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“Nice but the Security is Zero” 3 of 5 bubbles
Review of Bali Palms Resort

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Bali Palms Resort
1 review
“Nice but the Security is Zero”
3 of 5 bubbles Reviewed July 5, 2013 via mobile

I stayed in the hotel for one week starting from 29-June until 07-July 2013. The studio room was very clean and it get cleaned daily.The stuff are very friendly and helpful.However, in my second day, we were setting in the reception waiting for the driver and once he pick up us to the target (5 minutes away from the hotel) ,my wife remember that she missed he sun glass in the reception.We ask the driver to call reception and keep the sun glass with them but they said they didn't find any thing.There are no security cameras in the reception area or parking area.The sunglass was very expensive and I am sure we forget it in the reception.No serious action was taken from Hotel Managment.As I am a member of interval international, I gave a call to them as well.

Stayed July 2013, traveled with family
Helpful?
Thank saif A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Palms Resort, responded to this review, July 9, 2013
Dear Valued Guest,

Warmest Greeting from Bali Palms Resort
this is to acknowledge your comment been posted on this tripadvisor
regarding to your concern has lost a sunglasses at our lobby, in fact our team were sprightly to take an action. From we got a call from your driver who was telling us that you left your sunglasses on the table at our lobby, reception assisted by our security team had checked the area where you referred to but we couldn’t find anything, even we asked the guests who were sitting down on the chairs close by that table yet none of them had been seen a sunglasses putted there. We had proactively to inform this situation by phone call and SMS (short message service) to your driver soonest after we did investigation
We realized that we don’t have yet a CCTV in our resort as for security are covered well at the moment by our security team. Nevertheless, let we rise up this issue to our board of directors to see the possibility we can have them. We think that we have the same policy with others hotels that we don’t responsible of any lost of guests belonging if left on public areas but we had a very goodwill to strive the best assistance the we can deliver.

Again, we thank you for choosing Bali Palms Resort as your accommodation during your holidays in Bali
Wish you will come back and stay with us on upcoming trips

Sincerely yours,
Komang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
    172
    131
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    18
    22
See reviews for
109
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4
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Perth, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

This is our third trip to Candi Dasa using the Bali Palms Resort for our accommodation.

the Hotel offers and excellent location, with very friendly and extremely helpful staff. Nothing is too much trouble.

The rooms are large, clean and comfortable, some even with kitchenettes. The Studio rooms have a large balcony with beautiful ocean and pool views. Breakfast offers good variety and choices and was included in our booking.

Candi Dasa is a lovely spot to use as a base to explore the quieter and beautiful regions of North East Bali.

Room Tip: Studio rooms are large and comfortable. They have a balcony with beautiful ocean and pool views. S...
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank michelleVan_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Palms Resort, responded to this review, July 9, 2013
Dear Valued Guest,

many thanks for an exceptional feedback, we much appreciate that, wishing you will come back and have a blissful days with us here

Sincerely yours,
komang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 3, 2013

Stayed for 1 week using a time share exchange in a garden level 1 bedroom facing the ocean from 17-25 June 2013. Although we paid a surcharge for electricity it was good to have air conditioning during the humid wet season.Our room was cleaned daily by Made S who was wonderful.Also Yoyo the barman was terrific, remembered our names, all the staff were very friendly.The Suckling Pig BBQ buffet dinner at Shangrila whilst a tad pricey was good fun with a local musicians and dancing included. The pool is huge with plenty of umbrellas for shade.Breakwaters protect this resort from the sea, as the sandy beach has been completely eroded by time & tides.This resorts restaurant and cafe are reasonable plus nearby there are many excellent places to dine. We enjoyed are time there.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank EddieiSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
80 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

The rooms were a bit outdated. However, the staff more than made up for it by keeping them clean everyday and replenishing the coffee and tea. More than the good view, the pool, reasonably priced food at their restaurant and their spa, their staff are really very friendly and always ready to help and give you advice on where to go, what to do and help you with the arrangements. And great restaurants and groceries around the area. There was even a bakery that makes European bread! (Roggen und Dinkel! :D)

