Always enjoyed a visit here. But the last visit and particularly today's confirmed that something has gone wrong and needs to be fixed - and fast. The place is looking dirty and shabby and the service is pretty dire. The barmen took about 15 minutes to serve up 2 draught beers despite the place being quiet. The cocktail and gin and tonic arrived a little more speedily. The TV was showing CCTV (Asian TV) and a program on whale hunting and dolphin slaughter came on. This is whilst customers were eating and drinking and trying to escape the pressures of life. The people on a nearby table expressed their horror at the wholesale slaughter we were watching. We asked our waiter to change the channel but the so-called manager behind the bar simply ignored him. A young lady at the other table fled to the bathroom in tears. The documentary being shown was pretty horrific. My partner got up and spoke to the 'manager' who thought the request to change channels was a joke. He preferred to get into an argument about it than heed a customer's request. He also preferred to 'boogey' to the music and look ridiculous in his R50 Trilby and pretend he was 17 again than attend to the business of running a new business that needs some serious attention. Pity his female business partner wasn't around as she has more business acumen it seems. Novelty is a great thing... until it wears off. Then all you have is what your business stands for. So best advice we can give is that the owners/managers start paying more attention to the detail of their business and to customers in particular. Get your staff trained, ensure your barmen work with them, clean the place and speed up service. Oh yes.. Best make sure you have plenty public liability because when that Pollsmoor-like electric fence right alongside the public walkway does its thing there is going to be hell to pay.
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