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“Best spa experience by far”
Review of Sante Hotel & Spa

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Sante Hotel & Spa
Ranked #10 of 14 Hotels in Paarl
Reviewed November 26, 2012

Sante Hotel and Spa is the best kept secret of the Cape winelands.
The finely manicured estate and pristine setting set the scene for a five star experience. The staff are kind, friendly and incredibly professional; catering for each guest's every whim.
The spa staff are particularly professionally trained, offering excellent treatments at the highest standard. The spa itself, with a vast treatment menu and wide range of amenities, is exceptionally well-maintained and managed.
On an overnight getaway, my husband and I stayed in a Manor House room which is incredibly spacious and beautifully appointed. Guests enjoy a real sense of privacy and quietude while staying in the Manor House. We were particularly impressed with the finesse of the barman and waiters at the bar and restaurant, as well as with the standard of the restaurant menu and dining experience- the dinner menu was seasonal, sumptuous and novel and the day-time menu offers diners a broad choice.
The overnight experience at Sante Hotel and Spa was an unforgettable breakaway and one we hope to enjoy on special occasions throughout the year.

Room Tip: Any of the four East-facing rooms look out on the Swartberge and offer a beautiful view.
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  • Stayed: November 2012, traveled as a couple
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Thank Psytink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orionsante, Manager at Sante Hotel & Spa, responded to this reviewResponded May 27, 2013

Dear Sir/Madam,

The cat is out of the bag and no longer the "best kept secret". We need to thank you for this as your generous compliments and review will ensure that Sante becomes the best know secret in the Winelands.

Thank you once again for taking the time to share.

We look forward to seeing you soon at Sante.

Warmest regards,

Staff and Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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136 - 142 of 189 reviews

Reviewed November 14, 2012

Unfortunately due to a mix up we were left without a room where we had reserved in Franzhoek and they helped us find another one. Most places were full and we ended up at Sante. It is a spa hotel. It could be anywhere in the world (southern Spain, US,...) Very impersonal. Room ( a manor suite) was huge and very comfortable. Staff was helpful and accomodating. We were only sleeping there so it was pretty good but I would hessitate to spend a few days at such an impersonal place with all the wonderful old dutch places full of character around.

Room Tip: A manor Suite.
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  • Stayed: November 2012, traveled as a couple
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Thank Perrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orionsante, Manager at Sante Hotel & Spa, responded to this reviewResponded May 27, 2013

Hola,

Muchos gracias... Thank you for your review and your compliments on our rooms and property. Sante is a newer property and as such cannot fill a niche occupied by historic properties that are modified remnants of Cape Dutch homesteads.

Thank you for visiting us all the way from Spain.

Gracias,

Staff and Management

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Reviewed November 6, 2012

I had planned a surprise anniversary "night away" with my husband, and even I was pleasantly surprised by the overall reception we had received. Everything from the welcome to the surprise dessert for our anniversary (what a lovely touch), was overwhelming, I could not believe how special the staff of Sante makes you feel. All the staff were amazing, breakfast and dinner was fit for a king. I cannot express how thankful I am to Sante for making my time there blissful! What am amazing experience... Not to mention the Spa facilities, which was everything it promised to be.

I will most definitely be seeing them again, soon.

Room Tip: The luxury suites are equilly magnificent, with spectacular views of the Franchoek mountains.
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  • Stayed: November 2012, traveled as a couple
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Thank Yumna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orionsante, Manager at Sante Hotel & Spa, responded to this reviewResponded May 27, 2013

Dear Sir/Madam,

Thank you for your fantastic write up on Tripadvisor. We are humbled by your compliments and can only hope that we meet and exceed the expectations of all of our guests.

Warmest regards,

Staff and Management

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Reviewed November 1, 2012

We were initially going to stay at a nearby venue, but due to unfinished building works at the venue, we were moved to Sante and it was AMAZING! The frindliness of the front desk staff made us feel at home immediately.
We stayed in a manor house suite - one word - huge! The room was beautifully furnished and clean. The huge raised bath certainly made an impression on us.
We asked housekeeping to provide us with an ironing board and iron - we were pleasantly surprised when a housekeeper came to fetch our clothing and brought them back half an hour later, perfectly ironed.
We were unable to book a massage session, due to the spa's popularity with day visitors and other guests, but we certainly enjoyed the indoor pool, the massage chairs and the (well-equipped) gym.
Food at Sante was absolutely amazing - breakfast was a very well laid out buffet with everything you can possibly want for breakfast. Dinner was a much more gourmet affair, with the food beautifully presented and tasteful. Restaurant staff were extremely helpful and friendly.

Overall we had a wonderful few days at Sante - the new management has certainly changed Sante for the better (after reading some of the older reviews on this site). i would certainly recommend Sante to those wishing for break from the rat race that is life.

  • Stayed: October 2012, traveled as a couple
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Thank fjvdberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orionsante, Manager at Sante Hotel & Spa, responded to this reviewResponded May 27, 2013

Dear Sir/Madam,

Thank you for your wonderful review. We truly appreciate you taking the time to share your experience of the new and improved Sante.

We hope to see you back soon and apologise for the spa not having availability(as I am sure you are aware it is very popular and one of the leading spa's in the region).

Warmest regards,

Staff and Management

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Reviewed October 15, 2012

The hotel finds itself in a lovely setting. We were originally book for a Spa Suite, but upon arrival we found out that we were upgraded to a Manor House Suite. The room itself was stunning with a four poster bath tub and a balcony over the courtyard. There were the small inconveniences though, eg. the towel rail being a good few metres away from the basins in the bathroom, two bathrobes provided, but only 1 pair of bath slipper and this was the first hotel I've been to with no hotel directory, room service menu, spa menu, etc. There wasn't even a phone directory telling you which number to dial in case you wanted to enquire about the hotel amenities. The service in the restuarant was excellent, the lunch & supper menu was a bit limited, but the food nevertherless very good. The breakfast was excellent, even though we were only booked for the cold breakfast buffet, but that was more than satisfactory. The Spa facilities were great and the treatments were wonderful, but there was distinct lack of staff presence to guide you to use some of the many facilities that didn't require an appointment. Despite the few small things mentioned, it was a wonderful experience overall.

  • Stayed: September 2012, traveled as a couple
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1  Thank Ebzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orionsante, Manager at Sante Hotel & Spa, responded to this reviewResponded October 17, 2012

Dear Sir / Madam

Thank you for your review and feedback, we apologise for the lack of Directory of Services, the old Directory was sub standard and had incorrect Data in it, our head office is currently putting together the finishing touches on our updated Hotel Directory...We are glad you enjoyed your stay and as always are always extremely happy to receive guest feedback. This is vital for our new management team to use in order to enhnace the "Guest Experience"...We look forward to seeing you back at Sante soon.

Sincerely

The Staff and Management Team

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Reviewed September 19, 2012

I attended a 2 day work conference which was held at Sante hotel. The first thing that one notices is the stunning views. There were no designated disabled parking bays from what I saw but I was told to park near the entrance to the conference venue which was fine. The pathways are uneven bricks (crazy paving?) so I had to be careful there.
Conference venue is really nice and was held on 1 level and was all flat with no steps etc. Disabled toilet was clean and easily accessible. The only problem which someone else might encounter in the disabled toilet is that there's a very large basin which does encroach on the toilet a bit, making transferring onto and off a bit awkward.

Lunch was held in the Debut restaurant. Lunch was a buffet set up and it was delicious! The chicken pie was moreish!

The, suites are set a distance from the conference and restaurant, so we drove. I had a Spa suite, which is easily accessible from the parking area. Again, there was no designated disabled parking bay and uneven pathway. The spa suite is nice and spacious, with an extremely spacious bathroom as well. The suite had 2 double beds, 2 massive cupboards but no lowered rails but there are drawers should you need it. There is the usual tea and coffee making items and also a fireplace. My only problem is that the door to the patio area was too narrow to get through, so that was a no go. Oh that and the fact that the patio doors lock was broken, so a bit of a safety issue as far as I’m concerned.
The bathroom had a massive roll in shower with a shower seat and height adjustable shower head and equally massive and deep oval bath. The toilet is easy accessible with grab rails and telephone in reach.
There is a pathway from the Spa suites to the conference venue, which includes going over a wooden bridge, easy to navigate, just be careful of the uneven pathways though.
The spa is also easily accessible from what I saw but there’s a step down into the rooms where they have some treatments. The gym is accessible as well and is situated inside the spa area. The heated swimming pool area is accessible and the pool itself looked so inviting! Didn’t see any hoist though, so unless you can get in and out by yourself, good luck!

Overall a very nice and accessible venue, with stunning views.

  • Stayed: September 2012, traveled on business
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Thank kaAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orionsante, Manager at Sante Hotel & Spa, responded to this reviewResponded October 17, 2012

Dear Sir / Madam

Thank you for your review and feedback, we aprreciate you taking the time to post a review , we find this an invaluable tool to help us enhance the guest experince and improve our property...We look forward to seeing you back at Sante soon.

Sincerely

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Reviewed September 12, 2012

I had my 21st at sante about 2 weeks ago. I wa competely surprised by what they had done for my party the friday night. Phillipe, the food and beverage manager, had completely turned one of the function rooms into a magical 21st venue. The food was awesome, the decor was outstanding and anything we needed was sorted immediately. The following evening we had a formal dinner and once again sante ad gone above and beyond. My friends and I were treated like royalty.the chef's food was exquisite and the atmosphere was sooo brautiful and warm. Sante is definitely a jewel in the heart of the winelands to be visited:)

  • Stayed: August 2012
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Thank nadiag987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sante Hotel & Spa

Address: La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646, South Africa (Formerly Sante Winelands Resort)
Location: South Africa > Western Cape > Paarl
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Paarl
Price Range: $107 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sante Hotel & Spa 4*
Number of rooms: 61
Official Description (provided by the hotel):
Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more   less 
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Also Known As:
Sante Hotel Paarl
Sante Hotel, Resort And Spa
Sante Winelands Hotel

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