This establishment appears to have a serious identity crisis; it is certainly not a 5-star Boutique Hotel, but should probably best be described as a 4-star Townhouse Hotel, though on the amazing experience we had there this month two stars is generous. We arrived for the final three nights of what had been an excellent South African vacation, having reserved a "Deluxe Suite with two en suite bathrooms". On arrival we were shown to a small, dark and noisy double bedroom, with a single bathroom. Fortunately I had the detailed booking confirmation with me, and the bewildered front desk staff were able to print-off an identical confirmation from their system, yet the reality is that this hotel does not have any suites ! In fact the biggest issue at Coopmanshuijs is that they have tried to create too many rooms, with the result that none of them, despite some good bathrooms, are 5-star ! The GM was absent, so the front desk staff tried really hard to find us alternative accommodation in the area, but with no success, so we were stuck with making the best of it, and picked the best room that Coopmanhuijs had available; this was a considerable improvement over the first offering, but was still probably not more than 33sq,m. including a 9sq.m bathroom. Most rooms I saw were relatively small, dark and/or noisy. Late in the afternoon the GM arrived, and was effusively apologetic, blaming her marketing department and the booking system; I demonstated that the room I had supposedly booked was through the hotel's own Website, and had been offered for a year or more. I even pursuaded her to go into the Website in my presence, where it still boasted that "Three of the 14 bedrooms have their own small lounges ...." In fact, as I write this report, the Website has still not been amended, despite her assurances, and this is truly unacceptable practice ! There are actually 16 rooms in the hotel, so maybe one might draw conclusions as to where the extra two rooms came from ? Incidentally, I had even been charged a deposit based on an apparently fictitious rate which was 150% of that for the best room that actually exists ! Whatever, we had no alternative but to make the best of it with our new room, and set out to enjoy Stellenbosch Town, for which the hotel is indeed excellently located. I am fully aware that Coopmanhuijs has received a lot of favourable ratings, but tend to think that some guests are not really benchmarking true 5-star establishments, possibly because, once you eliminate the non-existent suites, Coopmanshuijs does not charge 5-star rates. 5-Star means getting it right from the moment you enter the premises, not dropping the ball and then mounting a charm offensive. 5-Star also means that you might expect used glasses, bottles and towels to be removed from the pool area, something that did not happen for an hour or more while we were there. 5-star means not reprimanding junior staff in front of guests. 5-star should probably mean having freshly squeezed juice for breakfast, or cornflakes available, or traditional marmalade, or a toaster that can produce toast in less than 6 minutes per slice. The 'Fawlty Towers' tag came unprompted from another guest after witnessing the daily toast debacle, but it truly fitted our experience here. The front desk staff certainly did their best to recover things, and junior staff are all friendly and helpful, but somehow there's a poor atmosphere and apparently little to smile about. This hotel has masses of potential, but the owners need to decide what to make of it. It can be a 5-star boutique hotel, but that will require remodelling and reducing the number of rooms, jacking-up the service and putting-up the prices. If it is to be a 4-star Townhouse hotel with small rooms, then make that decision, drop the pretention, and improve the atmosphere. I regret to write such a bad review, but we are experienced international travellers, including within South Africa, and this was a debacle of extraordinary proportions. The fact that the Website is still unamended is unprofessional, inexcusable and speaks for itself.
- Official Description (provided by the hotel):
- Built in 1713, Coopmanhuijs was one of the first grand residences in the heart of historic Stellenbosch, and is now surrounded by the town's many stylish shops, galleries and museums. The rooms in the Manor House and newly built rooms overlook a outdoor pool and a walled courtyard. Guests can enjoy meals from the Provencal kitchen and dine at leisure with a glass of fine Cape wine in the courtyard or in the intimate Helena's Restaurant. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Priceline, Expedia, Travelocity, Agoda, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Coopmanhuijs Boutique Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Coopmanhuijs Boutique Hotel Stellenbosch
- Coopmanhuijs Boutique Hotel And Spa