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“Everything is right at this hotel” 5 of 5 bubbles
Review of Lanzerac Hotel & Spa

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Lanzerac Hotel & Spa
Ranked #1 of 16 Hotels in Stellenbosch
Certificate of Excellence
Telluride, Colorado
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Everything is right at this hotel”
5 of 5 bubbles Reviewed March 15, 2012

Don't listen to the folks that say it is far from town center. It is the perfect distance on bike and an easy taxi. The tranquility here is why I loved it so much and if that is what you are looking for, treat yourself. The rooms and the spa are outstanding. I wish I could give it 6 stars.

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ihearttravel13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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590 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Paris, France
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed March 5, 2012

This hotel/winery has some good things going for it, but they are offset by its disadvantages. On the positive side, the setting is beautiful, with acres of vineyards surrounded by mountains. But for those of us who prefer to be near city centres where we can leave our cars and set off on foot, the distance of this hotel (more than a mile) from the charming town of Stellenbosch is a negative factor, particularly since finding the place, even with a GPS, is compiicated, as it follows a number of twists and turns in a residential neighborhood to locate it. Of course, for those who prefer country isolation to city centres, this may not matter. It does matter for us. Other negatives: the reception is a bit frosty, not at all like the warmth one finds in other Capetown region hotels. And the service leaves a lot to be desired; it tends to be formal and slow and not very friendly. And there are irritating charges, such as the $30 the hotel charged us for a shuttle service to town. No other 5 star hotel we stayed at makes such a charge. As to the service in the rooms, it is spotty. Our dirty tea cups were not replaced for more than a day, and the towel replacement was also slow. On balance, the hotel seems understaffed. One has the impression that it places more emphasis on the winery than on the hotel services. In sum, a disappointment, a bit snobby, cold and relatively inefficient for a South African five star.

Room Tip: Better for travelers to stay in the town of Stellenbosch, which has a number of charming and high qu...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kazzole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Businesstraveller
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 26, 2012

The setting is unbelievable. It is a peaceful place and I would highly recommend it. However if you expect fast pace city-service you may get a little frustrated waiting for your coffee at the breakfast table, or trying to find a waiter. Perhaps fitting for a peaceful setting in the winelands, a quiet town. The fitout in the rooms are a little dated (small tv, oldish bathroom fittings) but the rooms are large and perhaps suited to the style of this historical landmark. In reading the other reviews its probably not fair to compare to a newly built Westin, but probably could be updated with a few minor extras (tv, bathroom update,proper coffee in the room instead of instant). I think is good value for money and a great weekend stopover. Heading back to the rat race I feel a lot more relaxed after being there. I prefer slick and quick service, which wasn't the case, but the staff were super friendly.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Businesstraveller066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 14, 2012

Before I review the hotel, let me warn prospective travellers that booking through the Lanzerac website is not considered direct and a 20% admin fee is charged should you wish to cancel your booking. The website booking is run through a 3rd party and the hotel considers direct bookings to be via tel, email or fax. This is misleading as one would think that the hotel's website is direct!

We stayed in a superior room for 3 nights. I was offered a welcome drink on arrival and am still waiting for my Sauvignon Blanc... never arrived! The room was huge but outdated and in desperate need of a deep clean. The furniture is very old and one of the curtains was hanging from its hook. The TV screen is the size of a computer monitor with very limited channels (9 in total I think) and the only news on offer is Euronews. The kettle is placed on the one side of the room and the tea/coffee and cups are on the other side of the room.

The bathroom geyser does not have enough hot water for a couple to soak in a bath and shower off afterwards. The water pressure in the shower is not effective. There were certainly more than enough towels in the bathroom.

The next morning we ordered breakfast to our room and was surprised to find the poor standard of food. The toast was cold and only had 3 slices. There was a small muffin and an even smaller pastry which formed part of the health breakfast. They both did not look appetising. The Lanzerac omelette lacked cheese, even though we ordered a cheese, tomato and mushroom omelette. The full English breakfast was not good at all and our tray was short of salt & pepper and included 4 knives and 1 fork. So we had to call for another fork. The ladies who carried the tray to our room did not appear to be impressed to have had to walk all the way to our room which was on the far side of the hotel.

That afternoon we ordered toasted cheese & tomato sandwiches as we were getting ready to attend a wedding. The sandwiches were short on cheese. It seems like the Lanzerac has a cheese ration going on. We also ordered a large bottle of water which did not arrive with the food.

That evening we returned to our hotel at around 2am and found that the water in our mini bar was replaced and all we had to drink was the 2 small bottles of water offered complimentary. The next day we tried the luxurious breakfast for room service and it was better than the previous day's choice. But still not the quality we would expect from the Lanzerac.

