Booked a table for my 30th birthday and was very excited to celebrate the big day! To my surprise, my best friends drive in all the way from Port Elizabeth to surprise me and celebrate.
I then call Guardian Peak to let them know that my 2 friends would be joining us for lunch. A very rude and unaccommodating man informs me that they are unable to assist. Not even a "we'll see what we can do" ... just NO, they cannot accommodate 2 more people at my table and this is like 2 hours before the actual event!!
He was terribly cold, had a complete don't care attitude. I said we'll squash and it doesn't even matter if chairs don't match etc. but nope, he could not be bothered! The response was disgusting! I asked to speak with the manager hoping s/he would be able to help but to my utter surprise this person was the manager. How unfortunate!
He just lost a group of 14 people that now all know about what happened. Needless to say, none of us or any of our friends will ever head there!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.