I spent 7 days at Spier for a conference. The rooms are nice, clean and spacious. The folks there are lovely people, but the consistency of service is lacking. I can recall the first meal I had on arrival where the waitress obviously forgot we were there. I had to flag someone to get a bill! Hen at the bar in the evenings the bartenders appeared to not be able to service folks promptly. Hike it is wine country, a REAL bartender should be a mixologist and capable of making cocktails and other mixed drinks can't tell you how many times we to the deer in the headlights look. I think the problem is that they are multi tasking without crash training. The guy who took my bags in was the bartender one night. Lucky at the front desk was a gem. But it is clear communications don't flow well. I reported a side window which could not close since my arrival, it was never fixed so energy was wasted in heating the room due to this. We had issues at check out where we were approved for a later time but that either wasn't in the computer, just lip service or the other person ignored it. Then they tried to charge us directly for the rooms after it was clear we were with the conference. They just need to start over with training it is totally not together.
They have shuttles into town and do not allow in taxis but what you aren't told up front is that the shuttle is not free. There are no published rates so you might get any price and just not be sure if you are being taken advantage of or not.
The grounds are awesome 8 to Go restaurant is awesome. All the food there is good, the facility is nice, they just need to get their act together on the staffing side of things. To entertain travelers from around the world,I expected the staff to be more intone to that and more naturally open to conversation and quite frankly more attentive.
- Official Description (provided by the hotel):
- Spier, in the heart the famous Cape Winelands, is more than a hotel. It is a destination in itself. One of the first hotels in South Africa to be Fair Trade in Tourism certified, Spier offers visitors a variety of authentic experiences - from food and wine to outdoor activities - in beautiful surroundings. ... more less
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