We had chosen our first trip to India to be our honeymoon destination. We had a superior room overlooking the pool which was cleaned to a very high standard every day. On arrival we had flowers and a card in the room from the management and staff at the hotel which was a lovely gesture. The grounds were immaculate and again maintained to high standards. All the staff were a credit to the hotel. They were genuine and couldn't do enough for you. I had asked to speak to Ganesh as we had had numerous problems with our booking before we got to the hotel. First choice were not very helpful re this but Ganesh at the hotel was and I though it only right to thank him for what he had done for us. After we had met him he would make a point of chatting to us each time we saw him which was lovely. I had the unfortunate experience of having to spend a couple of days in hospital during our stay, but this was nothing to do with the food standards or standard of the hotel and all the staff would ask my husband how I was each time he saw them and would always offer help. Sadly, the same can't be said about the first choice rep. I have to agree with a previous posting on trip advisor who said he dos;nt want to know you if you don't book any trips with him. After we decided to book our trips with the local taxi service outside the hotel he never spoke to us again. The taxis are a fraction of the cost of the first choice trips and you get a better service and the same trip. We took the local train to the waterfalls which was a fantastic Experience, The Mango terrace is a lovely place to eat and the hotel allows two visits per week. Each time we were there the chef came to our table and wanted to make sure that everything was ok. The food overall was excellent and the waiters always greeted everyone with a smile and made sure everyone was happy. Special thanks to the following members of staff, Guitry, the manager, who would always chat to us wanting to know if there was anything the hotel could do for us, Ganesh for sorting our room problems out before the holiday, Sophie the guest service lady who was amazing, Nelson in the Chutney room, and our cleaner for room 209. Our first trip to this hotel will not be the last and we plan to come back and see everyone in a year or so..
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- Also Known As:
- Heritage Village Club Goa Hotel Cansaulim
- Heritage Village Goa
- Heritage Village Cansaulim
- Heritage Village Hotel Goa
- Heritage Village Club Goa India