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Lanzerac Hotel & Spa
Ranked #1 of 16 Hotels in Stellenbosch
Certificate of Excellence
Guildford, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Wish we stayed longer....”
5 of 5 bubbles Reviewed March 10, 2010

Lovely place, great service and fantastic food. Only disappointment while we were there was the weather...!

I notice a few reviews with shakey service, however, while we were there we received nothing but excellent service. Only stayed the 1 night but wish we stayed longer.

I was not in the best of shapes upon arrival after a pretty rough night with food poisoning in Cape Town. Nevertheless I wanted to try the food and we went for the 3 course meal. We ordered and after receiving the starter I knew there was no way I was going to be able to eat anymore. As a result I asked if I could cancel my order and just order a drink instead while my girlfriend ate her meal. The waiter said no problem at all and promptly cancelled the order. The manager then asked if I was ok and asked if there was anything he could do, he then arranged for a complementary freshly squeezed orange juice with compliments and told me not to worry about the meal cancellation. I have to say the service was first rate and I was fully expecting them to charge me for the main course as they must have made a start on it. Not the case at all and the fresh OJ certainly helped.

Would love to visit again one day to fully experience the food and fine wine. It was in a beautiful location and 1 night was simply not enough. I would have no hesitation in returning back there one day.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilbertos78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Glasgow
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed February 10, 2010

We stayed 2 nights at the end of our holiday in South Africa and were not disappointed. The hotel has obviously been refurbished recently, with an impressive reception area and the Governor's Hall dining room is stunning. Our bedroom was massive with an equally sized en suite.

Food and service was so good and great value that we cancelled another restaurant and ate both nights in the hotel.

Access to the Estate Wine Tasting is free and and a very short stroll from the hotel reception.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eleanor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yarm
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed January 27, 2010

Beautiful hotel in a rural location. Spacious rooms and bathrooms.
The food is good but service lets it down. There was a party, all resident in the hotel, eating together, and the kitchen "crumbled" under the pressure. Two hours to be served your food is not acceptable even in lovely surroundings.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanHYarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, Channel Islands
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed January 9, 2010

We loved our stay here, albeit for one night. The surroundings are beautiful and the rooms exquisite. The restaurant prepares good food, and the service was discreet and timely. A lovely experience, and hope to go back one day soon.

  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lolly1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, UK
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed December 30, 2009

Although the setting is fabulous and the facilities are beautiful, the staff seem determined to run this place into the ground. The service was slow and shoddy. We paid a great deal of money for 3 rooms, requesting one as a twin - they gave us 3 doubles. It was difficult to get any meaningful service at an acceptable speed. Breakfast was one of the worst excuses for hot food - all boiled and covered in onions and lacking any flavour. Truly appalling value for what was once a fabulous experience. Not rushing back - such a shame. On a positive note, the Spa is fabulous - it must be independent as it was very professionally run and provided a sanctuary from the hotel.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angie047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat Governorate, Oman
Level Contributor
74 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 bubbles Reviewed December 26, 2009

I actually did not manage to spend a night in the hotel due to their incompetency and pathetic customer service!! I had emailed the hotel several days before hand to book a room to closeout 2 weeks touring SA. Despite several emails requesting a room, the hotel failed to respond until the day before i was due to arrive. Even then they did not take the booking correctly and I had to phone them to confirm the room. Upon arrival, the room had not been booked correctly and I was told that I would have to wait for the room to be made up properly. We were directed to the restaurant for lunch for our wait which might have been fine except that we were then turned away as the restaurant was booked for a corporate lunch. Despite protesting, they would not serve us. At this point, I had had enough and decided to take my business elsewhere. The hotel manager did materialise at which point I mae sure he was aware how pathetic the customer service had been. NOT A 5 STAR SERVICE OR HOTEL AS FAR AS I AM CONCERNED and would not recommend this hotel to anyone. There are plenty of good hotels around the wine area to choose from who will treat you well - go to them.

  • Stayed December 2009, traveled as a couple
    • Location
    • Service
Helpful?
1 Thank JTraveller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed December 6, 2009

Recently stayed at this hotel, It has excellent rooms and grounds and the food is pretty good, but it misses the 5 star mark quite badly with very shoddy serivice. Waited 2 hours for dinner to arrive, part of our party had eaten dessert before main came for the rest. There was no manager to be found, even when asked for - not the first time this has happened I hear from reports. The wine tasting was done with a great deal of attitude from our host who seemed like he really didn't want to be there and at one point rolled his eyes, threw his hands up and walked out, highly unprofessional for a 5 star establishment. There are better hotels in Stellenbosch, or better yet, stay in Franschoek.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CPTtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lanzerac Hotel & Spa

Property: Lanzerac Hotel & Spa
Address: No. 1 Lanzerac Street | PO Box 4, Stellenbosch 7600, South Africa
Location: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Stellenbosch
#1 Spa Hotel in Stellenbosch
#4 Business Hotel in Stellenbosch
#5 Romantic Hotel in Stellenbosch
#7 Family Hotel in Stellenbosch
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lanzerac Hotel & Spa 5*
Number of rooms: 48
Official Description (provided by the hotel):
Set in the heart of a 155ha working wine estate, on the outskirts of picturesque Stellenbosch, the historic 300-year-old Lanzerac Hotel & Spa is the perfect base from which to explore SA’s most famous winelands. With just 48 luxurious bedrooms, this 180-year-old Manor House exudes an air of intimacy and provides the ultimate in personalized service.The hotel’s fine-dining restaurant with several different dining areas offers guests a wide choice of culinary styles. Guests end their evenings over coffees, liqueurs, cognacs and cigars enjoyed either in the trendy Esquire Whiskey & Cigar Bar or in the elegant Craven Lounge with its genuine antiques and authentic Cape Dutch architecture. Whilst the historic Manor House provides an ideal venue for private in-or-outdoor conferences and functions, the picturesque setting of the Manor Lawns offers the perfect opportunity for exclusive outdoor events and lavish weddings. Leisure activities include swimming in one of the hotel’s 3 outdoor pools, golfing, hiking and mountain biking, wine tasting and cellar tours. Treatments at the world-class Lanzerac Spa & Wellness Center take place against a stunning backdrop of mountains and vineyards, ensuring you leave feeling relaxed and rejuvenated. The spa has recently added the revolutionary “Dr.Fish” Therapy to its repertoire, where tiny fish are utilized to exfoliate the skin and give it a micro-massage. Come and experience true South African heritage, first-class service and luxury, superior pampering and wellness! We’ve been preparing for your arrival for over 300 years! ... more   less 
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Also Known As:
Lanzerac Manor And Winery Hotel Stellenbosch
Lanzerac Manor And Winery Stellenbosch

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