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“Fantastic Holiday!! We will be back!”

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Heritage Village Club Goa
Ranked #1 of 3 Hotels in Cansaulim
Certificate of Excellence
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Holiday!! We will be back!”
Reviewed February 3, 2013

It was an absolute holiday of a lifetime!!!Very rarely do you stumble on something so good! We were actually due to go on a tour and visit and relax in Goa, the tour part of the holiday was cancelled at the last minute. We were then debating whether or not to cancel the whole holiday.
Boys are we glad we didn’t!! From the moment we arrived till we left it was such a fantastic holiday. It is very difficult to actually identify all the reasons that make the Heritage Village such a wonderful holiday destination, but I guess it would be just right to say that it is in fact a sum total of all factors put together!!! All the staff beginning with Guitry, the GM onwards are very friendly and welcoming and will do anything to help make your stay a memorable one. Nothing is ever too much trouble!! Hospitality at its best! Food: is good, plentiful and on a buffet basis. Mango Restaurant: Do eat here, its Waiter service, excellent Starters, Steaks, Fish & desserts, wonderful ambience and live music.
The hotel is kept impeccably clean, and the rooms were always immaculate on your return. There are just so many wonderful things to say that the best thing to say is... 'Book yourself a stay at this wonderful hotel and experience it for yourself. We really enjoyed our stay and are already planning to return next year

  • Stayed January 2013, traveled as a couple
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Helpful?
3 Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guitry_Velho, General Manager at Heritage Village Club Goa, responded to this review, February 6, 2013
Dear Julia,

Warm greetings from all of us in Goa!!

Thank you very much for staying with us at The Heritage Village on your recent holiday to Goa.

We sincerly appreciate your gesture in taking the time out and sharing your holiday experience on tripadvisor. We are delighted to know that you had a wonderful time during your stay with us.

My team and I thank you for your gracious comments and for your recognition to the efforts of the team and the services and food at the hotel.

We look forward to welcoming you back to Goa and to The Heritage Village club on your future visits to this side of the Globe.

Also take this opportunity to wish you a wonderful year ahead.

With Warm Regards

Guitry Velho
General Manager
The Heritage Village Club - Goa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (478)
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Gloucester
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 2, 2013

This was our fourth visit to the Heritage Village and we were not disappointed, the experience start with the warmest of welcomes on our arrival and and just gets better. There are improvements to the hotel every year but it still offers exactly what everyone wants. The service is excellent in the restaurants and we enjoyed the new additions to the menu, the food as ever is excellent. I was lucky to celebrate my birthday at the Mango Terrace and to have 'Happy Birthday' sung to you by Francisco is very special. All the staff are friendly and want you enjoy your stay. the cleanliness of the rooms and all public areas is very hard to beat. I was unfortunate to be ill one night, the staff were concerned and offered to cook me a special light breakfast, afterwards every member of staff enquired after my health. I have read the usual complaints on Trip Advisor but I fail to understand how anyone can find fault with the service and value of the hotel. I believe that the very high numbers of people who return year after year prove that the staff excell at what they are good at, giving excellent service and providing the best experience possible. After four years I am now running out of superlatives to describe the Hotel and we are looking forward to returning in 2014

Room Tip: Talk to the staff at reception who will do there utmost to help
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  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank WhitedogFfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guitry_Velho, General Manager at Heritage Village Club Goa, responded to this review, February 6, 2013
Dear Guest,

Warm greetings from all of us in Goa!!

It was such pleasure to have you stay with us again for the fourth time at The Heritage Village Club on your recent holiday to Goa.

A big thank you for from the entire team and me for yet again reviewing us on Tripadvisor.

it was an absolute delight to be of service to you.

I am very delighted to know that you found our services to your satisfaction again and we truly appreciate your recognition of our services , food and the efforts by the team.

I personally enjoyed our various intreractions during your stay and I look forward to your forthcoming visit to Goa and to The Heritage in 2014.

Wishing you both a great year ahead.

With Warm Regards

Guitry Velho
General Manager
The Heritage Village Club - Goa.
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India
1 review
Reviewed February 2, 2013

Having arranged a pick for us at the airport we arrived at The Heritage Village Club and were so delighted with the property, the incredibly helpful and friendly staff and the brilliant locatoin....

Heritage Village Club is great hotel with a relaxed atmospher.

Our room was spacious, well - appointed, clean, bright and have lovely and awesome view of a clean and sprakling Swimming Pool.

