We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great guesthouse for exploring the Garden Route”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hide Away Guest House
Ranked #14 of 129 Knysna B&B and Inns
Certificate of Excellence
Reviewed March 18, 2013

We stayed here for 2 nights and it was ideal for our stay in Knysna. The location is excellent and easily walkable to lots of great restaurants in the town. There is so much to do in the surrounding area and we wished we had stayed longer. Colleen and Cecil were great hosts and gave us lots of great recommendations for restaurants as well as booking trips for us. Great value for money and I would highly recommend a stay here.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank caroline_mcr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HideawayKnysna, Owner at Hide Away Guest House, responded to this reviewResponded March 20, 2013

Hello Caroline

Thank you so much for taking the time to write the review on your stay with us.

As you say, Knysna is the ideal hub from which to explore the Garden Route and we were delighted that you chose to stay with us - it was indeed a pleasure meeting you.

We hope that you are considering a return to South Africa in the not too distant future and that we may get to see you again.

Kind regards
Cecil & Colleen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (402)
Traveler rating
Traveler type
Time of year
Language

200 - 206 of 402 reviews

Reviewed February 25, 2013

I recently spent a few nights at Hide Away. This was a return visit with the 1st being in 2007. I was pleased to find that the B&B has not changed and was still to a very high standard.
On his occasion we opted for a non-view room as we are out most of the day anyway and found it to be a very nice room within the main building, It was clean, comfortable and had all expected personal touches. Breakfast was very good.
Collen and Cecil were friendly, helpful and very professional.

I would have no problems with recommending this B&B or going back myself.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank simondup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KnysnaHideaway, Owner at Hide Away Guest House, responded to this reviewResponded February 27, 2013

Hello there

After recently receiving two pretty negative reviews we were absolutely delighted to read your review. Unfortunately for us, we tend to take reviews quite personally and any negativity pretty much takes the wind out of our sales - but not today!

It was great seeing you again and hopefully it will not be another 5 years before you return to Knysna.

Take care - from a beautiful, sunny day in Knysna!

Kind regards
Cecil & Colleen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

Hide Away Guest House, Knysna,
6-8 February 2013

We stayed for 3 nights at this guest house and on arriving on the afternoon of 6 February we found the swimming pool was closed as the decking was being replaced. We were told by the proprietor, Cecil, that it would be completed by the end of the day but it transpired that the work was still taking place when we left after our 3 nights.

We would concur entirely with the report on Trip Advisor dated 18 February from "Caroline T of Guilford" who was staying in the room adjoining ours. Had we been told that work was to take place we would have not stayed at the Hide Away, and the proprietors did have the opportunity to let us know the day before our stay as we emailed them asking for directions, to which they replied but did not let us know about the work.

We booked this accommodation after reading the favourable reports on Trip Advisor, however, we were not pleased with our room because access to the wardrobe through a small central door was difficult, plus the wardrobe was not deep enough and we were unable to close the door with clothes hung inside. Also, the safe was too small to take even an iPad. The bathroom was very dark and needed a refurb, as did the bedroom as the decor and furniture was very dark. On the positive side the breakfast served out on our verandah was first-class and Coleen was very helpful in recommending places to see and eat.

Stayed: February 2013
1  Thank Peter_Elaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HideawayKnysna, Owner at Hide Away Guest House, responded to this reviewResponded February 21, 2013

Hello Peter

We received a completed Guest Feedback Form from you on your departure from Hide-Away Guest House to which we responded immediately and so believe that we have addressed the various items you have raised.

We honestly did not expect such negative responses/reviews with regard to the deck upgrade when all we were hoping to achieve was a vast improvement to the facilities we offer our guests. Unfortunately doing the deck replacement later on in the year was just not an option as the deck is in continual shade and pretty damp due to the inclement weather conditions during the winter months. We were fortunately able to find a contractor to undertake the work immediately and at a reasonable price and this is quite rare here in Knysna. Closing the B&B for any length of time (as proposed by Caroline) would not be an option and to do the repair later on in the year, i.e. the winter, would not be possible as the deck area is in total shade and often damp from the local prevailing weather conditions. You are quite correct in saying that we had the opportunity to advise you of the situation prior to your arrival and we should have found you alternative accommodation. Our apologies for this omission!

