We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good location - Bad service” 3 of 5 bubbles
Review of Lagoon Beach Hotel & Spa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Lagoon Beach Hotel & Spa
Ranked #1 of 3 Hotels in Milnerton
Liestal
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good location - Bad service”
3 of 5 bubbles Reviewed November 21, 2012

We went to a hiking tour on the table mountain and informed the hotel reception of our tour, so if in any case something would happen somebody would know our route. After the tour we returned to the reception to inform them that we arrived back safely, but nobody really knew that we went on the hiking tour - no communication between the personal.

Otherwise our apartment was clean and big, only problem was the room to the floor side which only had small shades on the window and the light from the floor was always on, shining through the closed shades.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CHRACH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Spa, responded to this review, November 26, 2012
Dear CHRACH

Thank you for your review of Lagoon Beach Hotel. I am delighted that you found our apartments comfortable and I hope you enjoyed your hike up Table Mountain. Please accept my apologies for the fact that the reception staff were unaware that you went on a hike. I will implement the necessary improvements to communication of these sorts of things immediately.

Kind regards,

André Turnbull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,290 reviews from our community

Traveler rating
    435
    489
    194
    100
    72
See reviews for
290
428
53
331
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Johannesburg , South Africa
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

We ( party of two) have just returned form a weekend stay at the hotel. n amazing improvement on the interior furnishing of the public areas. A very good use of great colours - very modern yet works very well in these areas. Swimming pool area was always clean and the staff were more than helpful. the breakfast was more than you can expect from an "inclusive" package. Although a short distance from the CBD and the V&A Waterfront it is still a great location - views of the bay and Table Mountain are some of the best in Cape Town. the beach in front of the hotel is clean and good for walks.Booked directly with the hotel on their website - easy to use and promt confirmation. I recommend this hotel for a stay in Capoe Town !

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bathawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Spa, responded to this review, November 20, 2012
Dear Bathawk

This is truly a great review and I thank you for the kind words. We are very excited about the “new look” Lagoon Beach Hotel and agree that it is a very welcome improvement.

Thank you for your recommendation and we hope you visit us again when you come to Cape Town.

Kind regards,

André Turnbull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 15, 2012

Booked 2 nights here (via priceline) at end of S African 3wk trip. Value for price was excellent overall. Wifi and breakfast included in price (internet generally NOT free in S Africa and especially wifi). Breakfast was excellent and fresh, especially filter coffee. After 3wks of backpacking and roadtripping, I appreciated a good shower and real coffee.

Location was on the beach and beautiful view of Table Mountain as well as loads of kitesurfers. Had a few services at the Camelot Spa and again, value for price was worth it. Quick drive to Cape Town airport made stay easy. Tried Wang Thai and dinner was very good.

I'd definitely recommend this location.

Only downside was that no real shops w/in walking distance but the hotel does have shuttle service.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bublikka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Spa, responded to this review, November 20, 2012
Dear bublikka

Thank you for taking the time to tell TA about your experience at Lagoon Beach Hotel.

It seems you had an amazing trip to South Africa and we hope to welcome you back to South Africa, Cape Town and of course Lagoon Beach Hotel very soon.

Kind regards,

André Turnbull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

Location excellent and convenient without being in the busy city or usually touristy seafront areas.
Excellent service from all hotel staff, and the Food and Beverage Manager went out of his way to extend courtesies to us on arrival after we suffered under the closure of 1Time airlines, with this package we had booked and paid. Restaurant very good, and although the 2 bedroom suite we had needs serious attention to some refurbishment in the living areas, and was not self-catering as they described ( but they did their best to fix that). Furniture is looking very tired.
Nonetheless the stay was comfortable and pleasant, and I would centainly consider this place again on a stay in Cape Town

Room Tip: Seafacing rooms come at a premium, but if you ask, you may get at least a partial sea view with addi...
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank furryneck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Spa, responded to this review, November 20, 2012
Dear furryneck

Thank you so much for your review and I am so glad that you enjoyed your stay with us at Lagoon Beach Hotel.

I will definitely pass on your praise to Martin, he is a valued employee of the hotel and always has our clients best interests at heart.

I take you point about the suite, we are actually busy with doing up a mock rooms for a bedroom refurb in 2013.

I do hope to welcome you back to Lagoon Beach in the near future and please keep an eye on our website for specials.