The rooms are big enought and have Tea- Coffee Maker with Nesface and Tea bags. Complimentary bottles of water, T.V, Satellite channels, very comfortable beds and a big fully accomodated bathroom and so on.

The brekafast were delicious and the resturant recommendations were excellent. The palce was recommended to us by friends and we would defenitely recommend to everyone else too.

  • Stayed January 2013, traveled with family
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Helpful?
Thank Aditya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guitry_Velho, General Manager at Heritage Village Club Goa, responded to this review, February 5, 2013
Dear Aditya,

We thank you forg your experience at The Heritage Village Club on tripadvisor.

Your positive observations with regards to our product, services, cuisine and accomodation is very inspirational for all of us.

Our team were delighted to read your lovely reveiw and learn that their efforts were so well appreciated.

My team and I look forward to your return and hope to be your preffered resort whenever you travel to Goa.

With Warm Regards

Guitry Velho
General Manager
The Heritage Village Club - Goa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 1, 2013

We went as a family and absolutely loved it. We got buffet breakfast then snacks then buffet lunch then snacks then buffet dinner & it was really yum! Everyone was so nice and warming. The rooms were clean & having different entertainment every night! I would recommend this hotel to everyone & definitely go back there again!!

  • Stayed April 2012, traveled with family
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Helpful?
Thank Raveena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guitry_Velho, General Manager at Heritage Village Club Goa, responded to this review, February 4, 2013
Dear Guest,

Warm greetings from all of us in Goa!!

First of all , I would like to thank you for choosing to stay with us at The Heritage Village Club Goa and also for sharing you feedback on Tripadvisor.

It is indeed heartwarming to know that we exceeded your expectations regarding our accomodation, food , ambience and actvities at the hotel.

I will be happy to share your feedback with the entire team at the hotel who will be surely very happy with your appreciation.

Thank you once again and look forward to having you stay with us again on your next visit to Goa.

With Warm Regards

Guitry Velho
General Manager
The Heritage Village Club - Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indore, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 1, 2013

We recently stayed at Heritage Village Club in the month of January for 5 days vacation and we must say what a good decision it turned out to be. We had a memorable holiday in this extremely friendly, warm and efficient hotel.

The All Inclusive Package is great value for money. Having unlimited sumptuous buffets for Breakfast, Lunch & Dinner. The quality of drinks which is unlimited through the day is also of a very good standard. Twice a week they do lovely barbeque evenings. The food service is done in the garden accompanied by extended entertainment. The animation team in-house organises a wide variety of games and activities through the day and good selection of entertainment in the evening which includes live act, magicians, dance performances and lots more.

We stayed in a Superior room which overlooked the swimming pool. The room was spacious, comfortable and cleaned everyday to perfection with change of towels everyday and bed linen every alternate day. The beach is a very comfortable 4 minute walk and the beach by itself is one of the most beautiful that i’ve ever seen in my life. I would recommend this hotel to anyone looking for a good goan holiday experience.

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
1 Thank Shubh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guitry_Velho, General Manager at Heritage Village Club Goa, responded to this review, February 4, 2013
Dear Shubh,

Warm greetings from The Heritage Village Club!!

It was a pleasure to have you stay with us during your recent visit to Goa. Thank you very much for sharing your compliments on our service , product and facilities on tripadvisor.

We are delighted to learn that you found our services to a very high standard. my team and I deem it a privilage to have served you and we are happy to read such a lovely review from you.

We thank you once again for your time and look forward to having more opportunities of serving you on your next visit to Goa and to The Heritage Village Club.

With Warm Regards

Guitry Velho
General Manager
The Heritage
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2013