As for the décor of our rooms – the rooms were fitted out by an interior decorator who has maintained the overall look and feel of our beautiful Cape Colonial house. The wardrobes that you mention are in fact antique pieces of South African furniture and we have many requests to sell them to guests who appreciate these items. As for the mini safe – we have travelled extensively around the world and locally in South Africa and have generally found the mini safe (if provided at all) is in fact the same size that we have installed in all rooms. These safes are a requirement by our Tourism Grading Council and are required to accommodate small items of value only.

In closing, we hope that you are enjoying your six week stay in South Africa!

Kind regards.
Cecil & Colleen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

My husband I have just returned from a holiday to South Africa. We booked the Hideaway because we specifically wanted a guest house with a swimming pool. Having driven a lot on our tour between Cape Town and Knysna we wanted our three day stay there to be relaxing before making the drive back to Franschhoek for two nights before flying home.

We were, therefore, extremely disappointed that when we arrived at the Hide Away the decking around the pool was being redone and therefore that area was completely out of action. We had one of the superior rooms on the first floor at the front with a verandah overlooking the pool. For the three days of our stay not only could we not use the pool or even sunbathe around it but a lot of the time we couldn’t sit on the verandah either because the noise of mechanical sawing and banging etc was extremely disruptive and unpleasant.

We understand that maintenance has to be done but we question why the owners couldn't have done this work out of season or to have closed the guest house for the duration of time that it took for the job to be done. We booked the room in October last year but had not received an email from the owners before we flew to S.A. to notify us that this work would be done during our stay and that the pool could not be used. What is even more difficult to comprehend is that Colleen and Cecil did not even mention it or make any apology whatsoever either at time of booking in, during our stay and the day that we left.

I am well aware that the owners will post a reply to say why didn’t we complain to them direct. There didn’t seem a lot that could be done considering the fact that they had committed themselves to this work. They were hardly going to send all the workmen away and then let us sit around a pool where the decking was incomplete. I had intended to say when we checked out that we had not been happy with the situation but Colleen acted a little contentiously at breakfast that morning and not liking confrontation we decided that they were not approachable people and that we would not say anything.

For the reasons given I would not be able to recommend this guest house.

Stayed: February 2013, traveled as a couple
2  Thank flexford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HideawayKnysna, Owner at Hide Away Guest House, responded to this reviewResponded February 21, 2013

Hello Paul & Caroline

We read your review on TripAdvisor with great dismay but acknowledged that some of your points were indeed valid. We have in the interim been in direct contact with you and believe that we have reached a fairly amicable resolution.

We pride ourselves on our rapport with our guests and have always enjoyed extremely positive feedback and reviews in this regard but apologise if you feel that we were unapproachable and would have been unwilling to resolve the issue.

You will be pleased to know that the deck has now been completed and looks decidedly better than the previous one so future guests will not have the inconvenience that you suffered. We will certainly not have to do any repairs/replacement any time soon – hopefully not for 10 years!

We do sincerely hope that your stay with us will not deter you from returning to our beautiful town at some time in the future.

Kind regards
Cecil & Colleen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

Nice and comfortable rooms, great breakfast, great location. Old house redecorated into an elegant Guest House. The only "but" is that long showers will run out of hot water.
The owners are always around and are very helpful with tips and even making restaurant reservations. Excellent stay in Knysna, definitelly recommended.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Priscila T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KnysnaHideaway, Owner at Hide Away Guest House, responded to this reviewResponded February 9, 2013

Hello Priscila

Thank you for the great review!