Kind regards,

André Turnbull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
Level Contributor
6 reviews
5 of 5 bubbles Reviewed November 9, 2012

I stayed at the Hotel again and was very surprised to see the changes made with the interior, such an awesome face lift, modern and very comfortable to move around. Again there were prompt service and very friendly staff members. I feel so at home when I am there, the fantastic view of the ocean and Table Mountain! I recommend this hotel at all times! Want to relax and hear the ocean?.....then this is where you must go and relax.

Room Tip: sea view always a winner!
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Elmarie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Spa, responded to this review, November 20, 2012
Dear Elmarie J

It was wonderful to have you back at Lagoon Beach Hotel and I am delighted that you enjoyed yet another stay with us.

We have put a lot of hard work into the refurb and I am glad you approve. We are looking forward to welcoming back to Lagoon Beach when you are next in Cape Town.

Kind regards,

André Turnbull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

This hotel has an important significance to me as this is where I stayed during my honeymoon. Had booked it via a travel portal and thus never know how this would turn out to be.

It exceeded my expectations from all count be it room quality, prompt service, food or the sea view. Had a great time. The water in pool was damn cold and thus could not use it. probably they can have one pool as temperature controlled.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nishith83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Spa, responded to this review, November 7, 2012
Dear nishith83

Thank you for your kind comments on TA. It is wonderful to read that you enjoyed your stay with us and that your expectations were exceeded. Our hard work is definitely paying off.

With regards to the pool, it is something we are looking into and hopefully you may be pleasantly surprised the next time you visit us at Lagoon Beach Hotel.

Kind regards,

André Turnbull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed November 2, 2012

Lagoon Beach was a great hotel in terms of the value for your money. If you are looking to stay in the middle of the action in Cape Town this is not the place. It's a 15-20 min cab ride away. However, it's directly on the beach with an amazing view of the V&A waterfront and table mountain. The staff is professional. We stayed here on our honeymoon. I'd have to say this property is more so designed for business travelers and long term guests. Nothing negative here to comment on, but also nothing major that sets them apart from other hotels.

Room Tip: You definitely want an ocean view room
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tmtraveler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Spa, responded to this review, November 5, 2012
Dear tmtraveler7

Thank you for your comments on Tripadvisor. I am delighted to hear that you enjoyed your stay with us. We have worked hard of staff professionalism and I and glad to see the hard work has paid off.

We hope to welcome you back to Cape Town very soon.

Kind regards,

André Turnbull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Milnerton
3.3 mi away
DoubleTree by Hilton Cape Town - Upper Eastside
4.1 mi away
Radisson Blu Hotel Waterfront, Cape Town
Radisson Blu Hotel Waterfront, C...
#32 of 106 in Cape Town Central
4.5 of 5 bubbles 1,642 reviews
1.3 mi away
Cape Town Marriott Hotel Crystal Towers
Show Prices
Show Prices
Show Prices
7.5 mi away
South Beach Camps Bay
South Beach Camps Bay
#2 of 12 in Camps Bay
5.0 of 5 bubbles 262 reviews
5.7 mi away
Protea Hotel by Marriott Cape Town Sea Point
Protea Hotel by Marriott Cape To...
#67 of 106 in Cape Town Central
4.0 of 5 bubbles 306 reviews
5.5 mi away
The Hyde All-Suite Hotel
The Hyde All-Suite Hotel
#28 of 106 in Cape Town Central
4.5 of 5 bubbles 448 reviews
Show Prices
Show Prices
Show Prices

Been to Lagoon Beach Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lagoon Beach Hotel & Spa

Property: Lagoon Beach Hotel & Spa
Address: Lagoon Gate Drive, Lagoon Beach, Milnerton 8000, South Africa (Formerly Lagoon Beach Hotel & Apartments)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Milnerton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Milnerton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lagoon Beach Hotel & Spa 4*
Number of rooms: 211
Official Description (provided by the hotel):
Lagoon Beach Hotel offers unequalled vistas of Table Mountain and Atlantic Ocean. Immersed in an atmosphere of contemporary minimalist design and neutral tones, reflecting the natural surrounding environment. Decor is typical of a stylishly appointed modern city hotel. The hotel's 32 beach frontage deluxe suites offer a breathtakingly unique oceanside experience. Ten minutes from Cape Town's Waterfront, with direct access to the beach. Abalone Brassiere is a culinary delight to savour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Agoda, Orbitz, Hotel.de, HotelsClick, HRS, Reservation Counter and Despegar.com so you can book your Lagoon Beach Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lagoon Beach Hotel And Apartments
Lagoon Beach Milnerton
Lagoon Beach Hotel Apartments
Lagoon Beach Apartments
Lagoon Beach Hotel & Spa Cape Town/Milnerton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing