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Reviewed March 20, 2016 via mobile

I stayed in a refurbished room and it was fabulous. The bathroom was palatial! Superb surroundings. Communal areas were a bit too grand for my personal liking but it is a beautiful place. Very relaxing. Has a heliport for those that wish to arrive by helicopter.

Stayed: January 2016, traveled on business
Thank Vicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanzManagement, Guest Relations Manager at Lanzerac Hotel & Spa, responded to this reviewResponded March 22, 2016

A wonderful compliment of Lanzerac's newly refurbished rooms. We can concur - the newly appointed rooms and bathrooms are very special!

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Reviewed March 20, 2016

Everything what we expected and better! Just minor issue on the billing systems as we bought spa and meal vouchers - it was very confusing to see how the system allocated the voucher value. It would have been fine if one did not have anything additional on the bill.

  • Stayed: March 2016, traveled with family
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Review collected in partnership with this hotel
Thank NooNooMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanzManagement, Guest Relations Manager at Lanzerac Hotel & Spa, responded to this reviewResponded March 22, 2016

Thank you for your comments. We are thankful for the feedback and hope the billing issue did not jade the wonderful time you experienced.

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Reviewed March 18, 2016

Excellent location and service that rounded off our conference perfectly. From the arrival, the rooms, the food and the meeting spaces everything work above expectation. The staff were friendly, helpful but yet not obstructive.

  • Stayed: March 2016, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank 768jacquesv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanzManagement, Guest Relations Manager at Lanzerac Hotel & Spa, responded to this reviewResponded March 22, 2016

A sincere thanks for your positive feedback, which certainly goes a long way from an esteemed corporate partner. Thank you!

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Reviewed March 13, 2016

This hotel is very well located, and benefits from a great surrounding, and a great architecture of the various buildings. It could be outstanding if better maintained.
The staff was friendly and willing to help.
We travelled with our own vintage cars (17 of them), and were allowed to park them in front of the main building. Very appreciated.
The main issue is the maintenance of the hotel. The windows were dirty, with spider webs and non-locking sills, the garden is only average in maintenance.
When we arrived at the outside pool, there was no more towels, and it took more than ten minutes to get fresh ones.
We had asked for twin beds, but they had to bring an extra bed after our arrival.

  • Stayed: March 2016, traveled with friends
    • Sleep Quality
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Thank Nyroca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanzManagement, Guest Relations Manager at Lanzerac Hotel & Spa, responded to this reviewResponded March 22, 2016

Thank you very much for raising the issues that you experienced whilst at our Estate. The Housekeeping issues are inexcusable and have been addressed with the head of department, and for this we are sincerely sorry.
Please be assured that the Lanzerac is currently undergoing extensive changes to the rooms in order to improve the general guest experience, so hope to showcase these changes and improvements to you in the near future.

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Reviewed March 8, 2016

We only stayed here for one night at the end of our time in Cape Town - and we loved the place!
The staff were very friendly and went above and beyond to ensure we had everything we needed - they even managed to organise a private wine tour for us within half an hour of our arrival.
Our room was very opulent, beautifully decorated with fabulous bathroom. We stayed in a standard room - but it felt as though we were staying in small suite.
There were several pools - the main pool was our favourite.
We used the restaurant for both dinner and breakfast - the food was exquisite, I really enjoyed smoked haddock for breakfast.
The wine - also superb.

Room Tip: We stayed in room 007 and loved it.
  • Stayed: March 2016, traveled as a couple
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Thank ARG-C2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanzManagement, Guest Relations Manager at Lanzerac Hotel & Spa, responded to this reviewResponded March 9, 2016

A sincere thank you for the compliments to our establishment. We are extremely thankful for your recognition of all aspects of your stay.

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