My wife and I purchased a Groupon for this restaurant several months ago. We decided that we would go this afternoon and enjoy the food and probably watch part of a football game on tv. We headed to Taps as it is close to our house and on our way my wife said "oh, they have a Groupon now deal for this place also for today!"
We got there and it appeared to be busy. We walked to the door and there was loud music playing from what appeared to be a blues band. The waitress came up to us and told us that it was $15.99 each and that there was a brunch going on. I told her we were mainly interested in off the menu items and she said they didn't have that available until after 2pm. I told her we had a Groupon and she said, oh, hold on let me check with my manager. I showed her my Groupon coupon and also my wife pulled up the Groupon now on her phone. The waitress came back and said the manager said the Groupon was not available until after 2pm. I asked her why not, she said she didn't know, but the manager said.
Although the manager was only 15 feet from us in clear view, he never once offered to speak to us. However, since we had to pass him on the way out of the establishment, I went up to him! I asked him how he could refuse to honor a Groupon Coupon since it had no restrictions on it? He said it was not valid for special events. I asked him about the Groupon Now and he said we don't have one going. To which my wife pulled up the Groupon Now and showed him. He said well, you will have to come back. We aren't taking those until after 2pm. And besides the owner must have done that I don't know anything about it. I again told him the coupon said only valid from 11 until 3pm. My wife showed him the Groupon now and he said that there was nothing he could do about it!
I told him I thought he was the manager, he said he was but that wasn't something he could do. I said to him "so rather than accomidate us because of your restaurants mistake, you would rather refuse service to 2 new customers that live here in town?" His response was he would certainly tell me owner about the mistake on Groupon in the morning.
At no time did he offer anything but an apology. He didn't ask us to return, didn't tell us he would give us something for our inconvenience, nothing. I thought the purpose of Groupon (and other similar sites) was to boost revenue and to build business, not to disappoint and turn customers away. I doubt if we will ever be back!
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