We recently stayed at the Heritage Village Club.
My husband and I chose to stay at this hotel on very high recommendation of some of our close friends who are regulars at the hotel (we often wondered why they chose the same place every time..) but I guess we now know  and must admit it is the best decision we’ve made! …. And if we are to visit Goa again, our choice of stay without a doubt will be none other than the Heritage Village Club!
There were several things we loved about Heritage Village! One of the most impressive being the excellent service of all staff. They quickly learnt our names, addressed us kindly, and provided unrelenting personal, efficient and courteous service. This surpassed any experience we have had in any of the past Hotels. This first-class service delivery is definitely spearheaded by the General Manager, Guitry Velho who takes such personal interest in ensuring that your stay is memorable - to say the least! He is an absolute delight!
We booked a sea front room which was a great choice indeed. Besides the magnificent views it was some 60 steps to the beach so we could enjoy a beautiful swim every day of our stay!! When you get to the beach it is huge and you could walk for miles. Every beach shack serves food and drinks, and is lovely to just sit and have a beer and watch the sun set. The gardens are kept immaculate and they are even out at wee hours of the morning cleaning the pool. With the hotel being so nice you are very tempted not to venture out at all!!
The dining room provides a good selection of food and you rarely see same menu twice. The Mango Terrace however is an absolute gem with a high quality a la Carte menu. There was entertainment every night with the staff pulling out the stops twice a week at the excellent themed nights with everyone eating from a huge buffet set around the pool.
We believe it’s those little touches that make a holiday great and the Heritage Village Hotel has definitely succeeded many times over, from the personalised experiences including the name on your room to the excellent theme nights. The facilities are clearly of a high standard making your overall stay and holiday experience absolutely delightful! We will be back !!!

  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guitry_Velho, General Manager at Heritage Village Club Goa, responded to this review, February 4, 2013
Dear Maria,

It was truly a pleasure to have you and your husband stay with us at The Heritage Village Club on your recent holiday to Goa.

Thank you very much for your gracious comments on tripadvisor. Your detailed review is highly appreciated by all of us at the Resort.

It was an absolute pleasure to have been of service to you.

I am very delighted to learn that you found our services to your utmost satisfaction. We are greteful for your appreciative comments on our team members, services , cuisine and facilities at the resort. Such wonderful feedback from discerning guests such as you is highly encouraging to all of us.

Thank you once again and look forward to welcoming you back to Goa and to The Heritage Village Club.

With Warm Regards

Guitry Velho
General Manager
The Heritage Village Club - Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 30, 2013

Went January 2013 for two weeks we had an excellent holiday, I think the Hotel could do with an upgrade as the bedrooms looked a bit dull and in the bathroom the wall was getting covered in one corner with mold and the curtains look old as do the covers that are placed on the bed it just needs brighter curtains and covers, If all this was done the bedrooms would look fresher and brighter. Sometimes not enough sunbeds for the amount of people there and sometimes if you did not get to the pool until afternoon no pool towels available . Another negative is the check out time for Manchester flights I was informed that check out was 2.30pm after that time no rooms available for a shower and as we did not leave the Hotel until 11.00pm we would have to be in the heat with no chance to shower or change anywhere. I went to the desk to ask if I could get any sort of room to shower I was told that the hotel was full and no courtesy room available. I then phoned the Manager of the hotel and did get to keep my room until 5.pm for which were very grateful but a courtesy room should be available to everyone and not rely on other holiday guests to offer their rooms for showering etc.Apart from all what I have said previously we did have a good holiday, the staff are excellent and it is a nice relaxing place and the entertainment at night is quite good and everyone works very hard to make the holiday a good one. Also after 11pm everything is so quiet, entertainment finishes so no noise after this time Definitely value for money. We would love to go back again

Room Tip: We liked the pool rooms but I think any room is good nice views from all of them
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maureen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guitry_Velho, General Manager at Heritage Village Club Goa, responded to this review, February 4, 2013
Dear Maureen,

Warm greetings from all of us in Goa!!!

It was a pleasure having you stay with us on your recent holiday to Goa and we appreciate you sparing time and posting a review on tripadvisor.

We are delighted to know that you had an excellent holiday with us and I will be happy to share your feedback with the entire team at the hotel. We thank you for your gracious comments on our staff, entertainment and actvities at the hotel.

Your views on the late check out has been noted by us and we will do our best to provide a courtesy and shower room for our guests who have late departures.

Once again thank you and look forward to welcoming you back to Goa and to The Heritage Village Club.

With Warm Regards

Guitry Velho
General Manager
The Heritage Village Club - Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Village Club Goa

Property: Heritage Village Club Goa
Address: Arossim Beach, Cansaulim 403712, India
Location: India > Goa > South Goa District > Cansaulim
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cansaulim
Price Range (Based on Average Rates): $
Hotel Class:4 star — Heritage Village Club Goa 4*
Number of rooms: 97
Reservation Options:
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Also Known As:
Heritage Village Club Goa Hotel Cansaulim
Heritage Village Goa
Heritage Village Cansaulim
Heritage Village Hotel Goa
Heritage Village Club Goa India

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