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“Great venue but need to work on the food/service!”

House of J.C. Le Roux
Ranked #19 of 146 things to do in Stellenbosch
Certificate of Excellence
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Attraction details
Owner description: The House of JC Le Roux was South Africa's first cellar dedicated entirely to the craft of making fun, loving sparkling wines and award winning vintage Cap Classiques for a range of tastes that uplift the mood and add style to any occasion. There is a range of tasting experiences, with the Bubbly and Nougat Pairing being the most popular. Enjoy breakfast or lunch at Le Venue restaurant, which is also hosts weddings, private functions and conferences.
Reviewed March 26, 2013

We visited the newly refurbished restaurant at J C Le Roux on Sun 24th March. I had been in the past and was keen to see what changes had been made. Its was a lovely sunny afternoon so the terrace is a very pleasant setting for a Sunday lunch. But reading a few recent reviews, I realise that my experience is going to sound v. similar to "Thirty girl" who also visited recently. We ordered our sparkling wine and the 4 of us ordered the sirloin and all asked for it to be "medium". The menu is short and changes weekly so it should not be difficult for the kitchen to cope. After quite some time, we were already on our 2nd bottle of bubbly and I had noticed that other diners who had arrived after us had already been served with their lunch. We asked what had happened to the food and our waitress assured us that she had spoken to the chef. Eventually, just as we were going to ask again, the four plates arrived. Two were OK but two of the steaks were very well done, somewhat tough and the chips/veg were cold. The waitress offered to take those plates away and get fresh steaks. So it meant that 2 of us ate lunch while the other 2 watched. When the replacement steaks arrived, the other 2 could eat while the others watched.. Not a good way to enjoy a lunch together. I think the waitress should not have been left to try and cope with unhappy patrons. The chef or manager should have come to the table and explained or apologised when it was first realised that the meal was not going well. I have a feeling that the chef was having an off day and wanted to get home. We were given a complimentary bottle of bubbly which was at least a kind gesture to try and make up for the poor experience. Just after finishing the main course we were asked if we wanted desserts - because the kitchen wanted to close! And we were asked to leave through the back gate as the main building had been locked and the alarm was on! Well thats a first. If they hadnt been sooo sloooow with the food we would not have been the last to leave! The tasting area is pleasant, the bubbly is great and the new fittings and decor are attractive, but no amount of nice cushions or furniture can make up for poor food and service. Come on J C Le Roux, you can do better than this!

1  Thank Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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272 - 276 of 301 reviews

Reviewed March 17, 2013

Well worth a visit for the food matches for their bubbles, we had on their recommendation the nougat, which was lovely & had to buy some more!!

1  Thank superlois987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

My husband and I visited the House of JC Le Roux for our wedding anniversary lunch. Situated in the gorgeous surrounds of the Stellenbosch winelands, JC Le Roux has been making award-winning sparkling wines for decades. You can take a wine paring downstairs or head upstairs to the newly revamped Le Venue restaurant.

When we arrived, the wine tasting was very busy and there was a queue waiting, so we decided to head to the restaurant straight away, which was about 60% full. The lunch menu is small and priced for the foreign tourist market (in other words, expensive). It does provide a good backdrop in which to order their wines by the glass or bottle. My husband and I both ordered the sirloin with grilled vegetables and chunky potato wedges. Unfortunately the waiter was none too attentive, and although we ordered our steaks medium rare, they arrived well done with the edges charred. After that the waiter left and we were not checked up with again, or we would've sent our steaks back. The bubbly was however, wonderful. If you want a pleasant trip out to a beautiful location, maybe stick with the wine tasting at JC Le Roux and forgo the restaurant.

Thank Thirtygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

We went to the recently renovated restaurant and tasting area of J.C. le Roux. The tasting room is at the bottom with the restaurant on an elevated floor, overlooking the tasting area. The decor is as the guests, a bit loud. And the guests are like the products on offer, quite bubbly.

We had a "champagne" breakfast that was served quite speedily, taking into account that they had three power failures while we were there. I was pleasantly surprised with the "not so sweet" that they had on offer. JC le Roux is well known in South Africa for their sweet sparkling wines but the bottle of brut we had went down well at the start of our wine tasting day. The food was well presented and appetizing and I do need to mention the fries, they were scrumptious (I've never mentioned fries in a review...these were really worth it).

All in all it was a good experience (we did not do a tasting or pairing, not enough time that day) but the acoustics in the restaurant area is really poor. This is not the more formal wine tasting crowd that you would expect at a wine farm, it's the sparkling type. So put on your happy hat and enjoy the crowds.

Thank Vuurtoring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

Excellent sparkling wine and sweets tasting.People friendly and knowledgable.Had a great time.Would definately recommend if you are touring the winelands.

Thank Tokkelosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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