It was indeed a pleasure meeting you and your sister and your respective partners and also chatting about the upcoming FIFA World Cup to be held in Brazil next year. We wish you all the best with the planning that still needs to take place in order to host a great festival of football. Certainly the World Cup in SA in 2010 was a positive experience for our country and we hope that it will be the same in Brazil.

Your comment with regard to the hot water is indeed true. We have more than sufficient hot water for the 14 guests which we can accommodate at any one time, but unfortunately when people take longer showers than necessary this does put pressure on the supply.

Thank you once again for staying with us!

Kind regards
Cecil & Colleen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Hadn't arranged any B & B accomadation before leaving Cape Town and found the Hide Away Guest House on Expedia - what a great find. My wife and I had a terrific time at this guest house - originally we were only staying the one night passing through on our way to Port Elizabeth but booked another three nights for later in the week because it was that good. The owners and staff are terrific - the breakfasts on the veranda are to die for!! They even organised our trip to Port Elizabeth and further accomodation for us. Nothing was too much effort.
Can only say this is a terrific guest house to stay at and Knysna is one of the nicest places we found on the Garden Route - plenty to do and see and with the help and advice of the Hide Away Guest House you can't really go wrong. We would strongly recommend this guest house.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HappyJambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KnysnaHideaway, Owner at Hide Away Guest House, responded to this reviewResponded January 28, 2013

Hello Mark & Karen

Thank you so much for taking the time out to do this wonderful review on your stay with us. It was indeed a pleasure helping you with your arrangements for your trip to Port Elizabeth and the trip to Addo with Schotia Safaris.

We love to be able to share our experiences with our guests and although we have not personally had the opportunity to do a Schotia Safari, we had received only positive feedback and hence the decision to recommend the trip to you.

We certainly hope that to see you back in Knysna in the not too distant future.

Kind regards
Cecil & Colleen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2013

My husband and I can not say enough wonderful things about this B&B. Hospitality at its best, along with comfortable accommodations, a relaxing environment, and wonderful breakfasts cooked to order each morning. The Hide Away was the first of many B&Bs that we stayed at during our trek across South Africa, and it was by far the best, most charming, and relaxing experience we had among all of them. It actually set our expectations a little too high, but also reminded us why we'll one day be back Knysna, and hopefully be able to stay at the HIde Away again. Thanks for the great experience, can't wait to come back.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mtpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Knysna hotels
0.8 mi away
Protea Hotel by Marriott Knysna Quays
2.3 mi away
Premier Resort The Moorings (Knysna)
12.5 mi away
Dover on Sea B&B
Dover on Sea B&B
#1 of 12 in Sedgefield
160 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Double Dutch B & B
Double Dutch B & B
#1 of 129 in Knysna
660 reviews
2.6 mi away
Brenton Beach House
Brenton Beach House
#1 of 8 in Brenton-on-Sea
283 reviews
0.1 mi away
South Villa Guest House
South Villa Guest House
#6 of 129 in Knysna
230 reviews
Show Prices
Show Prices
Show Prices

Been to Hide Away Guest House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hide Away Guest House

Address: 2 Keerom Street | PO Box 2600, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 129 B&Bs / Inns in Knysna
Price Range: $72 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hide Away Guest House 4*
Number of rooms: 7
Official Description (provided by the hotel):
Hide-Away Guest House, a 4 Star TGCSA graded B&B, located on the Main Road into Knysna with excellent lagoon views and within walking distance of town. 7 well appointed en-suite rooms ranging from Executive with lagoon view to Standard with no lagoon view cater for most budgets. Free wireless internet, air conditioning in all rooms and gym facility. Seasonal rates apply.Make Hide-Away Guest House your home-away-from-home on the Garden Route as you explore the area. Easy driving distances to Tsitsikamma National Park, Plettenberg Bay, Wilderness, George, Oudtshoorn and Mossel Bay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Agoda, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon and TripOnline SA so you can book your Hide Away Guest House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hide Away Guest House Hotel Knysna

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing