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“Spoiled by Unfriendly Staff”

Brian's Grill and Family Restaurant
Ranked #13 of 46 Restaurants in Oudtshoorn
Price range: $3 - $12
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Reservations
Description: Brian’s Grill & Family Restaurant, established in September 2010 in Oudtshoorn is a family dining restaurant, with great ambiance. Our restaurant boasts of well prepared a la carte dishes and we are open from 08h00 to late, 7 days a week. We cater to every taste as we offer a variety of dishes including Ostrich, Crocodile and Venison.
Mossel Bay, South Africa
Level 6 Contributor
162 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“Spoiled by Unfriendly Staff”
Reviewed August 13, 2014

What could have been a great lunch turned into a average experience due to our unfriendly waitress who made us feel that we were the reason why she had to work on a Sunday. The 4 drinks that we ordered took 3 trips to get to our table and in the end I had to fetch my own water. On the upside the food was great, portions big and very reasonably priced. This could be a real gem if the owners get the right staff.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank StellaJ09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian's G, Owner at Brian's Grill and Family Restaurant, responded to this review, September 24, 2014
Sorry for the bad experience you had. We strive to offer professional service but unfortunately we had a couple of trainees. We can assure you that this will not happen again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Coventry, United Kingdom
Level 1 Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“End of the perfect stay in Oudtshoorn again.”
Reviewed August 4, 2014

We visit our family in Oudtshoorn every year and always try to end the holiday with a really big blowout meal, we have dined in almost every resturant in Oudtshoorn overthe years and make a point oftrying somewhere new every year. This year we chose Brians, wehad eaten here before it was taken over and refurbished and had eaten well, this year the place looked much better, it has been extensively extended and seats loads, There is a bar in the corner and a very good stage where on ourevening a performer kept us entertained singing a wide variety of songs.
I said before we like a blow out at the end of the holiday so we started with cocktails, these are large!!!! Ourstarters came from both menus we had chinese and south african starters which were never to be beaten, the spring rolls are to die for, and the prawns were fresh as a daisy. Mains were all super, The espatadas were tender and juicy, my steak was brilliant, I love steak and blue cheese, my grandson could only manage half his pizza, he had the rest for breakfast, we had some shooters and then deserts. I can in all honesty say that the meal could not have been better.

Brian,s staff especially Rosie (who I realy kept on her toes) could not have been more helpful and gave us a great night out.

There is always a catch, this one can be fixed easily, IT IS AGAINST THE LAW TO ALLOW PEOPLE TO SMOKE IN A RESTURANT. My elder grandson hates the smell of smoke and a man next to him smoke right through the meal, get a grip and BOOT THEM OUT, you are going to loose more customers by allowing smoking than you will ever gain by allowing it. Case proven all over the world.

Overall, great place great food great people, don't miss out give them a try.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian's G, Owner at Brian's Grill and Family Restaurant, responded to this review, September 24, 2014
Your review made me extremely proud. With respect to the smoking comment, smoking is forbidden in the dining areas. Hope to see you again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Pretty good ”
Reviewed July 20, 2014 via mobile

Good food, good service. There's nothing more really, the big hall is nice, you can bring along a whole bunch of people and they will surely fit. Smokers in the non smoking area kinda ticked me off but other than that great.

Helpful?
1 Thank Carlrich R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian's G, Manager at Brian's Grill and Family Restaurant, responded to this review, July 24, 2014
Thank you for the review. On your next visit please keep in mind the non-smoking area is inside the main restaurant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, South Africa
Level 1 Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Delish Find!!!”
Reviewed July 16, 2014 via mobile

We visited Brian's Grill and had such delish food on our first visit, that we had to come back - amazing selection of dishes on the menu!

Helpful?
1 Thank Shirley_M_Zacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian's G, Manager at Brian's Grill and Family Restaurant, responded to this review, July 24, 2014
Thank you very much. We appreciate your positive feedback. Hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Brian's a nice place”
Reviewed June 18, 2014

The place was nice and cozy, in fact an ideal hangout with friends. The food took long to come, may be it is becuase the plase was full.

Visited June 2014
Helpful?
1 Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian's G, Manager at Brian's Grill and Family Restaurant, responded to this review, July 3, 2014
Thank you for the positive compliment and for understanding we were busy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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