We brought some friends back to our hotel after lunch and ordered wine & beers at the pool. It took over 30 minutes to arrive and our friends had to leave to the airport so we were left with the booze and no one to share it with. That evening we had a light dinner at the hotel restaurant and opted for the butternut soup. It was more of a dessert than a soup! It was extremely sweet and was the consistency of custard. Never had soup like that before. We told the waitress and all she could say was "oh". The chairs in the Governor's hall are in desperate need of a clean and have stains all over them. Just disgusting!

The next day we thought we would have our last breakfast at the hotel restaurant and believe me it was no different. The setting was pretty but the cushions on the chairs were not tied so each time you got up from the chair, the cushion would move or fall to the floor. The plates at the self service area had greasy fingermarks on them. We opted to order the Eggs Benedict and we were told that they were out of muffins and we were given the bread used for toast. We had no napkins on our table and I just found that the staff were not in the least bit willing to assist with a smile...

Overall, I would not recommend this hotel. Our bedding was not changed once during our stay, not even the pillowcases. It has certainly deteriorated in standards. I was last there in 2000 and it certainly was a different place then. It is now dirty and in desperate need of a update to the decor or replacing some of the dirty cushions. It is not worth the rate one is offered and there are far nicer hotels in the area with more modern facilities and better service. The staff at Lanzerac need a lesson in courtesy and customer satisfaction.

  • Stayed February 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Yaz V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almelo
Level Contributor
85 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed January 20, 2012

We had some wonderful days at Lazerac. We enjoyed the surroundings and we loved the wine tasting. The rooms were great as well as the food.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank inepien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zug
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed January 9, 2012

We spent two nights there (first week of January) and had a very good time. We were upgraded to a very nice room with a terrace. The staff was very helpful, including when we had a flat tire. The restaurants at the hotel are very good and there are several small/medium pools in the beautiful gardens. There were not many children around and it was beautifully quiet after a long day out.
The spa seems to be run independently and accepts externals visitors. Being a busy time of the year, one would expect them to hire some extra staff to address increased demand: it does not seem to be the case. It closes at 6 pm which forces you to choose between visiting the (beautiful) area and going to the spa. The choice was easy as there are wonderful places to visit, restaurants, etc.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank experienced08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset West, South Africa
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed January 8, 2012

One of the most beautiful old Cape Dutch homesteads and a working wine farm. It is a perfect location for the guest seeking a relaxing environment. Old Oak trees and green lawns are set in a magnificent garden and surrounded by mountains. Excellent gourmet breakfast. Highly recommended magnificent spa offering a diverse range of treatments (remember to book as also very popular with the locals). Satellite TV was not working and is limited to 2 movie channels - so no news/business channel while I was there. Signage on arrival in the rain a bit confusing to find reception. Very friendly and very willing staff made up for the technical problems experienced beyond their control.

Room Tip: Rooms are set in a cottage style, if you are elderly or infirm, request room close to central area...
See more room tips
  • Stayed December 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MyGeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lanzerac Hotel & Spa

Property: Lanzerac Hotel & Spa
Address: No. 1 Lanzerac Street | PO Box 4, Stellenbosch 7600, South Africa
Location: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Stellenbosch
#1 Spa Hotel in Stellenbosch
#4 Business Hotel in Stellenbosch
#5 Romantic Hotel in Stellenbosch
#7 Family Hotel in Stellenbosch
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lanzerac Hotel & Spa 5*
Number of rooms: 48
Official Description (provided by the hotel):
Set in the heart of a 155ha working wine estate, on the outskirts of picturesque Stellenbosch, the historic 300-year-old Lanzerac Hotel & Spa is the perfect base from which to explore SA’s most famous winelands. With just 48 luxurious bedrooms, this 180-year-old Manor House exudes an air of intimacy and provides the ultimate in personalized service.The hotel’s fine-dining restaurant with several different dining areas offers guests a wide choice of culinary styles. Guests end their evenings over coffees, liqueurs, cognacs and cigars enjoyed either in the trendy Esquire Whiskey & Cigar Bar or in the elegant Craven Lounge with its genuine antiques and authentic Cape Dutch architecture. Whilst the historic Manor House provides an ideal venue for private in-or-outdoor conferences and functions, the picturesque setting of the Manor Lawns offers the perfect opportunity for exclusive outdoor events and lavish weddings. Leisure activities include swimming in one of the hotel’s 3 outdoor pools, golfing, hiking and mountain biking, wine tasting and cellar tours. Treatments at the world-class Lanzerac Spa & Wellness Center take place against a stunning backdrop of mountains and vineyards, ensuring you leave feeling relaxed and rejuvenated. The spa has recently added the revolutionary “Dr.Fish” Therapy to its repertoire, where tiny fish are utilized to exfoliate the skin and give it a micro-massage. Come and experience true South African heritage, first-class service and luxury, superior pampering and wellness! We’ve been preparing for your arrival for over 300 years! ... more   less 
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Also Known As:
Lanzerac Manor And Winery Hotel Stellenbosch
Lanzerac Manor And Winery Stellenbosch

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