We, as a family, have been regular visitors to this hotel, and it has sentimental connections with us. However, this last stay, may well be our last one. We just found it disappointing as a whole, although I must say the staff that we were involved with, were all very pleasant & polite.
Having said that, I made a complaint to the Manager, Izelle, about a month after our stay, as I had realized that we were missing 2 cut glasses that we had taken with and hadn't come home with. I explained that I had scanned the room twice, before leaving, to make sure that all our belongings were out, and the glasses could not have been there, else I would have seen them. (on the table where the kettle was, I had washed them myself and they were clean)
She said she would investigate and let me know. She herself did not seem to know what a cut glass was, and I had to explain it to her.
I had to phone back 2 weeks later, as she hadn't yet contacted me, and she said that she hadn't found them yet, but that we would definitely get them back.
A lady called Maria did phone me back about a week later, saying that they hadn't yet found them, but was going to look in the bar to see if they were there.
Since then I have heard nothing at all.
These are not hotel supply glasses and the cleaning lady that removed them must have been quite aware of that, plus they were clean and did not need removing.
I subsequently remembered that my bottle of shampoo also did not come back with me and can only suppose that it also went missing the same way, as I definitely did not see it in the bathroom and it was a large bottle.
What can I say, but that we are very disappointed by the outcome of our stay and the subsequent lack of interest in sourcing my property.
At the end of the day, it boils down to pure theft in my opinion, and who would want to revisit a hotel that condones theft, especially after it being reported ?
- Official Description (provided by the hotel):
- Protea Hotel Saldanha Bay - A Bay of Tranquillity. An atmosphere of space and light, this hotel occupies a magnificent waterfront position only 80 minutes' drive from Cape Town. Protea Hotels Saldanha Bay offers excellent accommodation with a choice of standard rooms or one of our two suites. Once you have settled in, pop down to the attractive lounge and cocktail bar where drinks are served to GUESTS as they relax watching the seagulls glide by. The hotel also has a games room, a pool, table tennis, darts and kids play area that available to all GUESTS. Don’t forget our first class Mussel Cracker restaurant; you will be delighted to find a restaurant on the water’s edge with a perfect view, of the sunrise in the morning and the Moon rise at dinner time. The hotel has its own slipway and jetty and the bay is a haven for fishing and watersport enthusiasts. Discover quaint fishing villages, abundant bird life, wild flowers, the seafood route and the magnificent Langebaan lagoon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Hotels.com, Marriott, Expedia, Agoda, Priceline, Travelocity, Booking.com, TripOnline SA, Cancelon, Cheap Tickets and Hotel.de so you can book your Protea Hotel by Marriott Saldanha Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.