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“Best destination ever” 5 of 5 bubbles
Review of Lanzerac Hotel & Spa

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Lanzerac Hotel & Spa
Ranked #1 of 16 Hotels in Stellenbosch
Certificate of Excellence
Greater Johannesburg, South Africa
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Best destination ever”
5 of 5 bubbles Reviewed December 15, 2011

We visited the Lanzerac while on honeymoon. The service was everything you expected from a 5 star getaway.

The staff were friendly, well presented and well spoken.

Definately a getaway for a romantic weekend for two.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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590 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
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English first
southampton
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed November 17, 2011

Stayed here for three days for a conference, in October. The hotel was very much as expected - yes, the room seemed a little tired, but was spotlessly clean, and the bathroom was huge, with a separate shower and freestanding bath, and at the end of the day, didn't spend much time in the room anyway. Staff took luggage to the room on the day of arrival, and the various features of the room were explained, and luggage was taken back down to reception on departure, all at the times indicated, and efficiently.

Was woken up in the middle of one night by a strange hammering noise, which sounded like someone trying to get out of my wardrobe. I was just getting fed up with it, and about to get up and investigate, when it stopped, and I never heard it again - strange....

The conference facilities were OK, if a little cramped, but I liked the 'quirkiness' of the hotel, there was something different around every corner, be it a view, or another little swimming pool, another bar/ seating area.

Food was fine - with a mixture of buffets and a la carte options, it was impossible to go hungry, and there was plenty of choice, and the a-la carte was good quality. Staff seemed very accomodating, and were happy to discuss the food, and at the bar, the staff recommended and were happy to chat about local wines.

Didn't use the pool/ spa, but colleagues did and had no complaints...

  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank allatseaSouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandton
1 review
4 of 5 bubbles Reviewed November 10, 2011

I prefer modern establishments but I suppose it is appropriate for the area. Its the old school 5 star. Example no LCD TV... The spa is however really outstanding.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheCapitalSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
113 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed November 6, 2011

We stayed there a while ago but the hotel was very good. Our first two (yes two) rooms had problems with the water (brown sludge in it) which was awful but the staff handled it very well and we were given a great suite in a bungalow. Excellent (although the bed was a little small) and we really enjoyed our stay. As for the wine superb and the barman was a great bloke.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrandMrsoo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
84 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
1 of 5 bubbles Reviewed November 1, 2011

Having booked two nights in beautiful Stellenbosch at this hotel, our family of three were looking forward to celebrating our fifth wedding anniversary. Parked as guided in 'guest parking' some way from the hotel entrance and carried luggage without assistance to check in. Met three people during this process, two behind the counter and one who brought us our drinks. First room dirty bathroom, very very sparse bedroom, two single beds. Next room, again sparsely furnished, and very dirty bathroom (pubic hair everywhere, unflushed toilet). Called reception, same two ladies, and asked to speak to a manager. No manager, apparently they only work until lunchtime on Saturdays and we would have to wait until Monday before we could speak with one (5 star service right there, right?). Ended up calling hotels.com for assistance. Got upgraded to junior suite. Tired room with some weird skews. We got a small platter of dried fruit and a bottle of champs along with it. In the bathroom, now clean, we found three small bottles each containing soap, shampoo and conditioner, o and some tissues.
In all this time we had seen only the three people we initially met, none with any authority to act and none with any imputous to act. We ended up leaving the very next morning, so we cannot comment on their breakfast.
Is this 5 star service? Absolutely not. I'm not a demanding customer and am actually quite reasonable, but this hotel offered us the worst experience we have ever had and cost us $375 per night! Thankfully hotels.com was an excellent help.

  • Stayed October 2011
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank johandl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed October 28, 2011

Beautiful location, however the rooms are very tired. Staff not particularly accommodating. Wifi in room not working. Parking is a mile off. They offer a valet service but the guy is slow and hard to find. Technically 5 star, but for the price you can definitely do a lot better.

  • Stayed October 2011
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Zack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sale, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 5, 2011

We stayed at the Lanzerac for the start of our Honeymoon. I emailed in advance to request petals on arrival and selected a bottle of a cap classique after being given a list of options.

The room we were given was fabulous, huge and even had under floor heating. And it was ready at around half nine in the morning (!) when we arrived which was very impressive. What a great start to our HM!

The Hotel is lovely. All the staff were lovely. We couldn't have been more pleased with our stay.

James, one of the chauffeurs was very helpful also. We got to know him well during our stay. He took us on one day around five different vineyards (which we highly recommend if you prefer not to be bused around the different estates) and numerous visits into Stellenbosch.

Any minor questions or queries were quickly and efficiently dealt with by front of house.

The breakfast staff were great. We liked the springboks shirts they wore on the days they were playing at the same time as breakfast!!

We would both highly recommend the Hotel and area which is also beautiful for anyone considering staying.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jonTLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lanzerac Hotel & Spa

Property: Lanzerac Hotel & Spa
Address: No. 1 Lanzerac Street | PO Box 4, Stellenbosch 7600, South Africa
Location: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Stellenbosch
#1 Spa Hotel in Stellenbosch
#4 Business Hotel in Stellenbosch
#5 Romantic Hotel in Stellenbosch
#7 Family Hotel in Stellenbosch
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lanzerac Hotel & Spa 5*
Number of rooms: 48
Official Description (provided by the hotel):
Set in the heart of a 155ha working wine estate, on the outskirts of picturesque Stellenbosch, the historic 300-year-old Lanzerac Hotel & Spa is the perfect base from which to explore SA’s most famous winelands. With just 48 luxurious bedrooms, this 180-year-old Manor House exudes an air of intimacy and provides the ultimate in personalized service.The hotel’s fine-dining restaurant with several different dining areas offers guests a wide choice of culinary styles. Guests end their evenings over coffees, liqueurs, cognacs and cigars enjoyed either in the trendy Esquire Whiskey & Cigar Bar or in the elegant Craven Lounge with its genuine antiques and authentic Cape Dutch architecture. Whilst the historic Manor House provides an ideal venue for private in-or-outdoor conferences and functions, the picturesque setting of the Manor Lawns offers the perfect opportunity for exclusive outdoor events and lavish weddings. Leisure activities include swimming in one of the hotel’s 3 outdoor pools, golfing, hiking and mountain biking, wine tasting and cellar tours. Treatments at the world-class Lanzerac Spa & Wellness Center take place against a stunning backdrop of mountains and vineyards, ensuring you leave feeling relaxed and rejuvenated. The spa has recently added the revolutionary “Dr.Fish” Therapy to its repertoire, where tiny fish are utilized to exfoliate the skin and give it a micro-massage. Come and experience true South African heritage, first-class service and luxury, superior pampering and wellness! We’ve been preparing for your arrival for over 300 years! ... more   less 
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Also Known As:
Lanzerac Manor And Winery Hotel Stellenbosch
Lanzerac Manor And Winery Stellenbosch

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