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“Beautiful setting but needs maintenance” 3 of 5 stars
Review of Lanzerac Hotel & Spa

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Lanzerac Hotel & Spa
Ranked #4 of 15 Hotels in Stellenbosch
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Beautiful setting but needs maintenance”
3 of 5 stars Reviewed February 15, 2013 via mobile

We returned to the Lanzerac on honeymoon after having a brilliant stay there 5 years ago. Unfortunately, it seems that little to no maintenance has been done to the rooms in that time. The carpets were stained, the towel rail browning at the joints and two of the sheets on our bed had blood stains on them. Having said that the location is stunning and we got a good night's sleep. On balance, the hotel needs to drop it's room rates or invest in maintenance as you can get better value for money in the area.

Stayed February 2013, traveled as a couple
Helpful?
Thank Travel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5Jo_Anna5, Guest Relations Manager at Lanzerac Hotel & Spa, responded to this review, February 18, 2013
Many thanks for taking the time to comment. Our sincere apologies that you deem the maintenance in need of attention. Please be reassured that the hotel has recently been sold, and a comprehensive maintenance plan is in place for external maintenance, as well as soft refurbishments. We invite you to return in the not too distant future to relive the honeymoon memories you hold so dear.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
    260
    104
    49
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
193 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed February 10, 2013

My husband and I went to stay for just one night and wished it was for 100. The estate is very beautiful and the old buildings grand and rich in history. Our room was huge and beautifully appointed. It had a small balcony which looked out the rear to he lovely greenery so my husband enjoyed a cigar and brandy out there and just loved the natural glory of the clear country sky.
We had already enjoyed a huge late lunch so were happy to have a drink at the old bar and soak up the atmosphere. The we were delighted that we were the only ones in the dining area - we snuggled up in front of the arm fire and enjoyed a fantastic estate bottle of red and a platter of cheese. In the morning it was another fabulous feast of breakfast with all the trimmings.
We then went to get pampered in the spa and loved the foot massage!
We would go back there in a heartbeat!

Room Tip: The white historical Dutch building is so beautiful.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DrJanetHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 3, 2013

we spent there only one night and enjoyed every single minute, great property, nice room, friendly service, good value for money. Would suggest to improve the restaurant that is on a good level but compared to the rest of the einvoirenment need an extra step.

Room Tip: we stayed in the cottage, spacious and comfortable
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Stuart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hasselt, Belgium
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 29, 2013

Without a shadow of a doubt, we can say that the Lanzerac has a unique feature which makes it different from any other 5 star hotel, and that is : the staff. Never have we seen a hotel where éverybody is so friendly, and makes so much efforts to make the guest's stay as comfortable as possible. And when we say everybody, we really mean éverybody. Housekeeping, kitchen, restaurant staff, reception, maintenance, gardeners, managers, well, éverybody at the hotel works with passion and loyalty for "their" hotel and "their" guests. This results in an excellent and personalised service which you can rarely find, even in the most luxurious hotels in the world. We just felt "at home" during our 3-week stay. And, not to be forgotten, our compliments to chef Stephen Fraser and his fantastic team, who succeeded in surprising us every night for 3 weeks in a row, with the most exquisite dishes !! Thanks, Stephen, Archie & the kitchen gang :-)

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank the_belgian_couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed January 18, 2013

A good location for spending a weekend exploring the region, not really up to five star rating, or the price. The views are fantastic, but the rooms are now getting a little tired. Although the service at he restaurant was great the fish my friend had was overcooked, perhaps to hide hat it was not so fresh. My porkbelly was tasty but dry.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kiwi_Prawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed January 6, 2013

We have just returned from a 2 night stay here there are much better properties that I would try this place is very tired but when upgraded it will be back on. The rooms are old and musty very clean though I felt as if I was sleeping in someone's attic with a bed that was lumpy and had seen better days. The wine is good and the restaurant was great for lunch but avoid dinner this area has fantastic restaurants at surrounding wineries that should not be missed.
The grounds at this hotel are not kept up u can tell as the grass is all dead the pool lounges were filthy this hotel I would say would be for a budget traveller
Its to bad they should call the four seasons hotel chain to come and resue them!!!!

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank joe060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed December 19, 2012

We stayed for just one night as part of our tour.The setting is beautiful and the accommodation excellent.We did not have an evening meal but I'm sure it would have have been excellent as the breakfast certainly was.It is certainly an ideal venue for business meetings and weddings as the grounds are superb.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank YorkshireAdventurer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lanzerac Hotel & Spa

Property: Lanzerac Hotel & Spa
Address: No. 1 Lanzerac Street | PO Box 4, Stellenbosch 7600, South Africa
Location: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Stellenbosch
#3 Luxury Hotel in Stellenbosch
#4 Business Hotel in Stellenbosch
#5 Romantic Hotel in Stellenbosch
#7 Family Hotel in Stellenbosch
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lanzerac Hotel & Spa 5*
Number of rooms: 48
Official Description (provided by the hotel):
Set in the heart of a 155ha working wine estate, on the outskirts of picturesque Stellenbosch, the historic 300-year-old Lanzerac Hotel & Spa is the perfect base from which to explore SA’s most famous winelands. With just 48 luxurious bedrooms, this 180-year-old Manor House exudes an air of intimacy and provides the ultimate in personalized service.The hotel’s fine-dining restaurant with several different dining areas offers guests a wide choice of culinary styles. Guests end their evenings over coffees, liqueurs, cognacs and cigars enjoyed either in the trendy Esquire Whiskey & Cigar Bar or in the elegant Craven Lounge with its genuine antiques and authentic Cape Dutch architecture. Whilst the historic Manor House provides an ideal venue for private in-or-outdoor conferences and functions, the picturesque setting of the Manor Lawns offers the perfect opportunity for exclusive outdoor events and lavish weddings. Leisure activities include swimming in one of the hotel’s 3 outdoor pools, golfing, hiking and mountain biking, wine tasting and cellar tours. Treatments at the world-class Lanzerac Spa & Wellness Center take place against a stunning backdrop of mountains and vineyards, ensuring you leave feeling relaxed and rejuvenated. The spa has recently added the revolutionary “Dr.Fish” Therapy to its repertoire, where tiny fish are utilized to exfoliate the skin and give it a micro-massage. Come and experience true South African heritage, first-class service and luxury, superior pampering and wellness! We’ve been preparing for your arrival for over 300 years! ... more   less 
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Also Known As:
Lanzerac Manor And Winery Hotel Stellenbosch
Lanzerac Manor And Winery Stellenbosch

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