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joahnna1407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Palms Resort, responded to this review, July 9, 2013
Dear Valued Guest,

this is to acknowledge receipt of your review being posted here. We would like to clarify that we just have take over this resort from 2009, it seemly still new after we did a lot of refurbishment. We do sorry that we didn’t get your point by saying our rooms were a bit outdated. On the other hand, we would like to thank you for your outstanding feedback for the quality of services delivered by our staff

We thank you for your staying with us and hopefully you will come back to stay again at our lovely resort on upcoming holidays
Sincerely yours,
Komang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

our whole family had a great time at bali palm.the staff are all friendly an willing to help with whateva you need.comfortable rooms and a large pool right onthe ocean. what more could you ask for.heaps of great resturants just a short walk from bali palm.loved candi. cant wait to go back

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank clay r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Stayed in a 1 bdr apartment with studio above located right in front of the pool. Great accommodation, apartment for daily living and adults can retire up stairs for a quiet evening. lovely ocean frontage with pool large enough for laps if inclined. Best feature the wonderful friendly staff, nothing is to difficult. Great Restaurant but also lots of local warungs/restaurants just a short stroll away to give that bit of extra choice. If you have not been to Candi dasa I highly recommend it, you will not be disapointed, the real Bali

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Palms Resort, responded to this review, July 9, 2013
Dear Valued Guest,

this is to acknowledge receipt of your review being posted here. Many thanks for great comments and let we share to all of our staff members in order to motivate them to keep up their good works

Sincerely yours,
komang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yangon (Rangoon), Myanmar
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

We got a great 3 night weekday deal on the hotel website.
Immaculate ocean-side grounds, and comfortable room with view, excellent wifi.
Large very clean pool. Friendly staff, restaurant (not visited) seem on the expensive side, but lots of options outside. Breakfast (incl.) OK
Would definitely stay again.

Room Tip: Cheapest room category has great views, and is perfectly adequate unless you need a kitchenette
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TFTR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
komangastawa, General Manager at Bali Palms Resort, responded to this review, April 21, 2013
Dear Valued Guest,

many thanks for leaving a comment here, really appreciate for the outstanding feedback that we receive and rest assure, we keen to always find the way to spoil you days during with us. Regarding Restaurant menu's prices, let we review and see if we can do adjustment

Many thanks
Komang Astawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bali Palms Resort

Property: Bali Palms Resort
Address: Nyuh Tebel, Manggis, Amlapura | Jl. Raya Candidasa - Amlapura, Candidasa, Karangasem 80581, Indonesia
Location: Indonesia > Bali > Karangasem > Candidasa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 29 Specialty Lodging in Candidasa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bali Palms Resort 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
Bali Palms Resort is located right on the beachfront with breathtaking views of sea, islands and mountain backdrop. It is a luxury, modern hotel & residential gated resort, offering a full range of high standard facilities to make our guests & owners comfortable for short holidays or medium and long stay residential. Our Resort is just 1 hour 15 mins from the airport on the new by-pass. The Resort has 48 Luxury accommodations set round a very large pool with plenty of sun beds and umbrellas. The resort comprises Hotel Rooms, Studios, 1 and 2 Bedroom Apartments & Villas, many with private walled gardens. Palms Resort is family owned and promotes a strong family atmosphere, with friendly and helpful staff dedicated to your holiday enjoyment. We have a superb beachfront bar & restaurant with Happy Hours 4 - 6 pm plus a weekly entertainment program of traditional Balinese Dance, Fire Dance & Showgirl Cabaret plus Resident Groups. Spoil yourself in Palms Spa centre which offers traditional Balinese massage, therapy treatments and pedicure service. We even have a Medical Centre with resident Doctor and Nurse. ... more   less 
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Also Known As:
Bali Palms Hotel Candidasa
Bali Palms Resort Candidasa

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