What a shame - the setting and surrounding are so special, but not, it seems, are the guests. We booked a suite, most of which we could not use as it was unheated (and it was a chilly winter weekend). The bathroom was a veritable fridge with no heating whatsoever and offered the smallest 'bath' ever seen wedged into a recess in the wall. Check the proportions on the attached photo.
But worst of all was the non-existent service - and the quality of the food. Complaints offered another room but by then the damage was done. We left with not so much as an apology - despite being assured our complaints would be taken up with the GM.More