will be used for our future improvement.

We look forward to your next visit,

With best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 7, 2013

There is hardly a more beautiful property and view in candidasa. While the property is a bit older, they are in the beginning stages of renovation. The views from the Garden, Pools and Patio are just fantastic. the units are so nice, simple, clean and cute. but the service is lacking (and has dropped since my last visit just 6 months ago.)

They don't come to check to see if you want food or drinks at the pool. You must go to Restaurant and order and they will bring to you. But it would be just as easy to have someone check on guests.

The breakfast buffet is just bad. Food prep is just not that great.

Some of the staff was ill prepared and not really very helpful. some were great. Totally hit and miss.

We did visit the model of the new pool villas they are building and they are fantastic. But they need to upgrade service and food now! Better to do a few things well than alot of things poorly. I was sad to see it decay.

But, if you want a beautiful place to stay, and are willing to go out to eat - I recommend. I hope that they improve the food and service because I love the place. Kinda a bummer. I stayed their with friends, they felt the same.

  • Stayed May 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank LisaLouG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this review, June 19, 2013
Dear LisaLouG,

Thank you for your comments which is really valuable for our future business,

Since you been stayed twice at our Hotel all staff should be aware about this, the way we respect and deliver the service to our repeater, all our staff had well trained in the way to serve our guest. We have always emphasized customer satisfaction is a must.

We apologize for your dissatisfaction and your criticism will be used for our future improvement. However your comment is much appreciated.

Looking forward to your next visit.


With best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 29, 2013

I stayed at Candi Beach Cottage in March for my Honeymoon & I would definitely recommend this property for its serene settings and relaxation. Pick up was arranged by Hotel and the room provided was the best on the property with breathtaking coastal views direct from the window. The Honeymoon package was well prepared & it gave as an opportunity to experience the peaceful side of Bali. A picnic lunch arranged by the hotel within a rice paddy on the hilltop was a delightful experience.
Mr. Surya was extremely helpful in arranging all our schedules and even helped arrange guided tours to the Dolphin lodge and Legian beach.
Food was a bit of an issue with not enough spicy food for our taste. There were ants all over the property, even crawling in the rooms, which we felt could have been taken care of better by the hotel management. One more thing that I would really recommend to the management is to ensure better lighting at night especially towards the beach side as it may be hazardous. Also some lights surrounding the outside of the property towards the road would be beneficial.
Overall it was a wonderful experience and would certainly recommend it to honeymooners! Thank you for making my visit memorable.

Room Tip: Rooms facing the ocean...especially cottage # 260 is undoubtedly the best on the property
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank tahalavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this review, June 19, 2013
Dear tahalavi,

First of all thank you for your comment and your advice, we certainly appreciate it very much. these issues have been brought to all department to take an act immediately.

We do apologize for it, this is really make us felt guilty, since this is not necessarily happen, if we were all more responsive , especially during wet season, however thank you for your kindness thoughts.

Hopefully that you will be back to Bali and stay with us.
we look forward to your next visit.

With best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 22, 2013

I traveled to Candidasa in April 2013 with my wife and one year old son. The hotel arranged for pick up from the airport at a cost of 120,000 INRP ($12) each way and the trip took approx. 2 hours. The hotel was under construction and because of this they gave a free buffet dinner to all guests. The construction was VERY minimal in terms of being an eye sore and we were never bothered once by any of the noise that it was causing.
The staff was great and overly friendly and willing to do everything to make your stay that much more enjoyable.
Food was great at the hotel, big buffet breakfast and dinner and prices were very reasonable for most drinks and other food items. I would suggest that you buy beer outside of the resort as the prices are almost double of what you would buy at a store in town.
The grounds were immaculate and were constantly being groomed. Beautiful gardens and grass lawns and two pools that were gorgeous with great views of the sea. The resort didnt really have a beach other than a small strip of man made beach that overlooked the sea. There is a beach but with the tides fluctuating it is not somewhere you would want to spend time on. We were able to rent snorkeling equipment and snorkel right in front of the hotel seeing lots of marine life.
If you want a spot away from the action of Kuta then this is a great place to go.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank JoeyScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this review, June 19, 2013
Dear JoeyScott,

Thank you for your nice comments, this is part of our future success
we keep trying to deliver the best hospitality to all our guest, to ensure they have such a nice memories during their stay at our hotel, all your nice comments have been passed on to all staff. we do hope that you will come back soon to Bali and stay with us.

Thank you once again and looking forward to your next visit in the near future.

With best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denpasar, Indonesia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 16, 2013

I found another nice place to stay in Candi Dasa from online booking. I was really beautiful bungalow. The beach just about a few steps away, that you can enjoy the view, playing on the beach, or just get wet. The Ocean breeze was very warm and soft,,, Also the staff, they give the smile always everyday. Breakfast also nice with ocean view. The room was very clean, i can't say anything about this place. The location is easy to find, with some restaurant in the corner. You can arrange the snorkeling or diving with local services. I think they have a good one, you can ask the staff about that, but mostly, i like very much this place....

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaysuarjaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBP_Gustu, Guest Relations Manager at Candi Beach Resort & Spa, responded to this review, June 19, 2013
Dear jaysuarjaya,

Thank you for your nice comments, we appreciate it very much.

Our Hotel location a bit remote from the city frenzied, it would be nice for those who are very busy in their daily activities, lay down beside of our infinity pool, a very tranquil place, just the waves and the sea breeze will add to the atmosphere romantic if you are staying in our hotel. Hopefully you could share your experienced with your Family, friend and colleagues and encourage them to spend some days in our Hotel.

Your nice comments is part of our success in future, thank you once again for your kind thoughts.

Looking forward to your next visit to our beautiful Hotel.

With best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candi Beach Resort & Spa

Property: Candi Beach Resort & Spa
Address: Mendira Beach, Sengkidu, Candidasa, Karangasem 80033, Indonesia
Phone Number:
Location: Indonesia > Bali > Karangasem > Candidasa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Candidasa
#3 Spa Hotel in Candidasa
#3 On the Beach Hotel in Candidasa
#3 Luxury Hotel in Candidasa
#4 Romantic Hotel in Candidasa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Candi Beach Resort & Spa 4*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to the delightful Candi Beach Resort and Spa - Candi Beach Villas in peaceful east Bali, escape from the hustle and bustle, and embrace the tranquility. Spacious green tropical garden, clean beach and clear sea water. Our enchanting and intimate 4+ star resort rests amid swaying palm trees within the quiet and natural environs of the beautiful Mendira Bay, Candidasa in the royal Balinese regency of Karangasem. ... more   less 
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Also Known As:
Candi Beach Cottage Hotel Candidasa
Candi Beach Cottage Karangasem
Candi Beach Resort & Spa Bali/Candidasa

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