Although the staff, location and environment were very good, we were allocated a studio apartment no 4.
Do not stay in that apartment.
From day 1 we had issues with the smell coming from the bathroom. Staff quickly came to try and rectify, by covering the screen vented window with plastic to stop any outside smells coming in. This didn't work as this caused no air flow in the studio at all and the smell was still in the bathroom.
Next they came and put some chemical down the drains. This masked the smell for a few hours
Next time they used bleach, which got rid of the smell, but it was so strong that it made our eyes water when we went into the bathroom and the whole unit smelt of chlorine.
After that they tried burning some oil, which only made a shocking combination of sewerage and frangipani oil. They were unable to fix the problem.
We couldn't fault the staff for trying, however, as there were other rooms available we felt that we should have been offered a different room. It wasn't until the last day that they asked what could be done to compensate for the inconvenience.
We had a studio apartment which had no seating in it at all and no shelving or storage in the bathroom, windows which could not be closed properly and the bathroom designed so that water would go all over the floor when showering, so we couldn't leave a toiletries bag on the floor.
The location was nice, staff very friendly and helpful in regards to activities, the gardens and pool area were nice.
The apartments had DVD players, but no DVD's available to borrow.
The availability of drinking water from the garden was a nice touch, and saved on plastic bottles.
We only had one breakfast on site and that was very well prepared and reasonably priced.
We booked using timeshare and exchanged a one bedroom apartment for this studio. When we asked for an upgrade and there was a room available, the cost was going to be more than many other resorts in the area charged for a night $50 USD per night just to upgrade, plus taxes and charges.
Also this resort charges 21% government tax and service charge, but we noticed other in the area only charged 15%.
As an overall comment, we made the best of the situation, staff tried to fix it, but it was lovely when we booked into a hotel in Kuta for our last day and transit, we both walked into the bathroom and breathed a sigh of relief that it did not smell.