I'm interested to read the negative review posted by VeraJayne. We also did the "Amazing 5-star spa getaway" Daddy's Deal, and chose to make it a two-night getaway. We were greeted with great courtesy on arrival, handed welcome drinks, and escorted on a quick tour of the facilities. Then we were taken to our room, with which we were very impressed. It was clean, and very comfortable. There were some glitches: no adapter for the hair-dryer, a stingy supply of teabags and coffee, and I thought the provision of Cremora was unacceptable for an upmarket establishment - there's a mini fridge, use it to keep some real milk cold! It would have been nice to provide matches for the candles in the room, and the bath plug needed help to stay closed. We did turn the TV on, but the reception was poor, and there wasn't anything more than MNet. But we didn't go to watch TV so it wasn't an issue!
The service was excellent - every staff member we encountered was friendly and polite and helpful.
The little dam outside our room was a bonus, and my husband's stay was greatly enhanced by being able to fly fish at no cost with his own rod!
The food was good, generous breakfast buffet, and the dinners were good but a bit expensive, as were the drinks. Waitering service was very good.
The spa was beautiful, excellent service, lovely change rooms and shower facilities. We had great treatments. There is a couple's room (upstairs), maybe it was already booked when VeraJayne tried to book her couple's massage?
We really enjoyed the indoor pool and jacuzzi area, and were impressed at the provision of towels and blankets. It would have been nice for the pool bar to be actually stocked and selling drinks and snacks or light meals. The iced water was very welcome, but at no point were we offered anything else to drink or eat.
Considering the price we paid, I think it was a good value for money deal. I did email the hotel to point out the room glitches, and got what is obviously the standard "we'll take this up at the management meeting" reply. However, I do intend to follow this up! But overall we were impressed, and would go there again!
- Official Description (provided by the hotel):
- Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more less
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- Also Known As:
- Sante Hotel Paarl
- Sante Hotel, Resort And Spa
- Sante Winelands Hotel