For any traveler, be it for business or pleasure, a hotel is supposed to be like a home base... so no matter how good the beds are or how yummy the food is, the service can make or break the experience.
I stayed at DoubleTree for 2 days this weekend on a work trip. Because I landed by 6:30am, and reached the hotel by 7:15am - I requested an early check in. The lady at the desk said it would be chargeable, and I agreed immediately. From that moment, it was a downhill experience. It took them over 90 minutes to find me room, do basic housekeeping and give me the swipe card. They kept saying 10-15 min, and not once did either of the people at the desk even bother to go upstairs to check on the status.
I had requested that I wanted to have a word with the manager to share my feedback - no manager got in touch during the stay.
Later that night, one of my colleagues needed a Crocin. They said that they don't keep medicines, and we'd need to pay for a cab to send someone to get the meds (!)
They don't have a 24 hour menu. Another colleague wanted to order a sandwich at 11pm, after a long day of work, and there was repeated pressure from the waitstaff that "This is the last order for food".
The coffee cups, that were brought to my room at 1pm were not cleared till I checked out the next day.
Any one of the instances above, and I would have dismissed it as a off day. But all these together really got me riled. Paying customers, expecting basic levels of hospitality and warmth should look for other options. I would not recommend this place to anybody.
Oh, and the supposed USP cookie had tiny bits of really hard shell of some nut. The breakfast too was extremely basic (equivalent to a 3 star). The bathrooms are small, have new fittings, but old tiles.
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- Also Known As:
- DoubleTree By Hilton Hotel Goa - Arpora - Baga